Zach Schendel discusses TV innovation at Netflix. He explains that TV is Netflix's number one global device and that they use design, data science, and engineering to personalize the TV viewing experience for users based on context like location, device, and who they are watching with. Netflix also uses techniques like eye tracking, card sorting, and A/B testing to improve how users browse for new content by showing personalized imagery rather than the same images for all users. The goal is to make content selection more efficient and engaging for Netflix viewers.
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DesignTalks TV Innovation at Netflix Schendel 10-2018
10. What are you watching?
Where are you?
Who are you with?
What device are you watching on?
What source are you watching from?
Live TV . Netflix . YouTube . DVR...
CONTEXT
43. LEFT NAVIGATION MENU
Triangulate data
Test test test
users are often misleading
FULL BLEED VIDEO
Explore real user contexts
Look for pain points and unmet needs
TAKEAWAYS
PERSONALIZED IMAGERY
Find the Desire Paths
Balance design with utility