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Dear Diary - Researching the LSE Welcome Week Experience

Eva Jirjahlke
Eva Jirjahlke

Presentation from UXLibsII, at thestudio in Manchester, 23-24 June 2016. The presentation is about the diary study I ran during LSE's Welcome Week in September 2015. I talk about some of my findings and the lessons I learned running such a study as a UX team of one.

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DEAR DIARY Researching the LSE Welcome Week Experience Eva Jirjahlke, UX Researcher, LSE Library
SESSION OUTLINE 1. The Idea 2. The Research 3. What I learned - or six tips for the UX team of one
Question: What is important to students during their first week at LSE? How does the Library fit into the overall Welcome Week experience?
Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.
SESSION OUTLINE 1. The Idea 2. The Research 3. What I learned - or six tips for the UX team of one
Dear Diary - Researching the LSE Welcome Week Experience
THE LIBRARY
The homesickness really hit me and coupled with the poor eating and lack of sleep, it left me very upset -Undergrad
I was worried about what options to take because I didnt want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window. - Undergrad
I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can. -Postgrad
It was very exciting to get my LSE ID - a confirmation that I was truly an LSE student. -Undergrad
One thing that I still havent got used to is the sheer amount that I have to walk in London! I have never done so much walking before in my life! -Undergrad
Dear Diary - Researching the LSE Welcome Week Experience
I need to get a first! But everyone here is smarter than me... What if I don't find any friends? Hm...how do I select my courses? I want to get the most out of this week! But there's so much going on.
This week has been surreal. -Undergrad
SESSION OUTLINE 1. The Idea 2. The Research 3. What I learned - or six tips for the UX team of one
DONT TRY TO DO IT ALONE
SH*T HAPPENS
BE PERSISTENT
KEEPING THEM ENGAGED
ITS NEVER REALLY OVER
TALK, TALK, TALK
LEAVE THE LIBRARY*
LEAVE THE LIBRARY* *Once in a whilethen come back with a fresh perspective.
Leah Buley: The User Experience Team of One: A Research and Design Survival Guide, Rosenfeld Media, Brooklyn, New York 2013. All of the book's diagrams and illustrations are available under CC licence on Flickr: https://www.flickr.com/photos/rosenfeldmedia/ albums/72157634469079892 Steve Portigal: Interviewing Users: How to Uncover Compelling Insights, Rosenfeld Media, Brooklyn, New York 2013. Christena Nippert-Eng: Watching Closely: A Guide to Ethnographic Observation, Oxford University Press, New York 2015. Cennyd Bowles and James Box: Undercover User Experience Design: Learn how to do great UX work with tiny budgets, no time, and limited support, New Riders, Berkeley 2011. BOOK TIPS
THANK YOU e.jirjahlke@lse.ac.uk @evakefa

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Dear Diary - Researching the LSE Welcome Week Experience

  • 1. DEAR DIARY Researching the LSE Welcome Week Experience Eva Jirjahlke, UX Researcher, LSE Library
  • 2. SESSION OUTLINE 1. The Idea 2. The Research 3. What I learned - or six tips for the UX team of one
  • 3. Question: What is important to students during their first week at LSE? How does the Library fit into the overall Welcome Week experience?
  • 4. Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.
  • 5. SESSION OUTLINE 1. The Idea 2. The Research 3. What I learned - or six tips for the UX team of one
  • 8. The homesickness really hit me and coupled with the poor eating and lack of sleep, it left me very upset -Undergrad
  • 9. I was worried about what options to take because I didnt want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window. - Undergrad
  • 10. I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can. -Postgrad
  • 11. It was very exciting to get my LSE ID - a confirmation that I was truly an LSE student. -Undergrad
  • 12. One thing that I still havent got used to is the sheer amount that I have to walk in London! I have never done so much walking before in my life! -Undergrad
  • 14. I need to get a first! But everyone here is smarter than me... What if I don't find any friends? Hm...how do I select my courses? I want to get the most out of this week! But there's so much going on.
  • 15. This week has been surreal. -Undergrad
  • 16. SESSION OUTLINE 1. The Idea 2. The Research 3. What I learned - or six tips for the UX team of one
  • 17. DONT TRY TO DO IT ALONE
  • 24. LEAVE THE LIBRARY* *Once in a whilethen come back with a fresh perspective.
  • 25. Leah Buley: The User Experience Team of One: A Research and Design Survival Guide, Rosenfeld Media, Brooklyn, New York 2013. All of the book's diagrams and illustrations are available under CC licence on Flickr: https://www.flickr.com/photos/rosenfeldmedia/ albums/72157634469079892 Steve Portigal: Interviewing Users: How to Uncover Compelling Insights, Rosenfeld Media, Brooklyn, New York 2013. Christena Nippert-Eng: Watching Closely: A Guide to Ethnographic Observation, Oxford University Press, New York 2015. Cennyd Bowles and James Box: Undercover User Experience Design: Learn how to do great UX work with tiny budgets, no time, and limited support, New Riders, Berkeley 2011. BOOK TIPS