1. Design Thinking in Action
Empowering Leaders to Innovate and Lead with a Human-Centered Approach
SANTOSH AKELLA
/santoshakella
2. A story about Human-Centered Design
Image Source: https://www.ideou.com/blogs/inspiration/from-design-thinking-to-creative-confidence?srsltid=AfmBOoovz5be6q41_reX5_ljov5XDmPrNPjSfEZOqK9S1Hg3QzzKGhQD
/santoshakella
3. A story about Human-Centered Design
Image Source: https://www.ideou.com/blogs/inspiration/from-design-thinking-to-creative-confidence?srsltid=AfmBOoovz5be6q41_reX5_ljov5XDmPrNPjSfEZOqK9S1Hg3QzzKGhQD
/santoshakella
5. Activity: Watch the complete TEDx Talk
Image Source: https://www.youtube.com/watch?v=jajduxPD6H4
Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA 2012
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16. The Membership Retention Challenge
/santoshakella
Scenario:
Your club has a strong start to each term, onboarding
several enthusiastic new members. However, within six
months, attendance starts to dwindle, and many
members either stop attending or do not renew their
memberships. The executive committee is unsure why
this is happening, as they feel they offer a supportive
environment and quality meetings.
17. New Member Orientation
/santoshakella
Scenario:
New members join the club excited but feel
overwhelmed by the manuals, meeting roles, and jargon
like "Table Topics" and "Pathways." After a few
meetings, some express confusion, and others stop
attending altogether. Current members feel they are
supportive but recognize gaps in the onboarding
process.
#7: Top 4 Benefits of Design Thinking
Empowers User-Centric Innovation
Focuses on understanding user needs and creating solutions that are deeply relevant, ensuring customer satisfaction and loyalty.
Drives Creative Problem-Solving
Encourages out-of-the-box thinking to develop innovative solutions for complex challenges.
Promotes Collaboration and Inclusivity
Involves diverse perspectives, fostering teamwork and more comprehensive solutions.
Delivers Viable and Scalable Solutions
Balances user desirability with technological and economic feasibility, ensuring sustainable outcomes.
#14: ACTIVITY INSTRUCTIONS
Bhool Bhulaiyaa: A Maze of Creativity
Objective: Participants will explore their surroundings to find an object that symbolizes or relates to Design Thinking, share it, and explain its connection to problem-solving and innovation.
Instructions for Participants:
Search for an Object (90 seconds):
You have 90 seconds to find an object from your house that relates to Design Thinking.
Think about something that symbolizes creativity, problem-solving, or innovation (e.g., a tool, gadget, or an item with a unique design).
Showcase Your Object:
Once the time is up, return to your screen and hold the object in front of the camera.
Present or Share:
Two participants with the most intriguing objects (selected by the host) will be invited to:
Show and Speak: Describe their object and its connection to Design Thinking in 1 minute.
All other participants:
Write a brief response in the chat, covering:
The problem statement that the object could address.
The innovative solution it represents.
Examples for Inspiration:
A paperclip (a simple design solving a daily organizational problem).
A multi-tool (versatile, combining multiple functions in one).
A reusable water bottle (innovative solution for sustainability).
Key Reminders:
Be quick but thoughtful!
Your object doesnt need to be high-techit just needs to connect to the principles of Design Thinking.
Have fun exploring and let your creativity shine!
#15: ACTIVITY INSTRUCTIONS
Bhool Bhulaiyaa: A Maze of Creativity
Objective: Participants will explore their surroundings to find an object that symbolizes or relates to Design Thinking, share it, and explain its connection to problem-solving and innovation.
Instructions for Participants:
Search for an Object (90 seconds):
You have 90 seconds to find an object from your house that relates to Design Thinking.
Think about something that symbolizes creativity, problem-solving, or innovation (e.g., a tool, gadget, or an item with a unique design).
Showcase Your Object:
Once the time is up, return to your screen and hold the object in front of the camera.
Present or Share:
Two participants with the most intriguing objects (selected by the host) will be invited to:
Show and Speak: Describe their object and its connection to Design Thinking in 1 minute.
All other participants:
Write a brief response in the chat, covering:
The problem statement that the object could address.
The innovative solution it represents.
Examples for Inspiration:
A paperclip (a simple design solving a daily organizational problem).
A multi-tool (versatile, combining multiple functions in one).
A reusable water bottle (innovative solution for sustainability).
Key Reminders:
Be quick but thoughtful!
Your object doesnt need to be high-techit just needs to connect to the principles of Design Thinking.
Have fun exploring and let your creativity shine!
#16: The Membership Retention Challenge
Scenario:
Your club has a strong start to each term, onboarding several enthusiastic new members. However, within six months, attendance starts to dwindle, and many members either stop attending or do not renew their memberships. The executive committee is unsure why this is happening, as they feel they offer a supportive environment and quality meetings.
Challenge Statement:
How might we ensure members feel engaged and see continuous value in their Toastmasters journey, encouraging them to stay active and renew their memberships?
Design Thinking Application:
Empathize:
Conduct exit interviews or surveys with past members to understand why they left.
Observe meetings and interactions for areas of disengagement.
Engage current members to identify what keeps them motivated.
Define:
"Members lose interest because they feel their learning has plateaued, or they dont see personal or professional benefits from continued participation.
Ideate:
Create smaller accountability or interest groups within the club (e.g., advanced speakers group, career-focused groups).
Host special events (e.g., guest speaker sessions, workshops on professional skills).
Introduce a mentorship program where experienced members guide new ones.
Prototype:
Run a pilot program for accountability groups.
Design a calendar with quarterly workshops or events.
Test a simple mentorship pairing system.
Test:
Measure member feedback, attendance at new initiatives, and renewal rates.
Iterate based on results.
Possible Solutions:
Skill Pathways: Align individual members personal goals with Toastmasters projects.
Recognition System: Introduce awards for attendance, progression, or club involvement.
Social Events: Host informal meetups to build community beyond speeches and meetings.
Feedback Loop: Regularly seek member feedback to make meetings more engaging.
#17: New Member Orientation
Scenario:
New members join the club excited but feel overwhelmed by the manuals, meeting roles, and jargon like "Table Topics" and "Pathways." After a few meetings, some express confusion, and others stop attending altogether. Current members feel theyre supportive but recognize gaps in the onboarding process.
Challenge Statement:
How might we create a seamless and engaging orientation process for new members to help them understand club culture, roles, and benefits while ensuring they feel supported from Day 1?
Design Thinking Application:
Empathize:
Interview new members about their first impressions and pain points.
Observe how new members interact during their initial meetings.
Talk to mentors about challenges in guiding new members.
Define:
"New members feel lost because the onboarding process is inconsistent and lacks a structured, interactive approach to introduce Toastmasters concepts.
Ideate:
Develop a structured New Member Kit (physical or digital) with guides, FAQs, and videos.
Assign a dedicated mentor for the first three months.
Create an interactive New Member Orientation Day with activities like role-playing meeting roles.
Prototype:
Prepare a New Member Kit with tailored content.
Pilot the mentorship program with 23 new members.
Host an orientation day for a small group of new members.
Test:
Gather feedback from new members on the usefulness of resources and orientation activities.
Track new member retention rates and participation in roles.
Possible Solutions:
Buddy System: Pair new members with experienced buddies for guidance.
Interactive Welcome Package: Include videos explaining meeting roles, FAQs, and a Pathways guide.
Gamification: Introduce a points system for completing roles or speeches within the first few months.
Orientation Workshops: Host monthly workshops focused on helping new members learn through hands-on experience.