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Duty Protocol & Crisis Response

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Christopher Wood

1) The document outlines duty protocols and crisis response procedures for resident advisors (RAs), including checking in daily, performing regular rounds, and using radios to stay connected with the assistant community director (AC) on duty. 2) It provides guidance on who to contact for different emergency situations, such as calling 911 and security for life-threatening incidents and the AC for repairs or non-compliance issues. 3) RAs are instructed to remain calm and document incidents in reports, getting backup from fellow RAs or the AC if uncertain about how to respond.

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Duty Protocol & Crisis Response RA Training Fall 2015
Duty Basics Check in at the main housing office in East Hall at 8:00pm. Weekday duty runs from 8pm-8am. During this time you must be in your building(s) Weekend duty is 24 hours. The 8am-8pm shift the day following your duty will be split between you and your duty partner. One person will be on duty from 8am-2pm, the other will be on duty from 2pm-8pm. Other than getting food at an on-campus dining facility, you are expected to be in your building(s) even during the 8am-2pm & 2pm-8pm shift.
Visibility & Community Development Perform social rounds Keep your door open when you are in your room Perform a full walk-through of the building(s) roughly every hour Leave a note on your door with your location and expected return time if you are not in your room Host/attend programs (with your ACs permission)
Radios Keep them with you at all times when on duty Keep them turned on until the AC on duty signs you off NEW: Radios are to remain on during duty from 8am-8pm on weekends. Monday through Friday, turn in the radio to the main housing office in East Hall by 12noon. If it is a weekend duty, please pass it off to the next person at the appropriate time.
Radio Protocol Keep radios on Channel 2, unless you need to reach Security on Channel 1 Do not use names or confidential information over radios use phone for this purpose Avoid non-work related conversations
Communication The AC on duty and/or Security may contact you in the following ways when you are on duty: Your radio Your room phone Your cell phone In-face by coming to your building/room
When you are on duty, the AC on duty will Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening. Be available via radio, the AC Duty phone, or their apartment landline for consultation at any time. Stop by your building(s)especially on the weekend.
Crisis/ Emergency Response Basics Remain calm and breathe Notify (follow the phone chain appropriate for the incident) Document the situation in an Incident Report Maintain discretion and responsibility Practice self-care
Who do I call? In the event of A life threatening emergency Violent behavior of any kind The threat of immediate violence or someone brandishing a weapon A bomb threat The death of a student Any time you are concerned for the immediate health or welfare of another person including yourself 1)Call 911 2)Call Security 3)Call the AC on Duty
Who do I call? In the event of A fire or smoke emergency 1) Activate the nearest pull station and evacuate 2) Call 911 3) Call Security 4) Call the AC on Duty
Who do I call? In the event of A psychological emergency If you hear about or are directly informed of a sexual assault You see drugs or drug paraphernalia The need for an emergency repair A power failure Non-compliance (that is not threatening or violent) 1) Call the AC on Duty 2) Follow their directions
Who do I call? In the event of Evidence arson The discovery of a bias-related incident 1) Call Security to initiate an investigation of the incident 2) Call the AC on Duty
Who do I call? Anytime you are not sure what to do If possible and appropriate, contact a fellow RA for advice or back-up Call the AC on Duty for consultation
Contacting the AC on Duty Use your radio Call the AC Duty Cell Phone Call their home landline ONLY if you have not gotten a response within a reasonable amount of time, call Security
Special Response Shelter in Place Evacuation Power Outage Natural Disaster Dangerous Person on Campus Follow instructions from Professional Staff Members and/or Security
Go with your gut Remember that our goal is to ensure that residents are safe You must respond to each and every situation If you suspect that something is an emergency, do not hesitate to respond accordingly Ask for help or back-up if needed At their discretion, the AC on Duty may give you instructions over the phone/radio instead of appearing for every incident. If you strongly feel that you need them on the scene, express that.

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Duty Protocol & Crisis Response

  • 1. Duty Protocol & Crisis Response RA Training Fall 2015
  • 2. Duty Basics Check in at the main housing office in East Hall at 8:00pm. Weekday duty runs from 8pm-8am. During this time you must be in your building(s) Weekend duty is 24 hours. The 8am-8pm shift the day following your duty will be split between you and your duty partner. One person will be on duty from 8am-2pm, the other will be on duty from 2pm-8pm. Other than getting food at an on-campus dining facility, you are expected to be in your building(s) even during the 8am-2pm & 2pm-8pm shift.
  • 3. Visibility & Community Development Perform social rounds Keep your door open when you are in your room Perform a full walk-through of the building(s) roughly every hour Leave a note on your door with your location and expected return time if you are not in your room Host/attend programs (with your ACs permission)
  • 4. Radios Keep them with you at all times when on duty Keep them turned on until the AC on duty signs you off NEW: Radios are to remain on during duty from 8am-8pm on weekends. Monday through Friday, turn in the radio to the main housing office in East Hall by 12noon. If it is a weekend duty, please pass it off to the next person at the appropriate time.
  • 5. Radio Protocol Keep radios on Channel 2, unless you need to reach Security on Channel 1 Do not use names or confidential information over radios use phone for this purpose Avoid non-work related conversations
  • 6. Communication The AC on duty and/or Security may contact you in the following ways when you are on duty: Your radio Your room phone Your cell phone In-face by coming to your building/room
  • 7. When you are on duty, the AC on duty will Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening. Be available via radio, the AC Duty phone, or their apartment landline for consultation at any time. Stop by your building(s)especially on the weekend.
  • 8. Crisis/ Emergency Response Basics Remain calm and breathe Notify (follow the phone chain appropriate for the incident) Document the situation in an Incident Report Maintain discretion and responsibility Practice self-care
  • 9. Who do I call? In the event of A life threatening emergency Violent behavior of any kind The threat of immediate violence or someone brandishing a weapon A bomb threat The death of a student Any time you are concerned for the immediate health or welfare of another person including yourself 1)Call 911 2)Call Security 3)Call the AC on Duty
  • 10. Who do I call? In the event of A fire or smoke emergency 1) Activate the nearest pull station and evacuate 2) Call 911 3) Call Security 4) Call the AC on Duty
  • 11. Who do I call? In the event of A psychological emergency If you hear about or are directly informed of a sexual assault You see drugs or drug paraphernalia The need for an emergency repair A power failure Non-compliance (that is not threatening or violent) 1) Call the AC on Duty 2) Follow their directions
  • 12. Who do I call? In the event of Evidence arson The discovery of a bias-related incident 1) Call Security to initiate an investigation of the incident 2) Call the AC on Duty
  • 13. Who do I call? Anytime you are not sure what to do If possible and appropriate, contact a fellow RA for advice or back-up Call the AC on Duty for consultation
  • 14. Contacting the AC on Duty Use your radio Call the AC Duty Cell Phone Call their home landline ONLY if you have not gotten a response within a reasonable amount of time, call Security
  • 15. Special Response Shelter in Place Evacuation Power Outage Natural Disaster Dangerous Person on Campus Follow instructions from Professional Staff Members and/or Security
  • 16. Go with your gut Remember that our goal is to ensure that residents are safe You must respond to each and every situation If you suspect that something is an emergency, do not hesitate to respond accordingly Ask for help or back-up if needed At their discretion, the AC on Duty may give you instructions over the phone/radio instead of appearing for every incident. If you strongly feel that you need them on the scene, express that.