Dezrez brochure pack 2012
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The document describes Dezrez software for estate agents. It provides tools to simplify tasks like uploading multiple property listings at once, automating marketing and client contact, managing online presence through websites and portals, customizing templates and reports, and accessing documents and client information from any device through cloud storage. Dezrez aims to help estate agents save time on admin and focus on selling properties through an integrated software solution.
Dezrez brochure pack 2012
- 2. Sales, lettings and marketing software from Dezrez dezrez The complete estate agent software solution Isnt it great when you come across software that just works and people that are easy to work with? Thats us! Our estate agent software has all the tools needed to run a modern estate agency. www.dezrez.com www.dezrez.com
- 3. Sales, lettings and marketing software from Dezrez Isnt it great when technology actually makes life simpler? Easy Be organised Our software has lots of tools to simplify your day. With cloud document storage you can have all the information you need at the click of a button, without Upload multiple properties, blocks, developments and having to search through filing cabinets or your entire new builds, no problem. You dont need to write up email history. each property individually just replicate the first one and make any changes as required. Timesaving Making connections We know you dont want to waste your time on We love collaborating with like-minded companies tedious admin when you could be spending it who can help make your life easier. With a range selling houses. With dezrez you only need to enter of integrated services including tenant referencing, your property details once. Upload to your website conveyancing, and external printing, you can make and portals, create a range of marketing material, referrals or place orders at the click of a button, and generate letters and send mail outs. even earn commission! www.dezrez.com
- 4. Client contact made easy However you prefer to keep in touch, we can help Manage your customers effectively All the information you need to See at a glance who has been know about your clients contacted and who needs a call Computer Telephone Integration Mail merge to automatically - know who is calling before you send a property to every suitable even pick up the phone applicant Produce detailed reports for your Workflows ensure your clients vendors and landlords at the click always get the contact they need of a button, available online at just the right time Accurately match buyers with the Set reminders for appointments properties they want to see and automatically send details to clients via email or SMS Send great looking, personalised, mail outs, emails, and letters Report on all customer activity and progress
- 5. Sales, lettings and marketing software from Dezrez The smart choice for marketing your properties Manage your online presence Provide useful and attractive information Live website feeds Property particulars Automatic portal uploads Window cards Facebook integration Adverts and property lists Twitter integration Map searching Cloud data storage Digital window displays iPad, iPhone & Android Apps Fully integrated websites Stay in touch with clients The right tools for the job Property matching & mail merging Well never tell you how you should be working, Build your own business process but were always happy to provide advice! We give workflows you all the tools you need to run your business Workflow generating activity your way, and maybe some youve never even Generate and email PDFs at the considered. click of a button Integration with BriefYourMarket www.dezrez.com
- 6. Sales, lettings and marketing software from Dezrez Knowledge is power Reports, statistics and targets at your fingertips With over 200 different reports available in dezrez you have all the power you need to manage every aspect of your business. Our suite of Morning Meeting reports are great for keeping track of what your staff are doing and whats going on with your properties. Analyse your KPIs over time and chart your success, find out more about your client base, or identify areas for improvement its easy when youve got the right tools. We will even create custom reports if there is something special you need. Customisable dashboards put you in charge of what you want to see and where you want to see it. Want to keep some things to yourself? No problem, you can control each staff members access to reports. www.dezrez.com
- 7. Sales, lettings and marketing software from Dezrez Have it your way with customisable dezrez Achieve the look you want We can create templates for every eventuality. Customise your property particulars, window cards or mail merges, or how about some advertising postcards? A great estate agent needs a great website. Add a search function to your existing site, or choose from our Site in a Box templates, branded to match your agency. Chances are, most of your clients will find you first through an online property portal. Project the right image from the start with customisable portal layouts. Personalised dashboards With dezrez each user can have their own dashboard with just the features they need. Design your own dashboard to suit the way you work. www.dezrez.com
