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Leaving Nobody Behind 
Helen Milner, @helenmilner 
19 November 2014 
Tinder Foundation 
makes these good 
things happen:
A Divided Nation 
Social Exclusion 
Inequality 
Poverty 
Lack of Opportunity 
Digital Exclusion
Local & Networked 
WE will do something about this
Digital Evolution 2014 - Helen Milner
Tinder Foundation 
have helped 1.3m 
people gain basic 
online skills
贈1.7bn a year 
Savings to Government through 
people moving services online
A Leading Digital Nation by 2020: 
Calculating the cost of delivery 
online skills for all 
With Economist Catherine McDonald 
www.tinderfoundation.org/Nation2020
What does a digital nation look like? 
.. with basic 
online skills .. 
.. regularly 
using internet 
themselves .. 
100% of all 
adults .. 
We wont rule 
anyone out 
Iceland, 
Norway, others 
at 99% & 98% 
More than ever 
used 
Use Go Ons 
definition of 
basic online 
skills 
Not enough to 
have learnt but 
not use online 
skills 
No proxy use  
proxies are not 
dependable in 
the long-term 
.. by 2020 
2020 timescale 
would give UK 
PLC 
competitive 
advantage 
2020 is 
significantly 
earlier than 
current trends 
8
Weighted cost per person 
 Weighted depending on: Use (Never/No Skills); Social Group (AB, 
C1, C2, DE); Disability; Working/Not Working 
 贈47 lowest cost, 贈319 highest cost 
Never AB C1 C2 DE 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Emp' 
d 
Une 
mp'd 
Factor 0.30 0.21 0.42 0.29 0.60 0.42 0.30 0.21 0.42 0.29 0.60 0.42 0.24 0.17 0.34 0.24 0.48 0.34 0.21 0.15 0.29 0.21 0.42 0.29 
Cost per person 贈156 贈223 贈112 贈159 贈78 贈112 贈156 贈223 贈112 贈159 贈78 贈112 贈195 贈279 贈140 贈199 贈98 贈140 贈223 贈319 贈159 贈228 贈112 贈159 
Ever - lapsed AB C1 C2 DE 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Factor 0.45 0.32 0.63 0.44 0.90 0.63 0.45 0.32 0.63 0.44 0.90 0.63 0.36 0.25 0.50 0.35 0.72 0.50 0.32 0.22 0.44 0.31 0.63 0.44 
Cost per person 贈104 贈149 贈74 贈106 贈52 贈74 贈104 贈149 贈74 贈106 贈52 贈74 贈130 贈186 贈93 贈133 贈65 贈93 贈149 贈213 贈106 贈152 贈74 贈106 
Ever - regular 
no skills AB C1 C2 DE 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Limiting 
disability 
Disabled 
DDA 
Not 
disabled 
Factor 0.50 0.35 0.70 0.49 1.00 0.70 0.50 0.35 0.70 0.49 1.00 0.70 0.40 0.28 0.56 0.39 0.80 0.56 0.35 0.25 0.49 0.34 0.70 0.49 
Cost per person 贈94 贈134 贈67 贈96 贈47 贈67 贈94 贈134 贈67 贈96 贈47 贈67 贈117 贈167 贈84 贈120 贈59 贈84 贈134 贈191 贈96 贈137 贈67 贈96 
9 
highest cost 
lo w e s t c o s t lowest cost
With current efforts there will still be 6.2m people in 
2020 without basic online skills 
The total investment for 100% of UK adults with 
Basic Online Skills to regularly 
use the internet for themselves by 2020 
is 贈875 million 
Investment could be split equally between 
Government; the private sector, and the voluntary 
and community sector: 
approx 贈50m a year for 5 years 
for each sector
6.2 million people left behind in 2020 and we know who they will be
Digital Evolution 2014 - Helen Milner
Digital Evolution 2014 - Helen Milner
Digital Evolution 2014 - Helen Milner
Digital Evolution 2014 - Helen Milner
Digital Evolution 2014 - Helen Milner
We have our ambition 
(As close to) 100% of all adults 
with basic online skills by 2020
We know how to reach and support millions of people
 and bridge the Digital Divide
Leaving Nobody Behind
People (not just numbers)
Digital Evolution 2014 - Helen Milner
Depth 
Scale
Thank you to all our partners
Seeking the sweet 壊沿看岳
A Divided Nation 
Social Exclusion 
Inequality 
Poverty 
Lack of Opportunity 
Digital Exclusion
Local & Networked 
WE will do something about this
贈1.7bn a year 
贈150m per year 
(all sectors) 
We cant afford to leave anyone behind
Thank You 
helen@tinderfoundation.org 
@helenmilner on twitter

