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E cins conference presentation

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Michael James
Michael James

This document summarizes a national conference on turning local good practices into national best practices hosted by ACC Julian Blazeby and Gary Pettengell. It discusses the multi-agency case management system E-CINS, which allows information sharing and task coordination across organizations working with vulnerable groups and issues like anti-social behavior, domestic violence, and hate crimes. Case studies are presented on co-located multi-agency hubs in Suffolk and Tamworth that facilitate information sharing and joint response to issues in real-time through E-CINS.

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Present National Conference Turning Local Good Practice into National Best practice Hosted By #ecinsconf
ACC Julian Blazeby
Gary Pettengell
#ecinsconf
E-CINS creates an environment where everyone knows what everyone else is doing! Vulnerable Troubled MASH DV Hate Crime Persons Families Truancy Acquisitive Crime Gangs Street Drinkers Youth Letter IOM Schemes HMOs RJ FIPs ASB Licensed Victims Premises Offenders
Days
Minutes of downtime
Hours
Hours of development
贈2,000,000 Development cost so far....
Teams/Organisations
Users
Reports
Profiles
Tasks
Funding
E cins conference presentation
C/Insp Simon Tweats
Sgt Melanie Locke
How we were Working
Solutions One Risk assessment for all partners Protocol for referrals Victim charter Inviting relevant partners Harm based approach Training Session Three sessions for over 100 staff with two more planned Three sessions for over 100 staff with two more planned
How we are Working Now
Snapshot of Now MARAT now averages 8-12 cases Up to 40 attendees Including: adult social care, substance misuse, mental health, fire, ambulance, 6 RSLs (dependant if they have a high risk case), FIP, YOS, CRI (crime reductions initiative), street team (for homeless), Brighton housing Trust (who manage high risk perpetrators), environmental health, council solicitor.
Home Office Feedback good to see a varied number of agencies around the table engaged in the management of cases. I found the discussion of cases to be quite smooth and thorough and I was impressed with the way in which agencies took responsibility for agreeing to follow up actions and update the case history. It was evident that there was a good degree of knowledge around the table, allowing agencies to gain an understanding of how other agencies work, including what falls within their remit and what falls outside of their remit.
Rachel Tucker
Troubled Families Suffolk Family Focus (SFF) Rachel Tucker Anti Social Behaviour Officer (Waveney District Council)
Suffolk Review (ASB) Systems Thinking Lean Process 2010 Suffolk Constabulary dedicated to working with our partners to tackle Anti-social Behaviour (ASB) and we will achieve this through delivering on four key promises to the public (Minimum standards)
Highlighted Blockers Sharing Information with partners Engagement of partners Finance Amount of meetings attended
What were the drivers for change? Links between ASB and the police confidence target Three high profile cases nationally (Garry Newlove, Fiona Pilkington & Francesca Hardwick and David Askew) highlighted the tragic consequences of anti-social behaviour in extreme cases. The need to development a more efficient model for tackling ASB
IPCC findings - David Askew (21st March 2011) On an organisational level the investigation found there had been; 1. A lack of consistent identification of, and response to, the vulnerability factors affecting the Askew family; 1. A total failure to recognise and respond to the incidents as hate crime'; 1. An apparent lack of coordination and cohesive action between partner agencies; 1. A lack of robust offender management
Minimum standards Listen Listen to victims and take them seriously Action Take positive action to address the problem Prevent Take action to prevent it happening again Inform Tell the victim what we have done
Emphasis on the victim Repeat Victimisation (the most persistently targeted) Investing in the right tools and resources to allow staff to tackle ASB (e.g. ECINS partnership case management software and our commitment to partnership ASB Teams Suffolk Constabulary ASB strategy Sept 2012
Waveney anti social behaviour unit (ASBU) Launch of ECINS Empowering Communities Inclusion & Neighbourhood Management System June 2011
Troubled Families Agenda - Suffolk Family Focus (SFF) Pilot - Lowestoft 13th July 2012 Improvements to date User friendly Viewed numerous case management systems Up to date live information for all professionals involved Time saving (agenda, minutes, less phone calls) Less face to face meetings Tasking facility external agencies Internet based software (update reports, risk assessments in the family home)
C/Insp Ian Coxhead
Tamworth Community Safety Partnership Hub
Not protectively marked Co-location What does it deliver? Improved co-ordination and delivery of partnership activities at a tactical / operational level Improved information sharing and access to information (within the framework of information sharing protocols This ones for you Jan!) Improved community safety across the Borough of Tamworth by identifying and responding to real time crime and disorder issues. Enables more effective and efficient daily briefing and tasking meeting
Not protectively marked Co-location Whos Who Hub - NHW / Street Wardens / ASB Officers / Housing Manager / ADS Worker / ASB Victims Champion / Townsafe Coordinator / DV Coordinator Regular attendees - RSLs / Mental Health / CCTV / IDVAs / Floating Support / FARS/ Adult & Social Care
Not protectively marked Co-location One Big Happy Family
Not protectively marked Hub Meetings Why have them? Sharing real time information to Identify issues of vulnerability across Tamworth in respect of Victims, Offenders and Locations Apply and implement appropriate problem solving response through joined up working Early identification and intervention through appropriate referrals
Not protectively marked Case Management How does E-CINS work for us? Allows clear processes for a multi agency approach to case managing victims and offenders Provides a risk assessment framework which gives the ability to identify persons and cases of greatest risk and vulnerability Has enabled time and efficiency savings realised through reduction of meetings
Presenters Q&A Session Vulnerable Troubled MASH DV Hate Crime Persons Families Truancy Acquisitive Crime Gangs Street Drinkers Youth Letter IOM Schemes HMOs RJ FIPs ASB Licensed Victims Premises Offenders

