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TV Innovation
@ Netflix
ZACH SCHENDEL, DIRECTOR OF UX RESEARCH
DESIGNTALKS: UX RESEARCH, OCTOBER 2018
Visually Striking Deadpan Coming of Age Thrillers
Design
Data Science
Engineering
Globalization
Product Management
Product Creative
UX Research
& Many more
COLLABORATION
TV is Net鍖ixs #1 global device.
2010
2013
2018
LEFT NAVIGATION MENU FULL BLEED VIDEO
PERSONALIZED IMAGERY
LEFT NAVIGATION MENU FULL BLEED VIDEO
PERSONALIZED IMAGERY
CASE STUDY 1
What are you watching?
Where are you?
Who are you with?
What device are you watching on?
What source are you watching from?
Live TV . Netflix . YouTube . DVR...
CONTEXT
Half of all video moments involve 2+ people.
DesignTalks TV Innovation at Netflix Schendel 10-2018
+ =
+ =
Kids cant reliably read until ~8 years old.
DesignTalks TV Innovation at Netflix Schendel 10-2018
Video can impart meaning in ways a static
UI with text cannot.
 What is this?
 Why should I watch it?
LEFT NAVIGATION MENU FULL BLEED VIDEO
Explore real user contexts
Look for pain points and unmet needs
PERSONALIZED IMAGERY
CASE STUDY 1
LEFT NAVIGATION MENU FULL BLEED VIDEO
PERSONALIZED IMAGERY
CASE STUDY 2
Find something new to watch.
Sarah, put eye tracking GIF here
What do you notice about browsing behavior?
DesignTalks TV Innovation at Netflix Schendel 10-2018
1.2 s/title
Title art drives rapid title choice.
91% of titles rejected70% of time
But...everyone got the same image.
(images were not algorithmically optimized)
1. Baseline 2. 3.
4. 5. 6.
+62.1%
4. 5. 6.
1. Baseline 2. 3.
Now, everyone gets their own best image.
link
Desire Paths
LEFT NAVIGATION MENU FULL BLEED VIDEO
PERSONALIZED IMAGERY
Find the Desire Paths
Balance design with utility
CASE STUDY 2
LEFT NAVIGATION MENU FULL BLEED VIDEO
PERSONALIZED IMAGERY
CASE STUDY 3
No Affordance.
No Affordance.
#3 GENRE GALLERY
Card Sorting
In-Home Interviews
AB Testing
TRIANGULATE
DesignTalks TV Innovation at Netflix Schendel 10-2018
DesignTalks TV Innovation at Netflix Schendel 10-2018
DesignTalks TV Innovation at Netflix Schendel 10-2018
DesignTalks TV Innovation at Netflix Schendel 10-2018
START
START
MOVIE TV SHOW
... ...
The Movie Mood.
DesignTalks TV Innovation at Netflix Schendel 10-2018
LEFT NAVIGATION MENU
Triangulate data
Test test test 
users are often misleading
FULL BLEED VIDEO
Explore real user contexts
Look for pain points and unmet needs
TAKEAWAYS
PERSONALIZED IMAGERY
Find the Desire Paths
Balance design with utility
Thank you!

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DesignTalks TV Innovation at Netflix Schendel 10-2018