Love, Death and Elevators: An undercover look at eGovernment Services in Hawaii
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Love, Death and Elevators: An undercover look at eGovernment Services in Hawaii Three projects the Electronic Marriage System, Electronic Death Record System and Elevator Licensing in Hawaii.
Love, Death and Elevators: An undercover look at eGovernment Services in Hawaii
- 1. Love, Death and Elevators: An undercover look at eGovernment Services in Hawaii "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 2. Russell Castagnaro General Manager - eHawaii.gov Hawaii Information Consortium, LLC
- 3. eHawaii.gov - State Internet Portal Provider
- 5. "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 6. "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 9. Over the last three years we have worked closely with the State of Hawaii to transform the way two of our partner agencies do business. Marriage/ Civil Unions and Vital Records with the Department of Health Elevator Safety with the Department of Labor and Industrial Relations.
- 11. Vital RecordsVital Records Long, Long Lines Frustrated Parents Attack of the 'Birthers' No accountability
- 12. Elevator PermittingElevator Permitting Safety of Elevators Card-based System Reporting http://hilo.hawaiitribune-herald.com/sections/news/local-news/are-hawaiis-elevators-safe.html
- 16. Objectives Timely receipt of accurate fact of death information Decrease overpayment of bene?ts Integrate vital records DB and SSA Include Dr, Nurses and Coroners as reporters Lower costs to operate vital records system
- 17. Funding 2005 SSA Grant to Hawaii Department of Health http://www.forbes.com/
- 18. Outcomes January 1, 2006 deployment System paid for itself in 18 months Paper processing decreased by 90% Improved analytics & statistical reporting DOS/ Foxpro system retired 40% lower system cost hhc
- 20. Online Vital Records Ordering Similar perception Local Pain (Schools, Real ID, Etc..) "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 21. "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg Vital Records Problems 2002 - 2014 Slow v. In Person Unintentionally Discriminatory No tracking of Progress Manual Process
- 22. Business Process Re-engineering: 2013 Diagnose & identify problematic processes Measure existing performance Average cycle time, delays, number of mistakes or number of customer complaints. Identify feasible processes improvements Redesign / model processes Automate where applicable Establish a positive sta? attitude for the changes Minimize resistance to change by employees Empower sta?
- 24. So Much Win Mothers can order online Order from any platform Tracking of progress on all orders Electronic ful?llment (when possible) Preference to online 70% reduction in paper
- 25. eHawaii.gov Helping mothers :) "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 26. 2011 Licensing for Elevators is so behind, that DLIR changes the rules so permits are no longer required to be displayed in the elevator! http://farm7.static?ickr.com/6081/6072570390_1a2ab6e2ba_z.jpg
- 27. This is the level of tech in the o?ce.. http://1.bp.blogspot.com/_WbPYS-NX8GM/TH5LtvwOyNI/AAAAAAAAC1s/VW5M2TPu7oc/s1600/Card+Catalog+1.jpg
- 28. Four step process 1. Implement basic application process 2. BPR engagement 3. Develop back-o?ce licensing system 4. Deploy public interface "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 29. Step 1- 2012
- 30. Step 2 - 2013 / 2014 https://www.pinterest.com/pin/1266706117902868/
- 31. Step 3 - Aug 2014
- 32. Step 4 - Jan 2015 "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 33. "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 34. Love, Exciting and New.. "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 35. This is what people expect when then have a Hawaiian Wedding. http://www.bridaldreamhawaii.com/jpg?le/bridesign.jpg
- 36. Unfortunately, Couples actually get this.
- 37. Public Interactions Marriage License Application Con?rmation by Agent Marriage Ceremony Presentation of the License
- 38. Other Interactions O?ciant Registration (Local & One-time) Agent Registration Business Hours ( 8 - 2:30 M - F)
- 39. 30/ 5 Agents 500/ 2,500 O?ciants 25,000 - 30,000 Weddings Per Year ----------------------------------------------------- Over 100,000 people using involved! http://www.grabstats.com/gfx/statpic1.jpeg
- 41. Civil Unions -- Same Sex Marriage http://thelstop.org/wp-content/uploads/2011/06/pic_wedding1.jpg
- 42. Hybrid Funding: Initial State Investment + Portal Investment + Transaction Fees ------------------------------------ 12 Months to Production http://goodmoneying.com/wp-content/uploads/2013/04/hybrid-funds.jpg
- 43. "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 45. Surprise! Licensing for: O?ciants (Judges/ Ministers) Agents (Public/ Private) http://harpisthawaii.site.aplus.net/the%20Hawaiian%20prayer%20by%20Dr%20Silva.jpg
- 46. EMRS Launched in 2012 Oct 28, 2013 - Same Sex Marriage Passes Dec 2, 2013 12:01 AM - Live!
- 47. Cost to the state since launch... $0 "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 48. Takeaways "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg
- 49. Self Funded Partnerships DO WORK https://www.pinterest.com/pin/555490935260542531/ To build it..
- 50. Self Funded Partnerships DO WORK http://www.trackingthewisdom.com/what_I_do/images/innovative-meeting-design.jpg To design it..
- 51. Self Funded Partnerships DO WORK http://www.ttsathens.com/wp-content/uploads/2012/08/NOC-2.png To maintain it..
- 52. These are examples of four projects. Three departmental relationships Less than $600K in funding Over 12 years
- 53. We have 107 and growing...
- 54. MAHALO! Russell Castagnaro russell@ehawaii.gov @rcastag "Aerosmith Elevator". Licensed under Fair use via Wikipedia - https://en.wikipedia.org/wiki/File:Aerosmith_Elevator.jpg