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Digital marketing-campaign-planning-template

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This document provides a template for planning a digital marketing campaign. It includes sections for defining campaign goals and metrics, targeting audiences, key messages and offers, strategy, media mix and budget, and a media schedule. The template is intended to help marketers integrate digital tactics into broader campaigns and prompt consideration of new digital approaches. It was created by Dave Chaffey and Danyl Bosomworth of the consultancy Smart Insights to provide a structured framework for campaign planning.

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DIGITAL MARKETING CAMPAIGN TEMPLATE ABOUT THIS TEMPLATE Weve created this template to help marketers plan a campaign and also brief colleagues and agencies in a way which really integrates digital marketing into their campaigns. Agencies may find it useful for reviewing their campaign processes. We also hope it will help prompt you to think of different ways of integrating new digital marketing approaches into your campaigns. Its created by Dave Chaffey and Danyl Bosomworth of the digital marketing advice site, Smart Insights. If you want to download it, you can find this document on our site at: www.smartinsights.com/digital- marketing-strategy/campaign-planning-template TEMPLATE STRUCTURE The marketing campaign planning template is available in Word format so that you modify it to best suit your marketing campaigns. The stages of marketing campaigns and key issues covered are: 1. Campaign goals and tracking. What are we trying to achieve through our campaign and how will we know when we achieve it? 2. Target audience, customer insight and targeting. Who are we trying to reach and influence? 3. Key campaign messages and offers. How are we trying to position our company, products and services? Which campaign or product offers will engage and convert our audience? 4. Strategy or strategies. How will you reach and engage your target audience. 5. Online media mix selection and budgeting. Which media do we think will be effective? Typically an agency will recommend this, but clients will have suggestions based on past campaign performance. 6. Media schedule and campaign integration. What is the sequence of deploying media and what are the waves of message/offer during the campaign? ABOUT SMART INSIGHTS Smart Insights is a digital marketing portal and consultancy sharing advice to help marketers get more value from their investments in online marketing and analytics. Our expertise is in developing winning digital marketing strategies and improving commercial results through Web Analytics (in particular Google Analytics). These are the main focus of blog updates featured in our Emarketing Essentials Enewsletter where we have regular practical advice on the digital marketing tactics that matter most in delivering better results to most companies, i.e. Digital strategy and campaign planning Actionable analytics for site and campaign optimization Search Engine Marketing (SEO and Pay Per Click) Social media Persuasive site design and web analytics Email marketing Signup to our Enewsletter at www.smartinsights.com or our Facebook Page at www.facebook.com/smartinsights. 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
If you have any questions or comments, please get in touch via www.smartinsights.com/contact-us. 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
CAMPAIGN TEMPLATE Campaign Name Campaign Campaign team Target live date 1. Campaign goals SMART goals: Keep these tied to measurable KPIs, ideally linking to a monetary value - its far easier to justify spend! 2. Campaign targeting Target audiences - primary and secondary 3. Campaign messages and offer The Big Idea What do you want your audience to do, think, or feel - and why would they, what is in it for them, where is the value exchange? 4. Strategy What is the strategic approach youre using - think about how you will connect with and convince your audience. Its important to define this so that you can get aligned to the wider business and ensure you choose the right communication channels, promotional tactics, offers and 5. Media mix and budgeting Recommended %age investment in digital media, e.g. Paid search Display advertising Social media Online PR Total budget available: Planning & research Creative & content assets (e.g. videos) Media Testing and in-campaign optimisation 6. Media schedule Key milestones, campaign wave start dates and deliverables 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
