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DLOs and related matters

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Dylan Chipp
Dylan Chipp

A number of landlords are considering setting up DLOs. Thoughts from the front-line by Dylan Chipp, Commercial Director at Voluntas.

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In-house maintenance team (DLO)Things to consider and related matters息 Voluntas MRS Ltd
You have full control.End-to-end control of operation from service standard to post inspectionDont let enthusiasm get in the way of a robust business caseDoes the Bridge know what its taking on?息 Voluntas MRS Ltd
How you pay mattersHow will you pay operatives?What message, ethos and outcomes do you want?You get what you pay for; how far do you need to go?息 Voluntas MRS Ltd
Work, Rest, Work, Work?Day, night and weekend service provision? Look to the continent shift pattern?Do your circumstances and customers drive what you need or simply what everyone else is doing?息 Voluntas MRS Ltd
Everyone starts out as a childThe ethos is formed in those early exchanges in the DLO set-upNew organisations take a life of their ownDescribe what the DLO will look like in 2, 5 and 10 years who will deliver this vision?息 Voluntas MRS Ltd
How much!?!How will you pay the DLO? Leave space to change mid-termYou will disagree but remember, A DLO should be like hair loss permanent息 Voluntas MRS Ltd
Whos responsibility?Managing repairs demands matters..Regularly check your spend and compare to tenants responsibilities..or have a repairs buffet where customers can have all that they order..for nothing息 Voluntas MRS Ltd
Get what you orderedTake time to look at actual hours spent and materials consumedCompare (get it) against SOR and standard ratesOpen Book gives you an insight use it息 Voluntas MRS Ltd
I try and I tryBe clear about success measuresBusiness and customer needs first, award chasing secondDisciplined project management essentialA DLO is a means to an end focus on the prize息 Voluntas MRS Ltd

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DLOs and related matters

  • 1. In-house maintenance team (DLO)Things to consider and related matters息 Voluntas MRS Ltd
  • 2. You have full control.End-to-end control of operation from service standard to post inspectionDont let enthusiasm get in the way of a robust business caseDoes the Bridge know what its taking on?息 Voluntas MRS Ltd
  • 3. How you pay mattersHow will you pay operatives?What message, ethos and outcomes do you want?You get what you pay for; how far do you need to go?息 Voluntas MRS Ltd
  • 4. Work, Rest, Work, Work?Day, night and weekend service provision? Look to the continent shift pattern?Do your circumstances and customers drive what you need or simply what everyone else is doing?息 Voluntas MRS Ltd
  • 5. Everyone starts out as a childThe ethos is formed in those early exchanges in the DLO set-upNew organisations take a life of their ownDescribe what the DLO will look like in 2, 5 and 10 years who will deliver this vision?息 Voluntas MRS Ltd
  • 6. How much!?!How will you pay the DLO? Leave space to change mid-termYou will disagree but remember, A DLO should be like hair loss permanent息 Voluntas MRS Ltd
  • 7. Whos responsibility?Managing repairs demands matters..Regularly check your spend and compare to tenants responsibilities..or have a repairs buffet where customers can have all that they order..for nothing息 Voluntas MRS Ltd
  • 8. Get what you orderedTake time to look at actual hours spent and materials consumedCompare (get it) against SOR and standard ratesOpen Book gives you an insight use it息 Voluntas MRS Ltd
  • 9. I try and I tryBe clear about success measuresBusiness and customer needs first, award chasing secondDisciplined project management essentialA DLO is a means to an end focus on the prize息 Voluntas MRS Ltd