Denise Malone_2015
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Denise Malone has over 15 years of experience in HR and customer service roles. She currently supervises a team of 21 call center analysts at Kaiser Permanente, where she provides coaching, reviews performance, and leads various process improvement projects. Prior to her current role, she worked as an HR analyst and subject matter expert in leave of absence policies. She has strong organizational, technical, communication, and problem-solving skills.
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Business Office Management/Supervision
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Malone, William_Human Resources Specialist_Resume FINALIZEDBill Malone
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The document provides a summary of qualifications and experience for William A. Malone. It summarizes his nearly 17 years of experience in human resources, payroll, benefits, timekeeping, recruitment, and talent management. It also outlines his expertise with ADP systems, Microsoft Office, and other software. His experience includes over 15 years with Automatic Data Processing (ADP) in consulting and client support roles.Christina Stanley
Christina StanleyChristina Stanley
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Christina Stanley is seeking an administrative role leveraging her experience in office management, HR, and operational efficiency. She has several years of experience implementing systems and procedures, managing front desks and projects, and ensuring office equipment is working properly. Her professional skills include relationship building, driving results, communication, and computer programs like MS Office and proprietary loan systems. Her professional experience includes roles in mortgage loan processing, staffing, real estate assisting, and facilities maintenance demonstrating a diverse administrative background.TinaWhite_2015
TinaWhite_2015Tina White/Pratt
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Discovering a new area in the realm of HR with a drive to help a company grow and succeed. With the transformation in a new area of the country, I will strengthen the HR department with a new view.Deep Sidhu - US IT STAFFING - Recruitment Manager / Recruitment lead / Recrui...
Deep Sidhu - US IT STAFFING - Recruitment Manager / Recruitment lead / Recrui...Deepinderjit Sidhu
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Denise Malone_2015
- 1. Denise Malone niecydpurifoy@yahoo.com ▪ (510) 200-4146 Profile HR professional with 15 + years’ experience working in a fast-paced, high volume customer service environment, demanding strong organizational, technical,and interpersonal skills. Resourceful, analytical, conceptual thinking skills with advanced integration (joining people, processes, and/or systems) skills. A self-starter with the ability to manage multiple projects and maintain successfulbusiness partnerships. Confident and poised in interactions with individuals at all levels. A quick learner with the ability to handle and diffuse escalated issues in a professional manner. Proficient in Lotus Notes, MS Outlook, Microsoft Word, PeopleSoft CRM and HRIS. 40 + wpm Professional Experience HR Service Center Management Content Lead Kaiser Permanente | Alameda, Ca 2012 – Present Supervise a team of 21 call center analysts. Deliver monthly performance reviews. Process employee biweekly time cards. Identify and coordinate staffing needs to cover daily phone coverage. Deliver coaching feedback to call center analysts. Provide metrics and team reports to department managers and director. Project lead for continuous quality assurance processes, Wiki, and other process improvement plans . Participate in Cohort groups to collaborate and implement best practices and procedures for the business. HR Sr Analyst Kaiser Permanente | Alameda, Ca 2009 – 2012 Leave of Absence Subject Matter Expert/ Trainer. Review employee data utilizing Windows-based systems, HRIS, Wiki along with other web based tools to respond to employee inquiries and concisely document results. Maintain knowledge of Kaiser Permanente practices, policies, and procedures. Advanced in taking high volume of inbound calls related to leave of absence, pay, benefits, general Human Resources, and other assigned duties. Performed a variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity. Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and/or agencies. Through direct contact, provides information to all levels of employees regarding personnel policies and procedures. HR Analyst Kaiser Permanente | Alameda, Ca 2007 – 2009 Handles calls from employees and responds to routine employee inquiries related to leave of absence, benefits and pay integration. Educate employees on Federal and State laws. Enters and retrieves data, and process basic Human Resources transactions utilizing Windows-based tools. Ability to prioritize, problem-solve and apply critical thinking skills. Toggle between multiple screens. Solution Center Advocate Trinet | San Leandro, Ca 2005 – 2007 Helped establish and maintain new hires, recruitment and training process. Provide in depth training to new hires. Maintained files, and customer information. Answered high volume inbound calls regarding benefits, payroll, and other general HR inquiries. Assist employees with navigating company’s website. Educate providers, staff & individual members on plan benefits & services. Eligibility Clerk Delta Dental Plan of CA | San Francisco, Ca 2001 – 2005 Take inbound calls regarding benefits, claims, and provider directories. Updated and maintained member contact information. Respond to request for grievance packages, plan ID cards, and notice of payment or actions. Created acknowledgement letters to written requests and scan documents into computer data files. Faxing, filing, along with other clerical responsibilities. Troubleshoot with customers to resolve service issues. Demonstrates ability to work collaboratively with a team to ensure service levels are met. Education Silicon Valley College Fremont, CA – Administrative Medical Assistant Certificate - 95/1996