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INTRODUCTION
DIGITAL TRANSFORMATION
AKKA TECHNOLOGIES - 09/03/2020
2
Hi Im
Aitor 
Somers
Senior advisor
LinkedIn: @aitorsomers
aitor.somers@scopernia.com
TRANSFORM
WHAT WE DO
OUR ACTIVITIES
We help you transform and
cope with (digital) disruptions
in society and your industry
INNOVATE
We help you achieve a
culture of continuous
innovation that is fast, agile,
effective and ef鍖cient.
GROW
Progress is the real pro鍖t. We
strive for growth of people,
society, your industry and
your company
WHAT WE DO
SUPERCHANGE
SEE
MODEL
UNDERSTAND
PLAN
ENABLE
RUN
SEE
THE CHANGE
UNDERSTAND
THE IMPACT
PLAN
FOR THE FUTURE
ENABLE
YOUR ORGANISATION
FOR CHANGE
RUN
THE CHANGE
DISRUPTIONS
IN YOUR
INDUSTRY AND
SOCIETY
5
20192014
SOLD IN +55
COUNTRIES
2018 2020
THOUGHT LEADING
BOOKS
CONTENT
UNDERSTAND
DTM01
PRODUCT &
BUSINESS MODEL03
ORGANIZATION05
MARKET &
COMPETITION02
CLIENT
RELATION04
SUPER CHANGE MODEL06
UNDERSTAND
DIGITAL
TRANSFORMATION
01
What do
these 4 have
in common?
9
1995+
Music
Photography
Video Rental

