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8-1
McGraw-Hill/Irwin Copyright 息 2005 by The McGraw-Hill Companies, Inc. All rights reserved.
8
Developing Product Strategy
8-3
A Successful Strategy:
 Helps achieve coordination among
functional areas of the organization.
 Defines how resources are to be
allocated.
 Leads to a superior market position.
8-4
Elements of a Product Strategy
1. Statement of the objective(s) the product
should attain
2. Selection of strategic alternative(s)
3. Selection of customer targets
4. Choice of competitor targets
5. Statement of the core strategy
6. Description of supporting marketing mix.
7. Description of supporting functional
programs
8-5
Hierarchy of Objectives
Company Mission/Vision
Corporate objectives
Corporate strategies
Divisional objectives
Divisional strategies
Product/brand objectives
Brand strategies
Program objectives
Tactics
Level I
Level 0
Level III
Level II
Level IV
8-6
Strategic Alternatives
Long-term
profits
Growth in
sales or
market share
New
segments
Market
development
Convert
nonusers
New product
development
Competitors
customers
Efficiency,
short-run
profits
Reduce
costs
Decrease
inputs
Improve
asset
utilization
Increase
price
Increase
outputs
Improve
sales mix
Existing
customers
Market
penetration
8-7
Criteria for Evaluating Strategic
Alternative Options
 Size/growth of the segment
 Opportunities for obtaining competitive
advantage
 Resources available to penetrate the
segment
8-8
Five Areas for Differentiation
1. Quality
2. Status and Image
3. Branding
4. Convenience and Service
5. Distribution
8-9
Brand Equity
Reduced marketing
costs
Attracting new
customers
 Create awareness
 Reassurance
Time to respond to
competitive threats
associations can be
attached
Familiarity-liking
commitment
Brand to be
considered
Provides value to
customer by
enhancing
customers:
 Interpretation/
processing of
information
 Confidence in the
purchase decision
 Use satisfaction
Brand
loyalty
Brand
loyalty
Brand
loyalty
Brand
awareness
Brand
loyalty
Brand
equity
8-10
Brand Equity cont.
Reason-to-buy
Differentiate/
position
Price
Channel member
interest
Extensions
Help process/
retrieve
information
Reason-to-buy
Create positive
attitude/feelings
Extensions
Provides value to
firm by
enhancing:
 Efficiency and
effectiveness of
marketing programs
 Brand loyalty
 Prices/margins
 Brand extensions
 Trade leverage
 Competitive
advantage
Brand
loyalty
Perceived
quality
Brand
loyalty
Brand
associations
Brand
loyalty
Brand
equity
Competitive
advantage
Brand
loyalty
Other
8-11
Some Brand Attribute
and Image Dimensions
Attributes
Flavor/taste
Price
Packaging
Size
Calories
Brand name
Warranty
Durability
Convenience
Color
Style
Comfort
Freshness
Availability
Image Dimensions
Reliableunreliable
Oldyoung
Technicalnontechnical
Sensiblerash
Interestingboring
Creativenoncreative
Sentimentalnonsentimental
Trustuntrust
Daringcautious
Sociable-unsociable
8-12
Ten Guidelines for Building Strong Brands
1. Brand Identity
 Each brand should have an identity, a personality. It can be
modified for different segments.
2. Value Proposition
 Each brand should have a unique value proposition.
3. Brand Position
 The brands position should provide clear guidance to those
implementing a communications program.
4. Execution
 The communications program needs to implement the
identity and position.
5. Consistency over Time
 Product managers should have a goal of maintaining identity,
position, and execution over time. Changes should be
resisted.
8-13
Ten Guidelines for Building Strong Brands (cont.)
6. Brand System
 The brands in the should be consistent & synergistic.
7. Brand Leverage
 Extend brands and develop co-branding opportunities only if
the brand identity will be both used and new
8. Tracking
 The brands equity should be tracked over time, including
awareness, perceived quality, brand loyalty, and brand
associations.
9. Brand Responsibility
 Someone should be in charge of the brand who will create
the identity and positions and coordinate the execution.
10. Invest
 Continue investing in brands even when the financial goals
are not being met.
8-14
Basic Customer Strategies
1. Customer acquisition
2. Customer retention
3. Customer expansion
4. Customer deletion
8-15
Strategy Over the Life Cycle