1. CAMPAIGN GOALS AND TRACKING [Delete or Add as appropriate] General aims for campaign General marketing aim of campaign and context: Product categories or services targeted: Sales and lead generation goals: (these are key!) Positioning and brand communication goals: Conversion model goals (SMART) Reach (number of prospects reached on third party sites): Incremental unique visitors or visits to site: Incremental social engagement (target number of Likes on Facebook, Twitter follows or Email signups: Marketing outcomes (and conversion rates to goals): Campaign response leads or sales ( %), Value 贈, Allowable CPA Email sign-up ( %), Value 贈, Allowable CPA View where to buy ( %), Value 贈, Allowable CPA Repeat for other sites where microsites hosted See spreadsheet models at www.davechaffey.com/Spreadsheets. Branding objectives Brand awareness how will the campaign increase brand awareness? Brand familiarity which products are featured in campaign, what is the emphasis? Brand purchase intent goals how is the campaign intended to directly and indirectly influence sales Engagement goals How will you assess audience engagement and campaign momentum? Bounce rate and dwell-time Return visits during campaign Engaging with different content types - which? Registration? Participation in commenting, rating, submitting ideas Response mechanism Landing page URLs: Pages to be tagged with Spotlight tags to highlight conversion goals - if possible configure your analytics system to campaign track Campaign specific phone numbers Profiling Define the data collection required on response forms. Customer database fields updated according to click response: SEO goals Type of sites targeting for back-links: Target anchor text: Target landing pages (deep-links to product and services pages are best, not home page): 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
2. CAMPAIGN INSIGHT: CUSTOMER INSIGHT AND TARGET AUDIENCE. E-MARKETPLACE ANALYSIS [Delete or Add as appropriate] Target audience (personas) Target audience segments and personas. Demographics (Age, gender, social groups or B2B demographics members of buying unit, company size and sector, etc) Psychographics (Develop personas) Audience motivations (scenarios) Typical customer motivation and/or scenarios for responding (personas): Competitors Example direct competitor sites and core value propositions: Indirect competitors: Online intermediaries Different types of site that you could use to increase audience reach: 揃 Horizontal portals and mainstream media 揃 Niche or vertical industry sector media sites 揃 Niche social networks 揃 Aggregators and super affiliates 揃 Small affiliates and blogs Media consumption and buying process Which media sites or portals do your customers typically use, how web savvy: What is the process by which they select products (search keyphrase sequence): 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
3. OFFER AND MESSAGING Campaign Big Idea The hook, theme or main message you want the audience to recall and act upon Unique Value Proposition Benefits of ultimate marketing outcome, e.g. purchase, attending event, etc. Corresponding features that deliver these benefits: Online Value Proposition: Specific benefits of responding / buying online compared to other channels or competitors - this is the UVP translated online and applies specifically to your web site Ideas for main creative concept What attracts attention and proves relevance to potential customer? Reasons not to click? Why might the customer not think the message/offer/brand is relevant? Reasons to click? Include key messages and calls-to-action for online and offline media to Drive to web. Include both rational and emotional benefits. Credibility How do you prove what you say is valid? Key brand messages Not all prospects will be familiar with your brand. What are the brand values or the brand essence that you want to communicate? (e.g price, convenience or quality based) Tone of Voice How do you want to sound? For example: Straightforward, Friend or adviser. Serious. Energetic. Dynamic. Creative Opportunities and collateral available for: Rich media and video Content and guides Viral effect - what will be the viral agent? 4. STRATEGY Strategies for each objective How - will you address the audience with the offer, message and positioning that you have created. Use any research/insight for section 2. Think about: Are your audience online? Is digital the lead or support to traditional offline broadcast media Are there times of the day when your audience is most likely to be receptive - timing is everything Are you looking to interrupt with advertising or build relationships How can you add value so that the audience is motivated (directly or indirectly) to spread your message for you Do you want to create excitement with prizes and give-aways or maybe you need to incentivise transaction to a deadlines 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
5. MEDIA PLAN AND BUDGET ONLINE Potential media sources & sequence. Approx. budget split OFFLINE Potential media source & sequence. Approx. budget split Advertising Paid search ads: Display ads: 3rd party e-newsletter ads: Web site downloads: Press: Broadcast media: Direct communications 3rd party rented list: Co-branded campaigns: House lists: Communications on web site. Additional content. Data capture (standard?) Direct mail: Telemarketing: PR and social media Blogs and RSS Social media marketing Viral marketing What generates a buzz Which traditional online media outlets? Available budget Total budget available: Planning & research Creative & content assets (e.g. videos) Media Testing and in-campaign optimisation 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