- 8. What do you see in the clouds? Anything you want with our document storage Hate searching through filing cabinets? Flexible and useful Want to be able to share property or client related Store letters, documents, images correspondence across all your offices? Are you and media files in the cloud storing all past client correspondence? Dezrez data Attach every related file to both a property and a client, e.g. storage solves these problems without stacks of contracts, invoices, certificates paper! OK, maybe you wont achieve the dream of Central store for single or multiple the paperless office quite yet, but its a step in the branches right direction Easy to use As secure as you want Open documents directly from Give clients password protected property or client cards online access to files Host PDF brochures and publish to Restrict access to your office only the web with a single click Restrict access to certain staff Create document bundles e.g. all Stay compliant forms required for a new tenant
- 9. Sales, lettings and marketing software from Dezrez Work outside the office? No problem, so does dezrez! Dont waste a minute with dezrez on the go Do you conduct all of your business from behind a desk? No, we didnt think so. Thats why we give you the access to dezrez you need, wherever you happen to be. View your diary on the go so you never miss an appointment. Applicant not turned up? View their details on your smartphone or tablet and give them a call. Then set reminders and to dos for when you get back to the office. First impressions count Impress on a valuation show your vendor just how many potential applicants you have for their property. Use our iPad valuation tool to show comparables and take down details. Use our full write up tool on your iPad to impress clients. On a viewing with a client and the house isnt right for them? Show them what else you have to offer! www.dezrez.com
- 10. Property management software from from Dezrez Sales, lettings and marketing softwareDezrez Manage your portfolio If you like using dezrez to market your lettings properties, youll love dezrezPM, our brand new Property Management solution. www.dezrez.com
- 11. Property management software from Dezrez You spoke, we listened, and the result is... dezrezPM Keep your office running smoothly Cloud document storage Customisable tenancy progression Store tenant packs, landlord Set up workflows for all staff packs, gas certificates, deposit scheme information Set reminders for inspections Grant password protected access Access previous inspections to tenants and landlords Upload feedback quickly & easily Save time and paperwork Dezrez genuinely listen to their customers Chatter Ive been working closely with the team Are your property and maintenance managers always on the go? With Chatter you can send developing dezrezPM. So when they say they instant messages and alert key staff to important built the software to suit the way agents information such as cash received from a tenant or work, they really mean it! a boiler that needs repair. Chatter allows staff to see alerts whatever their location. Kevin Winchester Managing Director, Winchester Lettings Ltd www.dezrez.com
- 12. Property management software from Dezrez An easy fix The right tools for the job We know how time consuming maintenance management can be, so we provide you with all the tools to make sure you stay on top of your managed properties. When a maintenance problem is reported, dezrezPM prompts the user straight away with all the information you need, and most importantly warns you if the property is tenant find only. You dont want to waste time arranging maintenance, only to find out the property is not managed! Email and text contractors with upcoming job details and send reminders to tenants about appointments. Add invoices from contractors, send bills to tenants and landlords quickly, and alert your accounts department to expected monies. www.dezrez.com
- 13. Property management software from Dezrez Im an estate agent, not an accountant! Accounting for the way you work We havent just included a generic accounting package; why would we do that? Youre an estate agent after all. We have created an accounting package specifically for lettings agents to run their accounts across all of their offices. All rent demands can be automatically generated. Receipt rent received from tenants and pay landlords, all from one screen. We even inform you if there are outstanding bills or fees before you proceed. Reconciliation? Now theres a word we like to leave to the accountants! Check your bank balance against your account activity daily, weekly or monthly. DezrezPM makes sure the money leaving your accounts matches the amount coming in. Simple. www.dezrez.com
- 14. Property management software from Dezrez Take control with dezrezPM Reporting Invoicing & billing Track upcoming tenancy ends, gas Add invoices from contractors safety certificate and contractor Raise bills to landlords and tenants insurance renewals All bills can be customised and Operational reports provide an branded with your logo informative overview of your business Alert your accounts team to expected invoices Daily reports for your property managers Im really excited to be advising dezrez on Keeping you compliant best practice and industry compliance. Its We work with industry experts to provide you been great to witness the development of with a suite of letters that are compliant with the latest legislations. We will even alert you of any dezrezPM this is what letting agents have legislative changes and update your letters for you. been waiting for! Thats one less thing to worry about. Susie Crolla CEO, The Guild of Letting & Management
