�ݺ�ߣ

1

best bits from
Dine America 2010
invitation-only conference for senior foodservice
executives, produced by QSR Magazine

Dine America
© 2010 Denise Lee Yohn, Inc.
09.13.10-09.14.10

2

on the importance of attitude:
Turbulence is inevitable,
but misery is optional

Howard Putnam,
Former CEO of Southwest Airlines

Dine America
09.13.10-09.14.10

3

on the value of preparation and anticipating future
customer trends and needs:
When the time to perform arrives,
the time to prepare has passed

Howard Putnam,

Dine America
09.13.10-09.14.10

4

on priorities:
The people side of business is often
underestimated –
Southwest is just a piece of steel

Howard Putnam,

Dine America
09.13.10-09.14.10

5

on vision:
How you perceive the future
will chart the course to get you there

Howard Putnam,

Dine America
09.13.10-09.14.10

6

on how things work in Washington:

Politics comes first;
everything else comes 2nd

Gene Stanaland, economist, aka
“the Will Rogers of Economics”

Dine America
09.13.10-09.14.10

7

on current state of the economy:
We’re suffering from
a psychological problem:
- consumers are worried about losing jobs
- corporations are worried about access to capital
and increased taxation
- small businesses are worried about tax cut repeal


Dine America
09.13.10-09.14.10

8

on the U.S. economy:

This system, even at its worst,
is better than anything else going on in
this world


Dine America
09.13.10-09.14.10

9

quoting Popeyes’ VP of Operations:
You move what you measure

Cheryl Bachelder,
President Popeyes Louisiana Kitchen
CEO AFC Enterprises, Inc.

Dine America
09.13.10-09.14.10

10

quoting Malcolm Knapp:

The restaurant business is simple;
simple is hard

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

11

Popeyes’ 4 Pillars:
1. Build the brand – food so good, guests can’t wait to eat it
2. Run great restaurants – service so good, guests can’t wait to
come back

3. Strengthen unit economics – profits so good, franchisees love
the business as much as the food

4. Ramp up unit growth – returns so good, franchisees can’t wait
to build more

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

12

on the importance of the brand’s culinary roots in
Louisiana Cajun Creole recipes:

brands were distinctive the day they
were created

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

13

on the guest experience:

Our goal is to make our service as
distinctive as our food

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

14

on results:

a bunch of activities isn’t the same thing
as results

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

15

on Popeyes pricing strategy:
the word “discount” is distasteful to me because it
suggests that you can’t compete without
lowering prices;
we need to drop that and instead find out how
much money consumers have in their pocket
and then make our food affordable for them

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

16

on how franchisees view corporate:
I always joke,
“the corporate office are heroes when sales
are up, and schmucks when they’re down”

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

17

on franchisees’ criticism that Popeyes isn’t invested in
the business because it doesn’t have more
company-owned units:
I’ve never presented company restaurant
results that franchisees have believed

Cheryl Bachelder,

Dine America
09.13.10-09.14.10

18

on making hard decisions:

It’s about the brand, not individual sites,
and that’s hard for franchisees to
understand

Todd Bertagnole, franchisee TCBY
and Subway

Dine America
09.13.10-09.14.10

19

on working with franchisees:

The earlier you involve the franchisees
[in key decisions], the more likely
you’ll get their support because they
growth through the process

Mike Kuzminsky, SVP, U.S. Franchise
Operations, Church’s Chicken

Dine America
09.13.10-09.14.10

20

on his challenge:
Help our company grow up
and still stay young at heart

Joe Tortorice, CEO of Jason's Deli*
*among the top 50 QSRs, Jason’s Deli
has the 2nd highest average unit
volume (topped only by McDonald’s)

Dine America
09.13.10-09.14.10

21

on leadership:
People are looking for 3 things out of leadership:
direction, trust, and hope

Leaders have 3 primary responsibilities:
set vision, get buy in, and remove obstacles

Joe Tortorice, CEO of Jason's Deli

Dine America
09.13.10-09.14.10

22

on being a “living company”:
Companies die young because
managers focus on the economics of
selling goods and services and forget
an organization is a community of
human beings

Dine America
09.13.10-09.14.10

23

on managers vs. leaders:
Managers run mushroom farms –
They keep people in the dark and feed
them manure


Dine America
09.13.10-09.14.10

24

on why culture matters:
Culture is nourishment of
a living company


Dine America
09.13.10-09.14.10

25

on having a unique corporate culture:
People on the outside don’t understand it;
people on the inside can’t explain it


Dine America
09.13.10-09.14.10

26

quoting Jim Hunter
who differentiates between power (control) vs.
authority (influence):
It’s a bad day when have to use power,
because it means my authority has
broken down and I have to resort to
using power


Dine America
09.13.10-09.14.10

27

on being a leader:
You have to get down wind of yourself –
make sure who you say you are
is who you really are


Dine America
09.13.10-09.14.10

�ݺ�ߣ

DLYohn Best Bites from Dine America 2010

Recommended

More Related Content

Viewers also liked (8)

More from Denise Yohn (20)

Recently uploaded (20)

DLYohn Best Bites from Dine America 2010