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DUROJAIYE I OLALEKAN RESUME

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Olalekan Durojaiye
Olalekan Durojaiye

Durojaiye Idowu Olalekan has over 10 years of experience in banking, including roles as a service delivery officer, help desk officer, bank teller, and customer service officer at United Bank for Africa. He has a postgraduate diploma in logistics and supply chain management and is an associate member of several professional organizations. He is seeking a challenging position where he can utilize his talents and professionalism.

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DUROJAIYE IDOWU OLALEKAN 7 Abimbade Close Ojodu Berger Lagos , Nigeria. PHONE: +2348039777619, +2348051369847 E-mail: boladuro3@yahoo.com Summary To work in a challenging environment where talents and professionalism can be fully and e ectivelyff utilized and rewarded for mutual satisfaction. WORK Experience Nov. 2011 till Date UNITED BANK FOR AFRICA PLC Lagos, Nigeria SERVICE DELIVERY OFFICER and OPERATION SPECIALIST in DIGITAL BANKING/E-BANKING • Resolve complaints on digital banking/E-Channels i.e Mobile/ internet banking, MasterCard/VISA Card and other E-Payment solution product. • Recommend changes to processes and systems, with measurable business benefits, based on current and future customer needs, industry trends and new technologies. • Ensure project work stream deliverables including quality control/sign off for area of accountability on the platforms. • Relates with application vendor/suppliers, where required for prompt resolution of complaint on the application. • Takes part in user acceptance testing (UAT) for compliance upgrades and/or new software releases in-accordance with banks operational processes. • Monitor all enquiries professionally by internal and external customer and actively follow through to ensure timely resolution. • Developing Service transformation for effective customer satisfaction. • Log all enquiries and complaint on CRM or any other customer relation manager (CRM) software application. • Handles customer inquiries professionally in line with service level agreement with other department and demonstrate an e ective feedback mechanism in the courseff of duty. • Highly knowledgeable on all organization products, services and campaigns. • Generate regular reports and other ad-hoc Admin. Aug. 2009 to till Date UNITED BANK FOR AFRICA PLC Lagos, Nigeria GLOBAL SHARED SERVICE CENTER HELP DESK OFFICER • Makes sure transaction are processed within agreed TAT and in accordance with service Level Agreement. • Ensure resolution of all complaints on the platform by giving support services to business o cesffi and units in the bank. • Resolve complaints for both internal and external customers in a timely manner. Sept 2007 to Aug. 2009 UNITED BANK FOR AFRICA PLC Lagos, Nigeria BANK TELLER, FUNDS TRANSFER OFFICER AND CUSTOMER SERVICE OFFICER • Accepting of deposits lodgment. • Payment & initiating of Local Money Transfer • Payment & receiving of Cash/Cheques. • Posting of clearing (inter bank) cheques. • Raising of managers’ cheque. • Preparing of Standing Instruction. • Booking of Loans and Call Deposit Account. • Proofing of GL Accounts e.t.c. • Responding to internal and external customer enquiries/complaint, timely and professionally.
• Monitor all enquiries/complaint by internal and external customer and actively follow through to ensure resolution. • Following organizations policies and procedures in the performance of duties at all times. • Opening of various types of accounts. • Preparing of Reference letters. • Processing of Invisible Trade Transactions, FORM M and FORM A. • Processing of Electronic Banking for Customers Such as, Internet Banking, Mobile Banking and ATMs Cards. • Proper handling of Cheque Books. Education 2015 Tasian University, Anambra State Lagos, Nigeria Bsc. Business Admin and Mgt. (In view) 2014 The Chartered Institute of Supply Chain Management Lagos, Nigeria Post Graduate Diploma in Logistic and Supply Chain Mgt. 2014 Certified Institute of Warehousing & Materials Management Lagos, Nigeria Associate Member 2014 Chartered Institute of Supply Chain Management Lagos, Nigeria Associate Member 2009 The Institute of Chartered Economists of Nigeria Lagos, Nigeria Associate Member 2010 Lagos State Polytechnic Ikorodu Ikorodu, Nigeria Higher National Diploma: INSURANCE 2004 Lagos State Polytechnic Ikorodu Lagos, Nigeria Ordinary National Diploma: INSURANCE 1999 Ejigbo High School, Ejigbo Lagos, Nigeria Senior Secondary School Certificate Interests Travelling, Reading, Meeting People and playing football. Personal Information DATE OF BIRTH: 26th October, 1985 SEX: Male MARITAL STATUS: Married STATE OF ORIGIN: Ogun State COUNTRY: Nigeria Skills • Microsoft word, excel spread sheet Outlook Software. • Good customer service knowledge. Good communication • Finacle Core Banking Solution. Document Management System • Prolific and ability to multi-task. Mobile Banking Applications • Customer Relationship Manager Internet Banking Applications • Fast learner.