- 15. Cool additional services from Dezrez Cool additional services from dezrez If youre looking for solutions to make your office run smoothly, youve come to the right place. We also have a whole heap of ways to help you project the right image through your website, your brochures, your shop front, even your emails or Twitter feed! www.dezrez.com
- 16. Cool lettings and marketing Dezrez Sales,additional services from software from Dezrez Whos calling? Be prepared for every phone call with our computer-telephone integration software Know whos calling before you pick up the phone See who each staff member in the office is talking to Complete phone histories for all your contacts Monitor KPIS with easy to use reporting features CTI from dezrez has brought real benefits to my business, and the dezrez support team could not have been more helpful in getting it set up. Mark Naylor FNAEA Owner, Mark Naylor Estate Agents www.dezrez.com
- 17. Cool additional services from Dezrez Communication is key Get even more out of dezrez - BriefYourMarket Dezrez makes it easy to keep clients up to date. If you want to get clever, our partner BriefYourMarket provides you with the tools you need to automatically communicate with your clients using email, newsletters and direct mail. Create workflows and mail clients at specific stages or when milestones or events occur! This partnership gives estate agents using dezrez a distinct advantage over their competitors Agents using the service have seen dramatic response rates and increases in both customer activity and marketing return on investment. Rick Palmer Director, BriefYourMarket www.dezrez.com
- 18. Cool lettings and marketing Dezrez Sales,additional services from software from Dezrez You can say an awful lot with 140 characters Keep up with the Twitterati Love it or loathe it, theres no denying that @twitter plays a massive part in modern #communication. RT @dezrezsupport: Our integration makes it easy for you to tweet directly within your @dezrezsoftware. #whynot add a Twitter feed to your dashboard so you can monitor what your #competition are tweeting, or listen for potential clients? So, this Twitter thing whats that all about then? Dont know your hashtag from your retweet? We can help! Our Social Media experts are on hand to help you get started and advise you on how to use your Twitter account to its full potential. www.dezrez.com
- 19. Cool additional services from Dezrez Youll this Thinking about Facebook? Do you have a Facebook fan page? Not sure how to make the most of it? Talk to us for advice on all things Social Media. We have experts who can help you set up your page and give you pointers on how to run it. We can even provide an application that lets your fans search your properties from your Facebook page. Dezrez made it easy for us to add a Property Search to our Facebook page. Its a great feature that really adds value and helps our properties and our company receive maximum exposure. Robin DArcy Managing Director, Bay Estate Agents www.dezrez.com
- 20. Cool lettings and marketing Dezrez Sales,additional services from software from Dezrez A website in a box Need a new website? Dont know where to start? We have the answer. Choose one of our Site in a Box options and we will build you a website with your own branding, images, and colours. Each of our customisable template choices is packed full of great features including an integrated property search. Want a WordPress site? No problem. We are very pleased with our new website - excellent functionality and presentation all provided with a most helpful service from Emma and the dezrez team. Fergus Peers Partner, Archers Town & Country www.dezrez.com
- 21. Cool additional services from Dezrez Cutting edge, or classic and elegant? Is it time for a style update? Your customers appreciate you keeping your look fresh! Thats what our branding team are here for. Whether your property particulars need a tweak, or youre thinking of a complete revamp, talk to us. Tell us your ideas and well create a brand new template for you. Dont worry if your creative juices are running a bit dry - we can show you a huge range of examples to get the ideas flowing! With over 10 years service at dezrez, Ive probably dealt with every request you could think of. So whatever you want to do with your templates, I can help. Mark Goodbody dezrez branding team www.dezrez.com
- 22. Cool lettings and marketing Dezrez Sales,additional services from software from Dezrez Quick Response? Quite right! How can you get more value from your printed marketing materials? Want to direct clients to your website or App? How about adding a QR code? A QR code is a style of barcode which can be scanned by a smartphone, automatically opening a web page with more information. An easy way to make a great impression, you can use dezrez to automatically generate QR codes and include them on your window cards or property particulars. Want to know more? For more information or to get in touch with our branding team, simply use your smartphone to scan the QR code on the right. www.dezrez.com
