Dyno V5 Eng 20110919
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DynoSource Consulting is a Canadian IT consulting firm established in 2002 that specializes in Genesys solutions. They have been an approved Genesys vendor since 2006. Some of their past work includes developing GETS user provisioning tools, a customizable GETS help tab for Microsoft Communicator, a software-based SIP phone, and prototypes for Genesys technologies like Enterprise Consol which later became UC Connect. They also created demo websites for concept companies to showcase Genesys strategic solutions and features. DynoSource has worked extensively with Genesys for over 15 years on various projects.
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Dyno V5 Eng 20110919
- 1. 束our knowledge of Genesys is unique for Genesys損 /Kate Novykova, Founder /
- 2. Who is DynoSource? Dynosource Consulting, Inc. Customers: Canadian Federal Corporation Established in 2002 DynoSource Consulting Inc. has been an IT Consulting officially approved vendor for Genesys/Alcatel- Lucent Enterprise since 2006 Off-shore development: ... and other companies in US and Canada Turnkey software products Solution components complementary to our clients core competency Ideation, design and prototyping UX/UI for any platform (web, mobile, desktop) Business Intelligence, Reporting System Integration and Data Conversion Data Processing
- 3. DynoSource - Genesys Story 2006 - 2011 Highlight & Call 2006 - 2008 > GETS User Provisioning (GETS UP) web service and web-application > Enterprise Consol (prototype of Genesys UC Connect) 2010 - 2011 2006 Genesys SIP Phone Customizable GETS Help Tab Live web sites of concept companies to for Microsoft Office Communicator (MOC) demo bleeding edge Genesys technologies: > View at http://dynosource.net/genesys/ > BlueSky Airlines 2006 GETS Use Data Mart > Premier Financial Services Dynosource is an approved vendor of Genesys/Alcatel- Lucent Enterprise
- 4. SIP Phone SIP Phone software version of IP-phone, SIP-client, used in Genesys demo-image distributed by Technical Marketing.
- 5. Highlight & Call 1/2 Highlight & Call GETS component; allows end-users to dial a phone number highlighted in any document and maintains recent call history for quick redial Supports GETS deployments with MS OCS2007 and LCS2005 Roadmap: next GETS release will support MS Lync2010
- 6. Highlight & Call 2/2
- 7. GETS User Provisioning (GETS UP) Objective: GETS User Information Management Target customer: 15000-50000 users, up to 400 PBXs WEB-service and UI for adding, modifying and deleting user information GETS configuration validation, tune-up and clean-up
- 9. GETS User Experience Dashboard 1/2 Management Dashboard to monitor and drive user adoption during GETS rollouts and pilots Powerful sales tool: actually helped to sell to large, heavily process-driven GETS customers Answers questions like Do employees actually use the Product? How often? Have users explored the entire feature set? Which users require training and on which specific features? Who are the champions? Top 10 Activity audit on specific users, communities, sites Time distribution for systems load and resource consumption Etc.
- 10. GETS User Experience Dashboard 2/2
- 11. Web-sites of the Concept Companies to demonstrate Genesys strategic solutions1 Web-design and UX development BlueSky Airlines Premier Financial Services Integration of Multichannel Voice/Web customer conversations / call flow implementation of several internal Genesys functions
- 12. BlueSky Airlines
- 14. Enterprise Consol the first prototype of Genesys UC Connect
- 15. 2011 DYNOSOURCE AND GENESYS RUSSIA Technological Leadership + 5 years of collaboration Scalability Reliability Creativity
- 16. Thank You! Q&A Contacts: Andrey Prokhorov DYNOSOURCE RUSSIA REPRESENTAVIVE APROKHOROV@DYNOSOURCE.NET +7-903-111-4747