6. CAMPAIGN MEDIA SCHEDULE AND INTEGRATION Integration How will integration between different media channels be achieved? Media plan Sequence of waves of campaign 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com

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Digital marketing-campaign-planning-template

  • 1. DIGITAL MARKETING CAMPAIGN TEMPLATE ABOUT THIS TEMPLATE Weve created this template to help marketers plan a campaign and also brief colleagues and agencies in a way which really integrates digital marketing into their campaigns. Agencies may find it useful for reviewing their campaign processes. We also hope it will help prompt you to think of different ways of integrating new digital marketing approaches into your campaigns. Its created by Dave Chaffey and Danyl Bosomworth of the digital marketing advice site, Smart Insights. If you want to download it, you can find this document on our site at: www.smartinsights.com/digital- marketing-strategy/campaign-planning-template TEMPLATE STRUCTURE The marketing campaign planning template is available in Word format so that you modify it to best suit your marketing campaigns. The stages of marketing campaigns and key issues covered are: 1. Campaign goals and tracking. What are we trying to achieve through our campaign and how will we know when we achieve it? 2. Target audience, customer insight and targeting. Who are we trying to reach and influence? 3. Key campaign messages and offers. How are we trying to position our company, products and services? Which campaign or product offers will engage and convert our audience? 4. Strategy or strategies. How will you reach and engage your target audience. 5. Online media mix selection and budgeting. Which media do we think will be effective? Typically an agency will recommend this, but clients will have suggestions based on past campaign performance. 6. Media schedule and campaign integration. What is the sequence of deploying media and what are the waves of message/offer during the campaign? ABOUT SMART INSIGHTS Smart Insights is a digital marketing portal and consultancy sharing advice to help marketers get more value from their investments in online marketing and analytics. Our expertise is in developing winning digital marketing strategies and improving commercial results through Web Analytics (in particular Google Analytics). These are the main focus of blog updates featured in our Emarketing Essentials Enewsletter where we have regular practical advice on the digital marketing tactics that matter most in delivering better results to most companies, i.e. Digital strategy and campaign planning Actionable analytics for site and campaign optimization Search Engine Marketing (SEO and Pay Per Click) Social media Persuasive site design and web analytics Email marketing Signup to our Enewsletter at www.smartinsights.com or our Facebook Page at www.facebook.com/smartinsights. 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 2. If you have any questions or comments, please get in touch via www.smartinsights.com/contact-us. 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 3. CAMPAIGN TEMPLATE Campaign Name Campaign Campaign team Target live date 1. Campaign goals SMART goals: Keep these tied to measurable KPIs, ideally linking to a monetary value - its far easier to justify spend! 2. Campaign targeting Target audiences - primary and secondary 3. Campaign messages and offer The Big Idea What do you want your audience to do, think, or feel - and why would they, what is in it for them, where is the value exchange? 4. Strategy What is the strategic approach youre using - think about how you will connect with and convince your audience. Its important to define this so that you can get aligned to the wider business and ensure you choose the right communication channels, promotional tactics, offers and 5. Media mix and budgeting Recommended %age investment in digital media, e.g. Paid search Display advertising Social media Online PR Total budget available: Planning & research Creative & content assets (e.g. videos) Media Testing and in-campaign optimisation 6. Media schedule Key milestones, campaign wave start dates and deliverables 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 4. 1. CAMPAIGN GOALS AND TRACKING [Delete or Add as appropriate] General aims for campaign General marketing aim of campaign and context: Product categories or services targeted: Sales and lead generation goals: (these are key!) Positioning and brand communication goals: Conversion model goals (SMART) Reach (number of prospects reached on third party sites): Incremental unique visitors or visits to site: Incremental social engagement (target number of Likes on Facebook, Twitter follows or Email signups: Marketing outcomes (and conversion rates to goals): Campaign response leads or sales ( %), Value 贈, Allowable CPA Email sign-up ( %), Value 贈, Allowable CPA View where to buy ( %), Value 贈, Allowable CPA Repeat for other sites where microsites hosted See spreadsheet models at www.davechaffey.com/Spreadsheets. Branding objectives