- 23. Cool additional services from Dezrez Add a little luxury Ravensworth printing Professionally printed documents are a great way to impress your clients. We have a long-standing relationship with Ravensworth, and ordering from within dezrez couldnt be simpler. You choose the quantity and paper type, as well as any finishing touches, and they will be printed and shipped the same day! We find the digital print solution really easy to work with. The system gives me flexibility, the vendors seem to really like them and it gives us an advantage over many of the agents in our area. Andy McManus Director, Heritage Properties www.dezrez.com
- 24. Cool lettings and marketing Dezrez Sales,additional services from software from Dezrez Theres an App for that Want to stand out from the crowd? These days every agent has a website, its a no brainer. But as technology moves on, so do your clients. Get an edge over your competitors with your own Apps for iPhone, iPad, and Android devices, integrated with your dezrez software. Our beautifully designed Apps are packed full of useful functionality for your vendors and buyers alike, with property search, vendor login, social media integration and much more. Dont know the first thing about Apps? Dont worry! We work with a team of experts who will build the App for you. We will guide you through the process, keeping it straightforward and hassle- free. www.dezrez.com
- 25. Cool additional services from Dezrez Could your windows use a lick of paint? Screenz - your dynamic shopfront You cant keep your office open 24/7 (even estate agents sleep). But that doesnt mean you want to miss opportunities to gain passing trade. Plasma or LCD screens are a great way to catch the eyes of potential clients. And with screenz, our custom built solution, its simple to create a professional display that you can control. Youre in control Feed to unlimited number of screens Display different properties on different screens Customisable designs Display adverts and videos www.dezrez.com
- 26. Software to suit your business, from Dezrez Sales, lettings and marketing software from Dezrez Software that fits, whatever your size Internet start-up? Established nationwide franchise? Whatever your agency size or style, you should never have to squeeze into your software. Dezrez has the flexibility to suit the way you work. www.dezrez.com
- 27. Software to suit your business, from Dezrez Youve built an empire? Youll need a good infrastructure to manage it! Great for negs Whether your chain consists of 2 branches or 200, Match applicants and properties across all branches dezrez can help. Enterprise is our solution specifically Book valuations for other designed to meet the needs of multi-branchers. branches Enterprise allows branches to retain their own Book viewings for any branches identities, whilst enjoying the benefits of being part properties of a chain, without the need for expensive servers in Move clients between branches each office. and view central history Great for owners Great for managers Compare performance across Benefit from automatic referrals branches to and from other branches Strengthen your brand with Encourage friendly (or not so standardised templates friendly) competition Automatic feeds to your website Centralise your admin department from every branch Easy reporting at branch and company-wide level www.dezrez.com
- 28. Software to suit your business, from Dezrez Need more convincing? Anthony Quirk is a family business first established in 1957, which has since undergone many positive changes. Now in its third generation, the property firm has evolved to be one of the largest independent estate agents in Canvey Island. Dezrez has enabled our negotiators to work smarter not necessarily harder, the brochures that the software produces are superb, particularly the online versions. The system is so easy to use, managers are able to view all activities live at any of the branches giving them the opportunity to monitor negotiators progress. Anthony Quirk Owner, Anthony Quirk www.dezrez.com
- 29. Software to suit your business, from Dezrez Need more convincing? George F White have been selling property successfully since 1979. Established as one of the regions foremost experts, they offer an unrivalled coverage throughout Northumberland and the Borders, Country Durham, Yorkshire and North Lincolnshire, complemented by the London Office in Park Lane. A competitively priced web based solution which is constantly improved and upgraded without additional charge, and a support structure which leaves the competition standing. For any multi-branch estate agency, Dezrez is the market leader. Stephen McOwan Owner, George F White www.dezrez.com
- 30. Software to suit your business, from Dezrez Sales, lettings and marketing software from Dezrez Be on the winning team Youve taken the plunge and decided to join a franchise Smart choice! Youll have access to your franchises specially designed templates and your properties will be automatically uploaded to the website. Dezrez is the perfect choice for franchises, giving you the support, reporting functionality, and flexibility you need. But dont just take our word for it Dezrez enables our agents to adopt best working practise. The software helps convey a strong corporate identity and also provides the franchisees with all the tools they might need to effectively run their offices. Mark Harrison Xperience Franchising Limited www.dezrez.com