More Related Content

Developing product strategy

  • 1. 8-1
  • 2. McGraw-Hill/Irwin Copyright 息 2005 by The McGraw-Hill Companies, Inc. All rights reserved. 8 Developing Product Strategy
  • 3. 8-3 A Successful Strategy: Helps achieve coordination among functional areas of the organization. Defines how resources are to be allocated. Leads to a superior market position.
  • 4. 8-4 Elements of a Product Strategy 1. Statement of the objective(s) the product should attain 2. Selection of strategic alternative(s) 3. Selection of customer targets 4. Choice of competitor targets 5. Statement of the core strategy 6. Description of supporting marketing mix. 7. Description of supporting functional programs
  • 5. 8-5 Hierarchy of Objectives Company Mission/Vision Corporate objectives Corporate strategies Divisional objectives Divisional strategies Product/brand objectives Brand strategies Program objectives Tactics Level I Level 0 Level III Level II Level IV
  • 6. 8-6 Strategic Alternatives Long-term profits Growth in sales or market share New segments Market development Convert nonusers New product development Competitors customers Efficiency, short-run profits Reduce costs Decrease inputs Improve asset utilization Increase price Increase outputs Improve sales mix Existing customers Market penetration
  • 7. 8-7 Criteria for Evaluating Strategic Alternative Options Size/growth of the segment Opportunities for obtaining competitive advantage Resources available to penetrate the segment
  • 8. 8-8 Five Areas for Differentiation 1. Quality 2. Status and Image 3. Branding 4. Convenience and Service 5. Distribution
  • 9. 8-9 Brand Equity Reduced marketing costs Attracting new customers Create awareness Reassurance Time to respond to competitive threats associations can be attached Familiarity-liking commitment Brand to be considered Provides value to customer by enhancing customers: Interpretation/ processing of information Confidence in the purchase decision Use satisfaction Brand loyalty Brand loyalty Brand loyalty Brand awareness Brand loyalty Brand equity
  • 10. 8-10 Brand Equity cont. Reason-to-buy Differentiate/ position Price Channel member interest Extensions Help process/ retrieve information Reason-to-buy Create positive attitude/feelings Extensions Provides value to firm by enhancing: Efficiency and effectiveness of marketing programs Brand loyalty Prices/margins Brand extensions Trade leverage Competitive advantage Brand loyalty Perceived quality Brand loyalty Brand associations Brand loyalty Brand equity Competitive advantage Brand loyalty Other
  • 11. 8-11 Some Brand Attribute and Image Dimensions Attributes Flavor/taste Price Packaging Size Calories Brand name Warranty Durability Convenience Color Style Comfort Freshness Availability Image Dimensions Reliableunreliable Oldyoung Technicalnontechnical Sensiblerash Interestingboring Creativenoncreative Sentimentalnonsentimental Trustuntrust Daringcautious Sociable-unsociable
  • 12. 8-12 Ten Guidelines for Building Strong Brands 1. Brand Identity Each brand should have an identity, a personality. It can be modified for different segments. 2. Value Proposition Each brand should have a unique value proposition. 3. Brand Position The brands position should provide clear guidance to those implementing a communications program. 4. Execution The communications program needs to implement the identity and position. 5. Consistency over Time Product managers should have a goal of maintaining identity, position, and execution over time. Changes should be resisted.
  • 13. 8-13 Ten Guidelines for Building Strong Brands (cont.) 6. Brand System The brands in the should be consistent & synergistic. 7. Brand Leverage Extend brands and develop co-branding opportunities only if the brand identity will be both used and new 8. Tracking The brands equity should be tracked over time, including awareness, perceived quality, brand loyalty, and brand associations. 9. Brand Responsibility Someone should be in charge of the brand who will create the identity and positions and coordinate the execution. 10. Invest Continue investing in brands even when the financial goals are not being met.
  • 14. 8-14 Basic Customer Strategies 1. Customer acquisition 2. Customer retention 3. Customer expansion 4. Customer deletion