Brand awareness how will the campaign increase brand awareness? Brand familiarity which products are featured in campaign, what is the emphasis? Brand purchase intent goals how is the campaign intended to directly and indirectly influence sales Engagement goals How will you assess audience engagement and campaign momentum? Bounce rate and dwell-time Return visits during campaign Engaging with different content types - which? Registration? Participation in commenting, rating, submitting ideas Response mechanism Landing page URLs: Pages to be tagged with Spotlight tags to highlight conversion goals - if possible configure your analytics system to campaign track Campaign specific phone numbers Profiling Define the data collection required on response forms. Customer database fields updated according to click response: SEO goals Type of sites targeting for back-links: Target anchor text: Target landing pages (deep-links to product and services pages are best, not home page): 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 5. 2. CAMPAIGN INSIGHT: CUSTOMER INSIGHT AND TARGET AUDIENCE. E-MARKETPLACE ANALYSIS [Delete or Add as appropriate] Target audience (personas) Target audience segments and personas. Demographics (Age, gender, social groups or B2B demographics members of buying unit, company size and sector, etc) Psychographics (Develop personas) Audience motivations (scenarios) Typical customer motivation and/or scenarios for responding (personas): Competitors Example direct competitor sites and core value propositions: Indirect competitors: Online intermediaries Different types of site that you could use to increase audience reach: 揃 Horizontal portals and mainstream media 揃 Niche or vertical industry sector media sites 揃 Niche social networks 揃 Aggregators and super affiliates 揃 Small affiliates and blogs Media consumption and buying process Which media sites or portals do your customers typically use, how web savvy: What is the process by which they select products (search keyphrase sequence): 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 6. 3. OFFER AND MESSAGING Campaign Big Idea The hook, theme or main message you want the audience to recall and act upon Unique Value Proposition Benefits of ultimate marketing outcome, e.g. purchase, attending event, etc. Corresponding features that deliver these benefits: Online Value Proposition: Specific benefits of responding / buying online compared to other channels or competitors - this is the UVP translated online and applies specifically to your web site Ideas for main creative concept What attracts attention and proves relevance to potential customer? Reasons not to click? Why might the customer not think the message/offer/brand is relevant? Reasons to click? Include key messages and calls-to-action for online and offline media to Drive to web. Include both rational and emotional benefits. Credibility How do you prove what you say is valid? Key brand messages Not all prospects will be familiar with your brand. What are the brand values or the brand essence that you want to communicate? (e.g price, convenience or quality based) Tone of Voice How do you want to sound? For example: Straightforward, Friend or adviser. Serious. Energetic. Dynamic. Creative Opportunities and collateral available for: Rich media and video Content and guides Viral effect - what will be the viral agent? 4. STRATEGY Strategies for each objective How - will you address the audience with the offer, message and positioning that you have created. Use any research/insight for section 2. Think about: Are your audience online? Is digital the lead or support to traditional offline broadcast media Are there times of the day when your audience is most likely to be receptive - timing is everything Are you looking to interrupt with advertising or build relationships How can you add value so that the audience is motivated (directly or indirectly) to spread your message for you Do you want to create excitement with prizes and give-aways or maybe you need to incentivise transaction to a deadlines 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 7. 5. MEDIA PLAN AND BUDGET ONLINE Potential media sources & sequence. Approx. budget split OFFLINE Potential media source & sequence. Approx. budget split Advertising Paid search ads: Display ads: 3rd party e-newsletter ads: Web site downloads: Press: Broadcast media: Direct communications 3rd party rented list: Co-branded campaigns: House lists: Communications on web site. Additional content. Data capture (standard?) Direct mail: Telemarketing: PR and social media Blogs and RSS Social media marketing Viral marketing What generates a buzz Which traditional online media outlets? Available budget Total budget available: Planning & research Creative & content assets (e.g. videos) Media Testing and in-campaign optimisation 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com
  • 8. 6. CAMPAIGN MEDIA SCHEDULE AND INTEGRATION Integration How will integration between different media channels be achieved? Media plan Sequence of waves of campaign 息 Smart Insights (Marketing Intelligence) Limited www.smartinsights.com