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Digital Evolution 2014 - Helen Milner

  • 1. Leaving Nobody Behind Helen Milner, @helenmilner 19 November 2014 Tinder Foundation makes these good things happen:
  • 2. A Divided Nation Social Exclusion Inequality Poverty Lack of Opportunity Digital Exclusion
  • 3. Local & Networked WE will do something about this
  • 5. Tinder Foundation have helped 1.3m people gain basic online skills
  • 6. 贈1.7bn a year Savings to Government through people moving services online
  • 7. A Leading Digital Nation by 2020: Calculating the cost of delivery online skills for all With Economist Catherine McDonald www.tinderfoundation.org/Nation2020
  • 8. What does a digital nation look like? .. with basic online skills .. .. regularly using internet themselves .. 100% of all adults .. We wont rule anyone out Iceland, Norway, others at 99% & 98% More than ever used Use Go Ons definition of basic online skills Not enough to have learnt but not use online skills No proxy use proxies are not dependable in the long-term .. by 2020 2020 timescale would give UK PLC competitive advantage 2020 is significantly earlier than current trends 8
  • 9. Weighted cost per person Weighted depending on: Use (Never/No Skills); Social Group (AB, C1, C2, DE); Disability; Working/Not Working 贈47 lowest cost, 贈319 highest cost Never AB C1 C2 DE Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Emp' d Une mp'd Factor 0.30 0.21 0.42 0.29 0.60 0.42 0.30 0.21 0.42 0.29 0.60 0.42 0.24 0.17 0.34 0.24 0.48 0.34 0.21 0.15 0.29 0.21 0.42 0.29 Cost per person 贈156 贈223 贈112 贈159 贈78 贈112 贈156 贈223 贈112 贈159 贈78 贈112 贈195 贈279 贈140 贈199 贈98 贈140 贈223 贈319 贈159 贈228 贈112 贈159 Ever - lapsed AB C1 C2 DE Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Factor 0.45 0.32 0.63 0.44 0.90 0.63 0.45 0.32 0.63 0.44 0.90 0.63 0.36 0.25 0.50 0.35 0.72 0.50 0.32 0.22 0.44 0.31 0.63 0.44 Cost per person 贈104 贈149 贈74 贈106 贈52 贈74 贈104 贈149 贈74 贈106 贈52 贈74 贈130 贈186 贈93 贈133 贈65 贈93 贈149 贈213 贈106 贈152 贈74 贈106 Ever - regular no skills AB C1 C2 DE Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Limiting disability Disabled DDA Not disabled Factor 0.50 0.35 0.70 0.49 1.00 0.70 0.50 0.35 0.70 0.49 1.00 0.70 0.40 0.28 0.56 0.39 0.80 0.56 0.35 0.25 0.49 0.34 0.70 0.49 Cost per person 贈94 贈134 贈67 贈96 贈47 贈67 贈94 贈134 贈67 贈96 贈47 贈67 贈117 贈167 贈84 贈120 贈59 贈84 贈134 贈191 贈96 贈137 贈67 贈96 9 highest cost lo w e s t c o s t lowest cost
  • 10. With current efforts there will still be 6.2m people in 2020 without basic online skills The total investment for 100% of UK adults with Basic Online Skills to regularly use the internet for themselves by 2020 is 贈875 million Investment could be split equally between Government; the private sector, and the voluntary and community sector: approx 贈50m a year for 5 years for each sector
  • 11. 6.2 million people left behind in 2020 and we know who they will be
  • 17. We have our ambition (As close to) 100% of all adults with basic online skills by 2020
  • 18. We know how to reach and support millions of people
  • 19. and bridge the Digital Divide
  • 21. People (not just numbers)
  • 24. Thank you to all our partners
  • 25. Seeking the sweet 壊沿看岳
  • 26. A Divided Nation Social Exclusion Inequality Poverty Lack of Opportunity Digital Exclusion
  • 27. Local & Networked WE will do something about this
  • 28. 贈1.7bn a year 贈150m per year (all sectors) We cant afford to leave anyone behind
  • 29. Thank You helen@tinderfoundation.org @helenmilner on twitter

Editor's Notes