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E cins conference presentation

  • 1. Present National Conference Turning Local Good Practice into National Best practice Hosted By #ecinsconf
  • 5. E-CINS creates an environment where everyone knows what everyone else is doing! Vulnerable Troubled MASH DV Hate Crime Persons Families Truancy Acquisitive Crime Gangs Street Drinkers Youth Letter IOM Schemes HMOs RJ FIPs ASB Licensed Victims Premises Offenders
  • 10. 贈2,000,000 Development cost so far....
  • 12. Users
  • 15. Tasks
  • 20. How we were Working
  • 21. Solutions One Risk assessment for all partners Protocol for referrals Victim charter Inviting relevant partners Harm based approach Training Session Three sessions for over 100 staff with two more planned Three sessions for over 100 staff with two more planned
  • 22. How we are Working Now
  • 23. Snapshot of Now MARAT now averages 8-12 cases Up to 40 attendees Including: adult social care, substance misuse, mental health, fire, ambulance, 6 RSLs (dependant if they have a high risk case), FIP, YOS, CRI (crime reductions initiative), street team (for homeless), Brighton housing Trust (who manage high risk perpetrators), environmental health, council solicitor.
  • 24. Home Office Feedback good to see a varied number of agencies around the table engaged in the management of cases. I found the discussion of cases to be quite smooth and thorough and I was impressed with the way in which agencies took responsibility for agreeing to follow up actions and update the case history. It was evident that there was a good degree of knowledge around the table, allowing agencies to gain an understanding of how other agencies work, including what falls within their remit and what falls outside of their remit.
  • 26. Troubled Families Suffolk Family Focus (SFF) Rachel Tucker Anti Social Behaviour Officer (Waveney District Council)
  • 27. Suffolk Review (ASB) Systems Thinking Lean Process 2010 Suffolk Constabulary dedicated to working with our partners to tackle Anti-social Behaviour (ASB) and we will achieve this through delivering on four key promises to the public (Minimum standards)
  • 28. Highlighted Blockers Sharing Information with partners Engagement of partners Finance Amount of meetings attended
  • 29. What were the drivers for change? Links between ASB and the police confidence target Three high profile cases nationally (Garry Newlove, Fiona Pilkington & Francesca Hardwick and David Askew) highlighted the tragic consequences of anti-social behaviour in extreme cases. The need to development a more efficient model for tackling ASB
  • 30. IPCC findings - David Askew (21st March 2011) On an organisational level the investigation found there had been; 1. A lack of consistent identification of, and response to, the vulnerability factors affecting the Askew family; 1. A total failure to recognise and respond to the incidents as hate crime'; 1. An apparent lack of coordination and cohesive action between partner agencies; 1. A lack of robust offender management
  • 31. Minimum standards Listen Listen to victims and take them seriously Action Take positive action to address the problem Prevent Take action to prevent it happening again Inform Tell the victim what we have done
  • 32. Emphasis on the victim Repeat Victimisation (the most persistently targeted) Investing in the right tools and resources to allow staff to tackle ASB (e.g. ECINS partnership case management software and our commitment to partnership ASB Teams Suffolk Constabulary ASB strategy Sept 2012
  • 33. Waveney anti social behaviour unit (ASBU) Launch of ECINS Empowering Communities Inclusion & Neighbourhood Management System June 2011
  • 34. Troubled Families Agenda - Suffolk Family Focus (SFF) Pilot - Lowestoft 13th July 2012 Improvements to date User friendly Viewed numerous case management systems Up to date live information for all professionals involved Time saving (agenda, minutes, less phone calls) Less face to face meetings Tasking facility external agencies Internet based software (update reports, risk assessments in the family home)
  • 37. Not protectively marked Co-location What does it deliver? Improved co-ordination and delivery of partnership activities at a tactical / operational level Improved information sharing and access to information (within the framework of information sharing protocols This ones for you Jan!) Improved community safety across the Borough of Tamworth by identifying and responding to real time crime and disorder issues. Enables more effective and efficient daily briefing and tasking meeting
  • 38. Not protectively marked Co-location Whos Who Hub - NHW / Street Wardens / ASB Officers / Housing Manager / ADS Worker / ASB Victims Champion / Townsafe Coordinator / DV Coordinator Regular attendees - RSLs / Mental Health / CCTV / IDVAs / Floating Support / FARS/ Adult & Social Care
  • 39. Not protectively marked Co-location One Big Happy Family
  • 40. Not protectively marked Hub Meetings Why have them? Sharing real time information to Identify issues of vulnerability across Tamworth in respect of Victims, Offenders and Locations Apply and implement appropriate problem solving response through joined up working Early identification and intervention through appropriate referrals
  • 41. Not protectively marked Case Management How does E-CINS work for us? Allows clear processes for a multi agency approach to case managing victims and offenders Provides a risk assessment framework which gives the ability to identify persons and cases of greatest risk and vulnerability Has enabled time and efficiency savings realised through reduction of meetings
  • 42. Presenters Q&A Session Vulnerable Troubled MASH DV Hate Crime Persons Families Truancy Acquisitive Crime Gangs Street Drinkers Youth Letter IOM Schemes HMOs RJ FIPs ASB Licensed Victims Premises Offenders