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DUROJAIYE I OLALEKAN RESUME

  • 1. DUROJAIYE IDOWU OLALEKAN 7 Abimbade Close Ojodu Berger Lagos , Nigeria. PHONE: +2348039777619, +2348051369847 E-mail: boladuro3@yahoo.com Summary To work in a challenging environment where talents and professionalism can be fully and e ectivelyff utilized and rewarded for mutual satisfaction. WORK Experience Nov. 2011 till Date UNITED BANK FOR AFRICA PLC Lagos, Nigeria SERVICE DELIVERY OFFICER and OPERATION SPECIALIST in DIGITAL BANKING/E-BANKING • Resolve complaints on digital banking/E-Channels i.e Mobile/ internet banking, MasterCard/VISA Card and other E-Payment solution product. • Recommend changes to processes and systems, with measurable business benefits, based on current and future customer needs, industry trends and new technologies. • Ensure project work stream deliverables including quality control/sign off for area of accountability on the platforms. • Relates with application vendor/suppliers, where required for prompt resolution of complaint on the application. • Takes part in user acceptance testing (UAT) for compliance upgrades and/or new software releases in-accordance with banks operational processes. • Monitor all enquiries professionally by internal and external customer and actively follow through to ensure timely resolution. • Developing Service transformation for effective customer satisfaction. • Log all enquiries and complaint on CRM or any other customer relation manager (CRM) software application. • Handles customer inquiries professionally in line with service level agreement with other department and demonstrate an e ective feedback mechanism in the courseff of duty. • Highly knowledgeable on all organization products, services and campaigns. • Generate regular reports and other ad-hoc Admin. Aug. 2009 to till Date UNITED BANK FOR AFRICA PLC Lagos, Nigeria GLOBAL SHARED SERVICE CENTER HELP DESK OFFICER • Makes sure transaction are processed within agreed TAT and in accordance with service Level Agreement. • Ensure resolution of all complaints on the platform by giving support services to business o cesffi and units in the bank. • Resolve complaints for both internal and external customers in a timely manner. Sept 2007 to Aug. 2009 UNITED BANK FOR AFRICA PLC Lagos, Nigeria BANK TELLER, FUNDS TRANSFER OFFICER AND CUSTOMER SERVICE OFFICER • Accepting of deposits lodgment. • Payment & initiating of Local Money Transfer • Payment & receiving of Cash/Cheques. • Posting of clearing (inter bank) cheques. • Raising of managers’ cheque. • Preparing of Standing Instruction. • Booking of Loans and Call Deposit Account. • Proofing of GL Accounts e.t.c. • Responding to internal and external customer enquiries/complaint, timely and professionally.
  • 2. • Monitor all enquiries/complaint by internal and external customer and actively follow through to ensure resolution. • Following organizations policies and procedures in the performance of duties at all times. • Opening of various types of accounts. • Preparing of Reference letters. • Processing of Invisible Trade Transactions, FORM M and FORM A. • Processing of Electronic Banking for Customers Such as, Internet Banking, Mobile Banking and ATMs Cards. • Proper handling of Cheque Books. Education 2015 Tasian University, Anambra State Lagos, Nigeria Bsc. Business Admin and Mgt. (In view) 2014 The Chartered Institute of Supply Chain Management Lagos, Nigeria Post Graduate Diploma in Logistic and Supply Chain Mgt. 2014 Certified Institute of Warehousing & Materials Management Lagos, Nigeria Associate Member 2014 Chartered Institute of Supply Chain Management Lagos, Nigeria Associate Member 2009 The Institute of Chartered Economists of Nigeria Lagos, Nigeria Associate Member 2010 Lagos State Polytechnic Ikorodu Ikorodu, Nigeria Higher National Diploma: INSURANCE 2004 Lagos State Polytechnic Ikorodu Lagos, Nigeria Ordinary National Diploma: INSURANCE 1999 Ejigbo High School, Ejigbo Lagos, Nigeria Senior Secondary School Certificate Interests Travelling, Reading, Meeting People and playing football. Personal Information DATE OF BIRTH: 26th October, 1985 SEX: Male MARITAL STATUS: Married STATE OF ORIGIN: Ogun State COUNTRY: Nigeria Skills • Microsoft word, excel spread sheet Outlook Software. • Good customer service knowledge. Good communication • Finacle Core Banking Solution. Document Management System • Prolific and ability to multi-task. Mobile Banking Applications • Customer Relationship Manager Internet Banking Applications • Fast learner.