Dean Chilcott Curriculum Vitae
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Mr Dean Ashley Chilcott has over 10 years of experience in retail management and sales roles. He is currently a Sales Advisor at Harvey's The Furniture Store, where he is responsible for improving sales and customer service. Prior to this, he spent 4 years as Assistant Manager at Superdry, where he improved staff relationships and recruitment processes. He has a proven track record of exceeding sales targets and delivering excellent customer experiences across multiple retail roles.
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Dean Chilcott Curriculum Vitae
- 1. CURRICULUM VITAE Mr Dean Ashley Chilcott Address: 7 Tansey Court, Birds Meadow, Brierley Hill, West Midlands, DY5 4TD Telephone: Mobile: +44 (0)7545 447939 DOB: 13th October 1989 E-mail: dean_chilcott14@hotmail.com Profile CAREER HISTORY 2014 to present Harvey's The Furniture Store Sales advisor (Dudley flagship store) Responsible for improving both the sales and customer service protocol of the business and ensuring the most turnover possible. • Increasing sales on a daily/weekly basis to achieve individual targets • Feedback to Head of Sales and line manager • Ensuring customer service is a high standard • Rectifying any customer issues/errors Key Achievements • Developed and implemented an improved sales and customer service strategy • Improved customer relationships through improved customer service • Top performer week after week 2010 to 2014 Superdry Assistant Manager (Dudley) Responsible for the daily performance of the Branch to achieve company objectives and maximize these opportunities i.e.: sales V’s target, KPI’S, controllable measures and compliance. Also responsible for the branches recruitment and the training and development of the team through guidance, reviews and performance management • Control of Sales, Admin, Customer service and deliveries • Development and training • Stock control • KPI performance • Recruitment • Store standards and housekeeping A successful individual with a proven track record within the retail industry who possesses excellent communication skills. I have a renowned standard of customer service, negotiation techniques and a fast paced learner. Both pro active and calculated when confronted with any challenge, I am recognized as an assertive individual and a dynamic influence within any team. I have strong man management and motivational skills. My work ethic and integrity are unquestionable and I am relentless in the delivery of high performance.
- 2. • Observing Health and Safety Regulations • Top branch YTD on KPI conversion performance with a consistent monthly contribution in excess of 17.5% conversion rate • Working closely with the store manager and area manager to establish development programs that enhance the branches (Customer 1st ) performance, i.e.: sales performance, conversion and advanced KPI training • Highest achievement branch on ‘Customer Experience program’ (mystery shops) Key Achievements • Promoted from sales to assistant manager in the first year • Improved staff relationships to encourage a TEAM environment • High success in recruitment to get the most from each recruit • Set-up quick and easy delivery structure to achieve more units per minute 2008 to 2010 GAP Key Holder (Dudley) Responsible for setting and achieving targets plus increasing daily turnover. Also responsible for the standards and cleanliness of the shop to ensure a high customer experience. • Ensuring standards are always high throughout the store • Processing sales and achieving add-on's • Hitting daily sales and data targets • Assigning staff to dedicated areas to reduce stock loss Key Achievements • First time working on board with the management team • Employee of the month including recognition from regional manager and head office • Gaining great morale with the staff to ensure a friendly working environment • Reducing stock loss by introducing monthly refresher training to all staff • Increasing customer data capture by introducing weekly incentive prizes 2007 to 2008 M&R Building Services Labourer and Bricklayer (Plymouth) Responsible for setting up the site to meet health and safety regulations as well as completing all tasks to a high standard on customer properties. • Ensuring correct materials and stock levels are correct • Working alongside more experienced members of staff • Delivering materials and stock to other sites within tight deadlines • Working to a high standard Key Achievements • Achieved brick laying qualification through college • Started as a labourer and finished fully qualified • Many happy customers from brickwork • Bosses very pleased with high standard of work
- 3. 2006 to 2007 The Disney Store (Xmas temp) Delivery team (Plymouth) Responsible for stock in/out of the store including filling shelves with the relevant stock to suit the companies procedures. • Control of stock in/out • Filling shelves with correct numbers • Tight deadlines through the night Key Achievements • Employee of the month • Working to tight deadlines • Achieving nightly delivery targets 2006 to 2007 Debenhams (Xmas temp) Sales Assistant Responsible on the tills most of the shift as well as maintaining standards in my section • Following correct till procedures including sales and refunds • Obtaining standards within my set section • Counting all money and banking each evening Key Achievements With this being my first job my main achievement was getting recognition from the store manager at how well my work ethic was and also great acknowledgement from senior staff. EDUCATION HISTORY 2000 to 2006 Tamarside Community College GSE’S Grades B - E Applied ICT (Double Award) = CC Manufacturing (Double Award) = BB Science: (Double Award) = EE Geography = C Religious Studies = C Mathematics = C D&T Resistant Material Tech = B French = D English = B English Literature = C SPARE TIME ACTIVITIES My leisure activities include football, fashion and music. I love long haul holidays with my fiancée, I am a non-smoker and have no serious health issues
- 4. REFERENCES Available upon request from head office.