- 31. Software to suit your business, from Dezrez Need more convincing? Parkers (Reading) is the most successful lettings and sales office in the Xperience network, and Estate Agency of the Year Gold Winners 2010 and 2011 for Technology and for Franchise. We have had dezrez for 10 years and it has got better and better. It helped me every step of the way, and now as the owner of the business Im able to look at the reports on the running of the office at a glance. Dezrez are always making things better and as our industry has changed so much in recent years it allows us to do what we are best at without having to worry about updating technology. Craig Pearson Owner, Parkers (Reading) www.dezrez.com
- 32. Software to suit your business, from Dezrez Need more convincing? Country Properties is an estate agency franchise with over 21 branches across the Hertfordshire area. Established in 1974, and having started franchising in 1984, they were the first estate agency franchise to be recognised by the British Franchising Association. Previous software providers could not offer the cross office integration and real time functionality that Dezrez provides. Over 21 offices all sharing live data - properties and people - is not an easy thing to accomplish. Dezrez allows us to do just this. Ian Wilson Owner, Country Properties www.dezrez.com
- 33. Software to suit your business, from Dezrez New start up? Well help you hit the ground running! Account management Branding Your own allocated Account We can recommend web Manager developers who specialise in Regular contact to ensure you are estate agency websites getting the most out of dezrez For a low-cost, no fuss option Advice on additional services consider our Site in a Box website templates Your point of contact for all upgrades to the software Range of great looking property particular templates to choose from Training & support Youre in safe hands Minimum 1 full day training Were still young enough to remember what its included before you go live like trying to build a new business from the ground Variety of training options to suit up. Its not easy. But with dezrez youre off to a your needs great start with expert advice from our friendly User help whenever you need it from our support team team well give you all the support you need while Phone, email, and live chat you find your feet. support channels www.dezrez.com
- 34. Software to suit your business, from Dezrez Need more convincing? We Will Homes are Swansea based estate agents covering both sales and lettings in our neck of the woods. We Will are long standing customers of ours. Dezrez helped us launch at a very bad time in the market (2007) and the technology advantage that we had over existing competitors given by dezrez was one major factor of our initial and continuing success. Dezrez is the best software for estate agents on the market by a long way! Dan Huntley Owner, We Will Homes www.dezrez.com
- 35. Making money with Dezrez Services to make your life easier, and make you money? Dezrez helps you sell and let your properties, thats a given. But did you know about our other solutions to help boost your cash flow? www.dezrez.com
- 36. Making money with Dezrez Conveyancing done the dezrez way The best service for you The best service for your clients Easy to send & track your referrals No move no legal fee Integrated with dezrez sales Transparent pricing progression Our friendly team are easy to Minimum 贈100 referral fee contact by phone or email payable for every completion Efficient and professional service Exclusive to dezrez agents Members of the Council for Your own account manager & Licensed Conveyancers conveyancer We can work on conflict files Our very own team of conveyancers Have you ever thought Im sure I could do a better Unlike most conveyancing companies job? We have partnered with many solicitors over dezrezlegal offer a personal service and the years but we wanted to offer something more. Customer care is at the heart of everything we do great value for money. We would have no and we think our agents deserve the highest levels hesitation in recommending dezrezlegal to of service and communication. The best way to do any of our clients. that? Do it ourselves. Edward Tayler Christopher Edwards Estate Agents www.dezrez.com
- 37. Making money with Dezrez Tenant Referencing - fast tracked! The easy way to get your tenants checked Tenant referencing can take up a lot of an agents time. The good news is with dezrez it doesnt have to be that way! We partner with Van Mildert Landlord & Tenant Protection to provide an integrated solution which will save you time and money. We are so confident you will love the service we even give you one weeks free trial! Sounds interesting, how does it work? With a couple of clicks in dezrez your reference is ordered. Then track its progress from within dezrez with our case tracking system. Thats it no typing, no paper forms, and no faxing! Just a quick and efficient service, providing you with a meaningful final report. www.dezrez.com
