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Dubai's smart plan for 24 hour access to Government services

Intuit Consultancy
Intuit Consultancy

Five policy documents will be issued by the end of October to define smart government services, implementation guidelines, policy, security, and delivery excellence for Dubai's plan to provide 24-hour electronic access to government services through smartphones and mobile devices. More than 40 departments will adopt the new system to unify standards and provide simple, user-friendly services to the public, as Dubai works to transform all government organizations into a smart government with well-defined mobile shared services and a focus on security.

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Intuit Management Consultancy www.intuitconsultancy.com Dubai's smart plan for 24-hour access to government services A transformation is under way to make electronic government services in Dubai accessible 24 hours a day using smart phones and other mobile devices. Five policy documents will be issued to all government departments by the end of October defining smart services, implementation and planning guidelines, implementation policy, security guidelines and a delivery-excellence model. More than 40 departments and other entities, including Dubai Police, Dubai Courts and the Roads and Transport Authority, will have to adopt the new system. The policy documents are intended to unify the standards of service among government departments to provide simple, user-friendly formats for members of the public. Dubai Smart Government has met senior representatives of all government organizations to work on the formulation of a unified strategy for transformation into smart government. The unified policies will allow all government departments to have well-defined mobile shared services provided such as authentication, payment and data exchange. The new policies will also focus on security as a critical component in ensuring complete customer trust and confidence in mobile services. They will also address issues regarding accessibility, usability, content and the user experience to conduct quality evaluations in due course.

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Dubai's smart plan for 24 hour access to Government services

  • 1. Intuit Management Consultancy www.intuitconsultancy.com Dubai's smart plan for 24-hour access to government services A transformation is under way to make electronic government services in Dubai accessible 24 hours a day using smart phones and other mobile devices. Five policy documents will be issued to all government departments by the end of October defining smart services, implementation and planning guidelines, implementation policy, security guidelines and a delivery-excellence model. More than 40 departments and other entities, including Dubai Police, Dubai Courts and the Roads and Transport Authority, will have to adopt the new system. The policy documents are intended to unify the standards of service among government departments to provide simple, user-friendly formats for members of the public. Dubai Smart Government has met senior representatives of all government organizations to work on the formulation of a unified strategy for transformation into smart government. The unified policies will allow all government departments to have well-defined mobile shared services provided such as authentication, payment and data exchange. The new policies will also focus on security as a critical component in ensuring complete customer trust and confidence in mobile services. They will also address issues regarding accessibility, usability, content and the user experience to conduct quality evaluations in due course.