DWAYNE ROBERTS
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Dwayne Roberts is seeking a career in business consulting or customer service. He has a BA in business and law from the University of South Wales and experience in security, customer service, and care work. His skills include marketing, contract law, customer service, and people management. He is proficient in Microsoft Office and has experience supervising customer service and sales in Jamaica.
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- 1. DWAYNE ROBERTS 86 Laburnum Drive, Newport, South Wales, NP19 9AN Email: mikey_dmr@hotmail.com Tel: 01633904713 Mob: 07411423881 Personalprofile Customer focused, problem solving, motivated and driven individual with some level of legal, commercial and business knowledge as well as good oral and written communication skills and a flexible approach to work. I am seeking a career in Business Consulting or a customer related opportunities such as customer Service, Administration or Court Security. Key Skills I am very knowledgeable in the areas of Marketing, Contract and Commercial Law, Customer Service and Management. I am also very competent with other subject areas such as Economics and Managing people. I am a frequent user of LinkedIn, Facebook and Microsoft Office, including Word, Excel, PowerPoint and Access. Educationand Qualifications 2013-present University of South Wales, Newport, BA (hons) Business and Law. 2.1 in first and second year exams Just completed an 8000 words dissertation entitled: Male Victims of Domestic Violence: Exploring this ultimate taboo. 2012- 2013 University of Wales, Newport, Access to Higher Education Diploma 2002 2003 Heart Trust National Training Agency - Kingston, Jamaica, NVQ Level One Sales and Customer Service Employmenthistory 2009- 2013 Security/Customer Service Officer/Reception, Securitas Security Services, Newport Ensure the safe and secure running of jobcentres Ensure that the staff and public who uses the jobcentres are safe Patrol clients property Monitor CCTV and download incidents for the Police General Reception duties at Welsh Water, Cardiff
- 2. 2009 -2012 Care Assistant/ Cleaner, Staff247, Cwmbran Assist elderly service users to maintain their independence Assist with Bathing and toileting of service users Assist with feeding service users Assist teenagers with mental disabilities. 2009- 2009 (August-October) Cleaner (Part-time), Wilcox House, Cardiff Responsible for emptying garbage Cleaning offices and toilet Vacuuming landing area 2003-2008 Sales and Customer Service Supervisor, H & L TruValue, Kingston Jamaica Provide help and advice to customers using your organisation's products or services; Communicate courteously with customers by telephone, email, letter and face to face; Investigate and solving customers' problems; Keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving use of computer packages/software; Assist with developing feedback or complaints procedures for customers to use; Assist with improving customer service procedures, policies and standards for your organisation or department; Meet with managers to discuss possible improvements to customer service; Assist with the training and supervising of new staff to deliver a high standard of customer service; Further positions of responsibility 2009-present Youth Teacher and Children Counsellor and leader at my local church Teach and promote Christian principles among the youth and children. Languageskills Intermediate level Spanish References: Available on Request.