際際滷

際際滷Share a Scribd company logo
Designing
intention
for
@jamesarcher
(Getting userstodowhatyouwant)
james@crowdfavorite.com
All communication
is persuasive
@jamesarcher james@crowdfavorite.com
Road to Hell
@jamesarcher james@crowdfavorite.com
Would you design a package
to look bigger on the shelf?
@jamesarcher james@crowdfavorite.com
Would you create a commercial
that made a boring film seem
like a lighthearted comedy?
@jamesarcher james@crowdfavorite.com
Would you promote a diet product
you knew didnt work?
@jamesarcher james@crowdfavorite.com
Would you design an ad for a
product whose frequent use
could result in the users death?
@jamesarcher james@crowdfavorite.com
Road to Hell
@jamesarcher james@crowdfavorite.com
Ethical Persuasion
@jamesarcher james@crowdfavorite.com
Donoharm
Donttelloutright lies
Dontcheatorsteal
Protectprivacy
Respecttheaudience
Promotepublic good
Avoidconflictsofinterest
Doyourjobwell
@jamesarcher james@crowdfavorite.com
Is it ever acceptable to lie?
@jamesarcher james@crowdfavorite.com
Benrath Senior Center
@jamesarcher james@crowdfavorite.com
1ESS
@jamesarcher james@crowdfavorite.com
Donoharm
Donttelloutright lies
Dontcheatorsteal
Protectprivacy
Respectthecustomer
Promotepublic good
Avoidconflictsofinterest
Doyourjobwell
@jamesarcher james@crowdfavorite.com
Lets do this.
@jamesarcher james@crowdfavorite.com
1
Motivate
2
Simplify
Persuasive design model
3
Invite
@jamesarcher james@crowdfavorite.com
motivation
simplicity
no way
nope
nah
not quite
maybe
nah
not quite
maybe
I guess
okay
nope
nah
not quite
maybe
I guess
maybe
I guess
okay
yes
HECK YES!
not quite
maybe
I guess
okay
yes
@jamesarcher james@crowdfavorite.com
Step 1:
Motivate
@jamesarcher james@crowdfavorite.com
Human motivation theory (David McClelland)
Hierarchy of needs (Abraham Maslow)
ERG theory (Clayton P. Alderfer)
Self-determination theory (Deci & Ryan)
Two-factor theory (Fredrick Herzberg)
etc.
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
Remind them of their motivations
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Know when to stop talking
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Step 2:
Simplify
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Functionality
@jamesarcher james@crowdfavorite.com
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Web professionals have a
high annoyance threshold
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Users have a low
annoyance threshold
@jamesarcher james@crowdfavorite.com
The hamburger menu
doesnt work
Switching from the
hamburger menu to a
tab bar got Spotify a
30% increase
in menu item clicks
Images from Mitchel Broussard
and Hambpus Nilsson
@jamesarcher james@crowdfavorite.com
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
1-second page load delay =
- 11% fewer views
- 16% less customer satisfaction
- 7% fewer conversions
@jamesarcher james@crowdfavorite.com
Every additional click can
lose 30-60% of users
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
What goes in Address 2?
@jamesarcher james@crowdfavorite.com
Amazon provides the comfort of knowing
@jamesarcher james@crowdfavorite.com
CrazyEgg switched from money-back guarantee
to free trial and got 116% boost in signups
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
Delight
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
challenge
skill
(anxiety)
(boredom)
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
Delight
@jamesarcher james@crowdfavorite.com
Step 3:
Invite
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Take it a step at a time
@jamesarcher james@crowdfavorite.com
Make sure theres a next step
@jamesarcher james@crowdfavorite.com
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@jamesarcher james@crowdfavorite.com
Keep it simple
@jamesarcher james@crowdfavorite.com
Experiment
@jamesarcher james@crowdfavorite.com
Dont be afraid to
ask for the sale
@jamesarcher james@crowdfavorite.com
1
Motivate
2
Simplify
Persuasive design model
3
Invite
@jamesarcher james@crowdfavorite.com
Security
Identity, Affiliation
Aspiration, Pleasure
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
http://bit.ly/jameslist
Text james to 66866
or
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Design for Intention: Getting Users to Do What You Want