  • #10: Need to get OxIs data to get numbers for each group percentages are of that group/cohort not of the 11m Assume 11m who say dont use internet = dont have basic online skills Of 11m non-users (BBC Ipsos) 71% C2, D, E 51% 65+s 50% no formal qualifications Nearly half (9%pt / 21%pt) use a proxy 7m are C2, D,E (BBC Ipsos) 5m are of working age OxIs Section VIII. A Rationales for non-use: 98% of employed non-users and 96% of retired non-users say just not interested. Other large reasons: computer not available, dont know how to use it, not for people of my age (retired), 11 m people arent online, and they are disproportionately [check what mean by online] older (25% of 55-64 year olds and 61% of 65+ year olds) a in low skilled jobs (agriculture, caring, elementary trades etc) or unemployeda on low incomes (42% of people on <贈12.5k a year arent online though the proportion has significantly dropped since 2011) a - though numbers online have increased recently have low/no qualifications (60% of people without qualifications are online) a and may have issues with literacy or English as another language are retired (55% of retired people arent online) a are disabled (49% of disabled people arent online) a - though numbers online have increased recently 油 Of the 11m people who arent online: 9 m people arent interested in getting onlinea fear theyll break technology or that technology fails when you need it dont think technology makes things better, or find it frustrating to use worry about immoral material are worried about trying new things online esp older people and women (1/3 of non-users are dont see the need to use the internet. 村 of non-users arent interested in it; 村 of non-users are uncomfortable with technologyb) Assumption there will have to be a significant motivational reasons for these 9m people to think about going online like what? Which groups would be easiest to motivate and how? Once motivated, what would it take to get these online? 油 2m people arent online but are interested in getting online Question what do we know about these 2m? Question what would it take to get these 2m online? Why arent they already online? Assumption barriers include: basic skills, literacy, cost of device/broadband, not know how to learn about getting online 油 油 Of the 11m people who arent online: 7 m people have never been online some of which use proxies. Assumption these 7 m are harder how much harder? to get online than the 贈4m who have previously been online Question do we deprioritise people who use proxies? Question do we know whether the 7m are exclusively part of the 9m who arent interested? 油 Assumption these 11m are harder to get online how much harder? than the previous 11m (Come onto in later session) 油 4m are ex-users and are more likely to plan to get online that other non-usersa 油 Question what do we know about ex-users, and what would get them online? Question do we prioritise the 4m over the 7m? Large majority are able to use a proxy should they want to use the internet. (90% of ex-users and 70% of non-users say they could use a proxy. But 3% of ex-users and 21% of non-users have no proxya NB BBC Ipsos Mori suggests lower use ( I calculated only around 43% of non-users use a proxy)) 油 Of the 7m who have never been online: Almost all (6m) are over 55 and 3.2m are over 75 Assumption we dont proactively target the over 75s likely to have other barriers and lower interest in internet Over half are disabled (self-assessed to be disabled per the Disability Discrimination Act) Assumption a significant proportion of these will be over 75 油
  • #12: Details of the 6.2m people left behind in 2020 if we dont move faster. AB, C1, C2, DE = Demographic classifications in the UK refer to the social grade definitions, which are used to describe, measure and classify people of different social grade and income and earnings levels, for market research, social commentary, lifestyle statistics, and statistical research and analysis. DDA = Disability Discrimination Act, used to classify people who are formally registered as disabled