2005+
Print Media
TV
Travel
HR

2015+
Retail
Healthcare
Automotive
Education
Telco
Food
FMCG
Banking/Insurance

2025
All Safe havens
will be subject to
digital disruption

9
The waves of transformation
You have a
C H O I C E
Digital
Disruption
Modeling
Business
Transformation
10
You have a
C H O I C E
Digital
Disruption
Modeling
Business
Transformation
11
Fear
Insight
Direction
12
Digital Disruptionis a story of
%
13
This is NOTour story
YOU THEM
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!
14
This IS our story
YOU THEM
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!
But your app
sucks
I want
experience
Uhh..ok
Hey this
solves my
problem!
I dont want
to wait a
week
NEW
The TippingPoint
YOU THEM
KNOW YOUR
AUDIENCE
@jcaudron
WHO DO YOU SERVICE?
@jcaudron
WHO DO YOU SERVICE?
@jcaudron
WHO DO YOU SERVICE?
@jcaudron
24
YOU CHALLENGERS
The Challengers move into your
space, when will you move into theirs?
25
CUSTOMER RELATIONSHIP
ORGANIZATION
MARKET
& COMPETITION
PRODUCT &
BUSINESS MODEL
26
CUSTOMER RELATIONSHIP
ORGANIZATION
MARKET
& COMPETITION
PRODUCT &
BUSINESS MODEL
DIGITIZATION
27
F R O M DIGITIZATION
28
CUSTOMER RELATIONSHIP
ORGANIZATION
MARKET
& COMPETITION
PRODUCT &
BUSINESS MODEL
TRANSFORMATION
29
F R O M DIGITIZATION
T O TRANSFORMATION
Services
Products
Subscription
New revenue streams
02
MARKET &
COMPETITION
BIG TECH
ARE CHANGING THE MARKET
MARKET & COMPETITION
32
MARKET & COMPETITION
33
Big tech
Big tech is stepping up to leverage
their strength in software,
processing hardware, battery
technology, and other capabilities,
to drive innovation in the auto and
mobility space.
MARKET & COMPETITION
34
A.I. as the centerpiece
In 2015 Google restructured into Alphabet, and AI became the
centerpiece of nearlyeachdivisions strategy.
MARKET & COMPETITION
35
Prioritizing autonomous driving
Google has made a name for itself in the auto space. Its self-
driving project Waymo is the firstautonomous vehicle
developer to deploy a commercial fleet of AVs.
MARKET & COMPETITION
36
Investing in shared mobility
Googleis also integrating into the growing shared
mobility as the company and its investment arms, GV
and capitalG, are making numerous investments in
mobility services startups.
MARKET & COMPETITION
37
Android auto
Integrating Android into the car is helping Google maintain
platform stickinessacross connected devices, in an effort to
combat rising competition from Apple and Amazon
MARKET & COMPETITION
38
Reimagining cities
Sidewalk labs, a spin-off of Google wants to improve the quality
of citylife. By combining mobility, property development,
ecological thinking, social life and digitalization they are
reinvent communities.
UNBUNDELING THE OFFER
BY STARTS-UPS
MARKET & COMPETITION
40
MARKET & COMPETITION
41
MARKET & COMPETITION
42
THE POSITION IN THE VALUE CHAIN
IS CHALLENGED
MARKET & COMPETITION
DIRECT-2-CONSUMER
MARKET & COMPETITION
VERTICAL INTEGRATION
MARKET & COMPETITION
OVER THE AIR SERVICES
MARKET & COMPETITION
FOLLOWING TESLA
MARKET & COMPETITION
BATTLE OF THE FRONT-END
COLLABORATION 
WILL BE KEY
MARKET & COMPETITION
50
ALLIANCES TO
COMPETE WITH BIG
TECH
MARKET & COMPETITION
CROSS INDUSTRY
COLLABORATION
TRADITIONAL PLAYERS
SHIFTING COURSE
MARKET & COMPETITION
GOING THROUGH AN
IDENTITY CRISIS
MARKET & COMPETITION
GOING THROUGH AN
IDENTITY CRISIS
03
PRODUCT &
BUSINESS MODEL
USING TECH & DATA FOR
PRODUCT INNOVATION
PRODUCT & BUSINESS MODEL
57
HOLOLENS
PRODUCT & BUSINESS MODEL
58
PREDECTIVE MAINTENANCE
PRODUCT & BUSINESS MODEL
59
C.A.S.E.
PRODUCT & BUSINESS MODEL
60
SMART CITY
NEW EMERGING
BUSINESS MODELS
PRODUCT & BUSINESS MODEL
62
UBERIZATION OF OUR ECONOMY
PRODUCT & BUSINESS MODEL
63
MOBILITY AS-A-SERVICE
PRODUCT & BUSINESS MODEL
64
SELLING KMS AND ADVICE
WITH DATA
growth
time
stuff
PRODUCT & BUSINESS MODEL
65
PEAK STUFF ECONOMY
VALUE
GROWTH
VALUE
GROWTH
PRODUCT & BUSINESS MODEL
66
STUFFSOLUTION Buy a car
Car subscription
Buy groceries
Food box
Buy power
Light & heating
Buy a DVR
TV subscription
PRODUCT & BUSINESS MODEL
67
Buy a washing machine
Wash-as-a-service
STUFFSOLUTION
Buy a Billy
Furniture subs
Buy a Phone
Mobile-as-a-service
Buy a house
Living-as-a-service
REDEFINING THE
CORE
PRODUCT & BUSINESS MODEL
69
CORE
EXTENDED
CORE
MOONSHOTS
Example
Volkswagen
PRODUCT & BUSINESS MODEL
70
CORE
EXTENDED
CORE
MOONSHOTS
IP: THE ENGINE
BRANDING
ASSEMBLING
PRODUCT & BUSINESS MODEL
71
CORE
EXTENDED
CORE
MOONSHOTS
AUTOMOTIVE 
COMPONENTS
NETWORK
DEALER
PRODUCT & BUSINESS MODEL
72
CORE
EXTENDED
CORE
MOONSHOTS
IOT,
CLOUD, 
DATA
ALLIANCES
WITH FORD IN
JOINT VENTURE
FOR
AUTONOMOUS 
& ELECTRIC 
VEHICLES
PRODUCT & BUSINESS MODEL
73
CORE
EXTENDED
CORE
MOONSHOTS
PRODUCT & BUSINESS MODEL
74
CORE
EXTENDED
CORE
MOONSHOTS
NEW CORE
04
CUSTOMER
RELATION
EMPOWERED
CUSTOMERS
CUSTOMER RELATION
77
HYPER INFORMED
CUSTOMER RELATION
78
BI-DIRECTIONAL
CUSTOMER RELATION
79
DIESELGATE LEFT SERIOUS DAMAGE
CUSTOMER RELATION
80
TRANSPARENCY
CUSTOMER RELATION
81
ACCOUNTABILITY
SOCIO DEMO GRAPHICS
TRENDS
CUSTOMER RELATION
83
YELLOW VEST MOVEMENTS
CUSTOMER RELATION
84
ACCOUNTABILITY
CUSTOMER RELATION
85
LONGEVITY
2010 2018
- 18 %
CUSTOMER RELATION
86
NEW GENERATIONS
CUSTOMER RELATION
87
URBAN VS RURAL
PRIMARY PLACE OF CONSUMPTION
CHANGES
vs. health
vs. video
vs. retail

