際際滷

際際滷Share a Scribd company logo

Duties of the customer service clerk in a Sales office

Download as PPTX, PDF
G
genevaflanders

This document outlines the key responsibilities of a customer service representative, which include dealing with customer enquiries, identifying and solving customer issues, providing product and service information to customers, tracking customer orders, keeping customers updated on order status, and informing customers about promotions. The document also lists four references on office administration.

1 of 4
Downloaded 27 times
By G. Flanders-Hinds Section 11 Objective 2(b)
Deal with customer services enquiries Identify, research and solve customer issues Provide customer with products and service information Transfer calls to appropriate staff members
Accept customers orders Track the status of customers order Keep customers informed of delays or early deliveries Interface with customers Inform customers on promotions and offers Liaise with customers- he/she is act as a go between for the customer and company
Carysforth, C., Neid, M., Maxime, C. & Metz, Y. (2012). Office Administration for CSEC. A Caribbean Examination Council Study Guide. Nelson Thornes. Finisterre, S., Payne, L., & Reid, J. (2004). Longman Office Administration for CXC. Pearson Education Limited Trendfield-Newsome, A. & Walker, C. (2011). Office Administration for CSEC Examinations. Macmillan Publisher Limited. Whitcomb, A. (2012). Heinemann Office Administration for CSEC. Pearson Education Limited.

More Related Content

Duties of the customer service clerk in a Sales office

  • 1. By G. Flanders-Hinds Section 11 Objective 2(b)
  • 2. Deal with customer services enquiries Identify, research and solve customer issues Provide customer with products and service information Transfer calls to appropriate staff members
  • 3. Accept customers orders Track the status of customers order Keep customers informed of delays or early deliveries Interface with customers Inform customers on promotions and offers Liaise with customers- he/she is act as a go between for the customer and company
  • 4. Carysforth, C., Neid, M., Maxime, C. & Metz, Y. (2012). Office Administration for CSEC. A Caribbean Examination Council Study Guide. Nelson Thornes. Finisterre, S., Payne, L., & Reid, J. (2004). Longman Office Administration for CXC. Pearson Education Limited Trendfield-Newsome, A. & Walker, C. (2011). Office Administration for CSEC Examinations. Macmillan Publisher Limited. Whitcomb, A. (2012). Heinemann Office Administration for CSEC. Pearson Education Limited.