Dorene's Resume
- 1. 4138 N. Longview Ave #A110 Cell: 480-241-8944 Kgastelum9221@gmail.com DORENE ROBLES OBJECTIVE Bilingual Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. SKILLS & ABILITIES Fluently Bilingual Spanish Typing 45 wpm 10 Key Troubleshooting skills Proficient with Microsoft Office Strong Problem Solving ability EXPERIENCE ADECCO PHX, AZ Nov. 2013-Jan. 2014 Assist customer with submitting orders on the Target.com website. Assisted level I representative with management calls. Provided accurate and appropriate information in response to customer inquiries. TOTAL TRANSIT GLENDALE, AZ Sept. 2013-Nov. 2013 Provided accurate information in response to customer inquiries. Assisted customer service inquiries in a timely manner and accurate fashion. Inbound calls for needed transportation. Stream Global Phx, Az. Aug.2011-Feb.2013 Received inbound customer service calls for a cellphone company Assisted in going over billing inquiries. Troubleshoot cellphones over the phone. Advised of other offers and services Transferred calls to correct departments when needed. Good Neighbor Support Services Goodyear, Az Sept. 2008-Sept. 2009
- 2. Page 2 Assisted clients with every day chores, such as cleaning, bathing and dressing. Accompanied clients to doctor visits. Also accompanied clients to respite care. First Health Group Scottsdale, Az Aug. 1996- Aug. 1998 Assisted customers with locating nearest doctors, pharmacy, or hospitals within a 50 mile radius, Hospital Pre-Certifications over the phone. Assisted Nurse Case Managers with translating medical records sent from Puerto Rico and Dominican Republic. .EDUCATION PEORIA HIGH SCHOOL PEORIA, AZ GENERAL COMMUNICATION LEADERSHIP REFERENCES UPON REQUEST