vs. music
vs. transport
CUSTOMER RELATION
89
ON-DEMAND ECONOMY
CUSTOMER RELATION
90
HYBRID EXPERIENCE
CUSTOMER RELATION
91
NEW WAYS OF WORKING
CUSTOMER RELATION
92
RETHINKING URBAN
PLANNING
CUSTOMER RELATION
93
UNBUNDLING THE CAR AS GLUE
OF SOCIETY
05
YOUR
ORGANIZATION
CREATE A TRANSFORMATION
STRATEGY & ROADMAP
ORGANISATION
96
0属
180属
90属270属
POSSIBILITIES ARE
ENDLESS, BUT YOU
CANT DO
EVERYTHING
YOU ARE
HERE TODAY
ORGANISATION
97
0属
180属
90属270属
We are agile and adapt to
the changes in our industry so
we become future proof 
 A TECHNOLOGY
CHASER
?
ORGANISATION
98
0属
180属
90属270属
42属
CERTAINTY IS GONE.
YOU ARE
HERE TODAY
ORGANISATION
99
0属
180属
90属270属
YOU ARE
HERE TODAY
NORTH STAR
VISION
DECIDE ON THE
45 DEGREES THAT
MATTER.
ORGANISATION
100
0属
180属
90属270属
YOU ARE
HERE TODAY
NORTH STAR
VISION
DEFINE CLEAR
AMBITIONS.
1
2
3
4
5
AMBITIONS
ORGANISATION
101
0属
180属
90属270属
YOU ARE
HERE TODAY
NORTH STAR
VISION
A STRATEGY WITH AN
EXPERIMENTATION
MINDSET FOR
IMPLEMENTATION.
1
2
3
4
5
GUIDINGPRINCIPLES
ORGANISATION
102
WRONG RIGHT
ORGANISATION
103
EXAMPLE
CREATE NEW CUSTOMER
CENTRIC SOLUTIONS &
BUSINESS MODELS
Rise of the Robots Internet of Things
Smart me Human Cyborg
The Boring Company
Facial Recognition Brain Cloud Nanobots Bloodstream
Virtual Reality Augmented Reality
Blockchain
Artificial Intelligence
Mixed Reality
Hyperloop
3D Printing Autonomous cars Autonomous airplanes People drones
Voice Assistants Autonomous last mile
Stop looking at technology
ORGANISATION
106
Stop looking for ideas
ORGANISATION
107
Start solving problems
ORGANISATION
108
If I had asked people what
they wanted, they would
have said  Faster horses
BUILD A NEW ORGANIZATION
WITH A DIGITAL LEADERSHIP
ORGANISATION
110
From ... ... to
The Business
Digital 
(at the
sideline)
Digital in
the core
ORGANISATION
111
The Business
Digital (at the
sideline)
The Business
Digital (at
the sideline)
From ... ... to
ORGANISATION
112
The Business
Digital in
the coreThe Business
Digital (at
the sideline)
Digital in
the core
Digital in
the core
Digital in
the core
Digital (at the
sideline)
CANNIBALIZE YOURSELF
ORGANISATION
113
FROM AN OUTDATED
MOTHERSHIP
ORGANISATION
114
TO A MODERN
FLEET
ORGANISATION
115
STARTUP
MINDSET
Agile but volatile
CORPORATE
MINDSET
Slow but stable Stable and agile
FLEET
MINDSET
OUTSIDE-IN
INNOVATION
ORGANISATION
116
INSIDE-OUT
INNOVATION
You need a dual approach for 
a faster clockspeed 
than the market:
ORGANISATION
117
DIGITAL LEADERSHIP 
AT THE TOP
AND DIGITAL LEADERSHIP
IN THE WHOLE
ORGANIZATION
From an outdated
Mothership
THE FLEET
NEEDS
GOVERNANCE
CHANGE YOUR
CULTURE
ORGANISATION
120
A WORLD OF
UNCERTAINTY
ORGANISATION
121
PEOPLE > TECHNOLOGY
Digital Transformation
ORGANISATION
122
PEOPLE ARE THE VARIABLE
CULTURE EATS
STRATEGY FOR
BREAKFAST
- PETER DRUCKER
ORGANISATION
123
Case Courage
MINDSET
MEANS MANDATE
license to win
license to operate license to change
Capital
BE BRAVE & CHANGE
124
CUSTOMER RELATIONSHIP
ORGANIZATION
MARKET
& COMPETITION
PRODUCT &
BUSINESS MODEL
TRANSFORMATION
SUPERCHANGE
SEE
MODEL
UNDERSTAND
PLAN
ENABLE
RUN
SEE
THE CHANGE
UNDERSTAND
THE IMPACT
PLAN
FOR THE FUTURE
ENABLE
YOUR ORGANISATION
FOR CHANGE
RUN
THE CHANGE
THANK
YOU
Reach me on:
LinkedIn: @aitorsomers
aitor.somers@scopernia.com

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