E Commerce Vision Anzdl Aus 1997
0 likes402 views
This document discusses ANZDL's e-commerce initiative and their A-commerce system. It provides an overview of ANZDL's current e-commerce capabilities including electronic data interchange, online rate requests, cargo tracing, and their website. It also outlines their customer relationship management system and describes future plans to further develop online booking, document delivery, and customer customization capabilities. The document encourages customer feedback on how ANZDL can improve their e-commerce services.
E Commerce Vision Anzdl Aus 1997
- 1. ANZDL E-Commerce Initiative www.ANZDL.com
- 2. Agenda E-commerce - our industry Customer Relationship Management A-commerce - what is being done now What the future will bring What do you want?
- 3. Shipping Industry - E-commerce Electronic Data Interchange e-mail Rate Quote brokering Container tracing Vessel scheduling Online Rate requests Information - based Websites
- 4. Trends - E-commerce Online EDI Direct Personali- Customi- Infomediary Info link sation sation 1997 1998 1999 2000 The future
- 5. Infomediary A trusted third party, one who connects a service and the associated information supply with the service and associated information demand PrivaSeek
- 6. Customer Relationship Management
- 7. Proactive Customer Service Gathering and recording all customer information including requirements and preferences Providing a central location for that information to be used by everyone within the organisation Using that information to make shipping easy for customers and staff Building lasting relationships
- 8. E-commerce Leadership Organisation must recognise that technology is both a threat and an opportunity to business today. ANZDL believes embracing technology is essential for market positioning, customer satisfaction, staff satisfaction, cost optimisation and long term growth for the organisation
- 10. ANZDL A-Commerce System PHONE/FAX EDI Web EIC Enterprise Interaction Client ANZWEB ANZWEB ANZNET HORIZONS HARMONY Operating Customer Information Relationship System System
- 11. Electronic Data Interchange (EDI) Vendors can transmit and receive: Terminal Activity Customs Release Rail Movements / Rail Billing Manifest/Amendments Arrival Notifications/Delivery Orders Cargo Movements
- 12. Electronic Data Interchange (EDI) Customers can transmit and receive: Booking Requests Booking Confirmations Shipping Instructions (B/L) Bill of Lading confirmations Status Details on shipments
- 13. Road/Rail Terminals Vehicle Booking System Carriers /Depots Invoice Invoice Advise Export Receival Advise Export Receival Transport Transport Instr. Instr. EDI Export Bkg Confirmation Exporter/ Electronic B/L-Invoice Broker/ Shipping Line Forwarder Booking / Forwarding Instructions Authorise $ Authorise $ Receipt $ Receipt $ Payers Bank Inter Bank Payees Bank
- 14. Road/Rail Terminals Vehicle Booking System Carriers /Depots Invoice Invoice Release Term/Depot Term/Depot Electronic DO Electronic DO Transport Transport Instr. Instr. EDI Import Importer/ Broker/ Arrival Notice Shipping Line Forwarder Invoice Commercial Release Authorise $ Authorise $ Receipt $ Receipt $ Payers Bank Inter Bank Payees Bank
- 15. Website - www.ANZDL.com Introduced in 1998 Voted best web site by Containerisation Magazine (August 1999) Linked directly to ANZDL operating system (Horizons) Available 24 hours a day
- 16. www.ANZDL.com Service route maps Cargo cut-off dates Vessel Schedules Interactive Schedules Equipment Specifications (dry & reefer) Vessel Specifications Up-to-date industry and company news
- 17. www.ANZDL.com - cont Electronic Data Interchange (EDI) Cargo Tracing *New - Auto Notify* On-Line Rate Requests On-Line Tariff Bill of Lading Printing
- 18. Personalised Web Pages Real time updating of page information Quick Statistics for your cargo Links to additional information Modify preferences Continuous Improvement
- 23. Interactive Schedules Easier to read and use compared to publication schedule information Input multiple parameters: origin, destination, arrival date, departure date Use ranges to show more scheduled departure times Schedule also are still available via fax, email , phone and other trade publications
- 33. Cargo Tracing Real time data linked to hundreds of vendors Data updated and available 24 hours/7 Days Notify Me feature Tracing information available by Ref number, Booking, Container or B/L number Data shown in easy to read and printable format
- 40. Cargo Summary Summary of recent shipments for your company History for entire shipment available Export data easily to Word / Excel / Text Export Summary or Import Summary (now available )
- 43. On-Line Rate Requests Rate request turn around time in less than 24 hrs Receive quotes by phone, fax or email Submit requests 24 hours / 7 days Intelligent forms remember last submission to save you keystrokes
- 46. Interactive Tariff Requirement of De-regulation Tariff and essential terms available by multiple search parameters Bottom line calculations of all charges for a given commodity
- 48. Bill of Lading Printing Print your bills in house using standard paper and your laser/ink jet printer (No special forms needed!) Even originals!! Receive email notification when your B/L is available to print. Define your B/L preferences: Original / Non- Negotiable, Rated / Unrated Decide whether you want it delivered via e- mail or print it instantly!
- 49. Bill of Lading Printing cont Digital certificate, which is considered the latest standard for Internet security. Governments, banks and investment firms all use this online technology. This allows ANZDL to send letter of credit and original bills of lading knowing that no one else, except the nominated party, can open the file.
- 56. New! - Customer Relationship Database Pivotal - Year end 1999, available to AUS companies Harmony - Customer Specific Information Customised and continuous updating by ANZDL World wide access - through the internet - linked to your personal web space Saves time for customers - Eliminate repeating information Decrease in errors and inaccuracy Full functional integration by June 2000
- 59. New! Enterprise Interactive Center (EIC) State of the art phone system Software based Easily up-gradeable Multiple views / reports Management level involvement Staff level involvement Full functional integration by June 2000
- 63. What the future will bring
- 64. ANZDL A-Commerce System TRADITIONAL PHONE/FAX EDI - systems links with Customers/Vendors Web/Self Service EIC Enterprise Interaction Client ANZWEB ANZWEB ANZNET HORIZONS HARMONY Operating Customer Information Relationship System System
- 65. www.ANZDL.com - The Future Invoice Delivery (In testing) Arrival Notices (In testing) Fumigation Certificates (AQIS reviewing) Quality Performance / Customised Reporting Bookings on-line (completed) Submit shipping/forwarding instructions on-line Vendor Management Cleanliness Certificates Satellite tracking of vessel/cargo location
- 66. A-commerce - The Future Continued Customisation of service Pro-active Customer Service based on your requirements Self Serve, Customer, in house link to entire ocean shipping process Web chat/ Online access to staff 24 hours a day, 7 days a week
- 67. What do our customers want?
- 68. A-commerce - The Future Tell us, what do you want?
- 69. ANZDL A-Commerce Initiative www.ANZDL.com