- 38. Making the move marketing Sales, lettings and to Dezrez software from Dezrez OK, ready to take the plunge? Dive in! We know its a big decision changing from the software youre used to, or starting to use agency software for the first time. Thats why we give you all the support you need to make the move we guarantee it wont be long until you dont know how you managed without dezrez! Give us a call now on 08454 652222, it could be one of the best decisions you ever make! www.dezrez.com
- 39. Making the move to Dezrez Meet the team Directors Keeping their fingers firmly on the pulse of market, but one eye on the surf report! Support A fantastic team of geeks powered by caffeine drinks and the occasional takeaway. Branding Hippies and rappers make the best of friends! Training Lesson 1. The first thing to teach you is were always ready to help, approachable and flexible. Developers Split between the follically challenged and the overweight. In some cases, they are both. Account Management Fluent in translating between geekspeak and plain English (Or Welsh!). www.dezrez.com
- 40. Making the move to Dezrez We get along great! Accounts Happy to answer any questions, except about their ages! Portals Special skills include detective work, technical know- how, and schmoozing with portal account managers. Data Migrations Helping our new customers wave goodbye to their old software. Sales Less is more; we simply let our product do the talking... most of it anyway. Dezrezlegal How all conveyancers should be, youll love our team even more than the referral fee! www.dezrez.com
- 41. Making the move to Dezrez Count on us to get you started... and keep you going We all need a helping hand sometimes Training to suit you From a quick query to several days of advanced Bespoke training days at our training, our friendly and knowledgeable team are office or yours here to ensure you get the best possible experience Monthly basic and advanced courses in choice of locations from your investment in dezrez. Cant leave the office? We can Training provide training over the net With an in-depth knowledge of both dezrez and the estate agency business, our fantastic trainers will show you how to use dezrez to suit the way you work. Talk to us about our customisable training solutions; we have options to suit almost everyone. All the support you need Support Contact us by phone, email, online, or Twitter We know how frustrating it is when you have a Technical and user help support problem with technology you need somebody to We can connect to your computer help, and quick! Our support team are real people, to understand the problem fully not call centre robots. And they can help you with Video user guides on our YouTube much more than just technical problems. For dezrez channel tips and tricks, these are the guys to ask! www.dezrez.com
- 42. Making the move to Dezrez Data Transfers everyone loves CHIPs! What about all my data? Youve probably got several years worth of valuable data you cant do without? Dont fancy copying over every single record manually? Didnt think so! With dezrez you dont need to worry about it. Our Data Migration teams sole purpose is to get your data out of your old software and into dezrez. The information is placed where you need it, when you need it, leaving it ready to go for day one. I cant live without my history! The Client Historic Information Portal (CHIPs) contains your archived and historic diary information. Your archived clients and properties, as well as all your diary entries, are stored safely in the cloud and are easy to access from dezrez. www.dezrez.com
- 43. Making the move to Dezrez Get to the top of the board! Its no coincidence that the Xperience franchise offices that top the rankings of dezrez usage are also amongst our top performing offices. Mark Harrison Xperience Franchising Limited The dezrez usage league - where do you feature? Do you have a competitive streak? Of course you do, youre an estate agent! Maybe thats why its always so tight at the top of our monthly Usage League. The league rates your usage of dezrez and lets you know how you are performing. Our best agents use over 90% of the software. And with a product as feature-packed as dezrez, thats pretty impressive! Its important to us that you get value for money from your investment in dezrez. By monitoring your usage we can offer advice and tailor training specifically suited to each branch. www.dezrez.com
- 44. Making the move to Dezrez Youre more than just a number Your voice, your User Voice community The User Voice section of our website puts you firmly in the development driving seat, letting you suggest new features or improvements and share your opinions on other agents ideas. The most popular ideas get fast-tracked for consideration we cant promise we will run with every idea (youll still need to make the tea yourself!) but we promise to try. Keeping you updated We think its important to keep you updated too. Thats why we provide you with monthly reports on how well you are using the software and suggestions on features you might want to start using. Our newsletter and blog are also great sources of information, whether youre looking for tips to help you get the most out of dezrez, or you want to know what weve got in the pipeline. www.dezrez.com
- 45. Sales, lettings and marketing software from Dezrez Dezrez Services Limited Ethos Building Kings Road Swansea SA1 8AS t 08454 652222 f 01792 485590 e mail@dezrez.com www.dezrez.com www.dezrez.com