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E banking security-05-security-and-usability

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eBankingSecurity

The document discusses combining security and usability for eBanking solutions. It emphasizes that security solutions will only succeed if customers find them easy to use. It recommends focusing on user friendliness to minimize support needs, using consistent designs across different devices that customers already know, and establishing smooth migration plans when transitioning to new solutions. The overall message is that security and usability should go hand in hand for customer satisfaction.

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Combine security with usability
05 Combine security with usability • Your security solution will only be a success if your customers think so. • You want to outwit the bad guys, not your customers. eBankingSecurity.net
05 Accessibility and user friendliness • User friendliness minimize the the need for customer support. • Different users have different needs. eBankingSecurity.net
05 Different devices with consistent design • What devices you choose depends on what is important to both you and your customers. • Different devices for different customer segments. • Customers already familiar with the general design will require less support. eBankingSecurity.net
05 Consistency in online channels • Moving from the old interface to the new one, your customers will look for the familiar. • Analyze what needs to be changed and what can be kept; then make the necessary adjustments. • Make sure the user experience is consistent and familiar all the way from the device to the channel interface. eBankingSecurity.net
05 A smooth migration to the new solution • The very move from an old solution to a new one can be critical to its success. • Establish a migration plan to ease your customers into the new solution. • Allow for the old and new solution to be used in parallel for a while. eBankingSecurity.net
Want to know more? eBankingSecurity is your guide towards a more reliable and strategiceBankingsecurity solution. The seminar series, the guide book and the website with it’sthoughtprovokingblogs and in-depthknowledge are all there to help you start asking the right questions and making the right choices. Visit ebankingsecurity.net to findoutmore! eBankingSecurity.net
Every bank has itsowncharacteristics: different customers, different requirements, different languages and different cultures. One sizedoes not fit all. Ezio Suite is the mostcomprehensive, versatile and easy-to-implementeBankingSecurity solution is designed to mitigateeven the mostadvanced attacks, as well as the mostcommonmistakes by endusers. It’seasier to deploy, easier to use and simpler to upgrade as your needschange. Read more at Gemalto.com/ebanking
The Ezio Way is a 9 step process helping banks succeed with their Ezio implementation, and get the best out of the mostcompleteeBankingSecurityoffering on the market, Gemalto’s Ezio Suite. On the EzioWaywebsite you get detailedinsights from experiencedprofessionals, quickinterviews and educational films as well as eyeopeningoverviews on a number of interestingtopics www.ezioway.com

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E banking security-05-security-and-usability

  • 2. 05 Combine security with usability • Your security solution will only be a success if your customers think so. • You want to outwit the bad guys, not your customers. eBankingSecurity.net
  • 3. 05 Accessibility and user friendliness • User friendliness minimize the the need for customer support. • Different users have different needs. eBankingSecurity.net
  • 4. 05 Different devices with consistent design • What devices you choose depends on what is important to both you and your customers. • Different devices for different customer segments. • Customers already familiar with the general design will require less support. eBankingSecurity.net
  • 5. 05 Consistency in online channels • Moving from the old interface to the new one, your customers will look for the familiar. • Analyze what needs to be changed and what can be kept; then make the necessary adjustments. • Make sure the user experience is consistent and familiar all the way from the device to the channel interface. eBankingSecurity.net
  • 6. 05 A smooth migration to the new solution • The very move from an old solution to a new one can be critical to its success. • Establish a migration plan to ease your customers into the new solution. • Allow for the old and new solution to be used in parallel for a while. eBankingSecurity.net
  • 7. Want to know more? eBankingSecurity is your guide towards a more reliable and strategiceBankingsecurity solution. The seminar series, the guide book and the website with it’sthoughtprovokingblogs and in-depthknowledge are all there to help you start asking the right questions and making the right choices. Visit ebankingsecurity.net to findoutmore! eBankingSecurity.net
  • 8. Every bank has itsowncharacteristics: different customers, different requirements, different languages and different cultures. One sizedoes not fit all. Ezio Suite is the mostcomprehensive, versatile and easy-to-implementeBankingSecurity solution is designed to mitigateeven the mostadvanced attacks, as well as the mostcommonmistakes by endusers. It’seasier to deploy, easier to use and simpler to upgrade as your needschange. Read more at Gemalto.com/ebanking
  • 9. The Ezio Way is a 9 step process helping banks succeed with their Ezio implementation, and get the best out of the mostcompleteeBankingSecurityoffering on the market, Gemalto’s Ezio Suite. On the EzioWaywebsite you get detailedinsights from experiencedprofessionals, quickinterviews and educational films as well as eyeopeningoverviews on a number of interestingtopics www.ezioway.com