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Ease of Doing Business and Efficient Government Service

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Alma Sy-Patron
Alma Sy-Patron

The Ease of Doing Business and Efficient Government Service Delivery Act of 2018 revamps the 2007 Anti-Red Tape Act to further promote transparency and efficiency in Philippine government. It expands coverage to all government offices and sets strict timelines for processing simple, complex, and technical transactions. The new law also implements a zero-contact policy and increases accountability of receiving officers to reduce opportunities for corruption.

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EASE OF DOING BUSINESS AND EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018 REPUBLIC ACT 11032 AN ACT PROMOTING EASE OF DOING BUSINESS AND EFFICIENT DELIVERY OF GOVERNMENT SERVICES, BY AMENDING REPUBLIC ACT NO. 9485, OTHERWISE KNOWN AS THE ANTI-RED TAPE ACT OF 2007, AND FOR OTHER PURPOSES
DECLARATION OF POLICY Promote Integrity Promote Accountability Proper management of public affairs & public property Effective practices and efficient turnaround Prevention of graft and corruption honesty responsibilit y transparency public transactions
COVERAGE ALL GOVERNMENT OFFICES (NOT JUST FRONTLINE SERVICES)
TERMS REQUIRES THE USE OF TECHNICAL KNOWLEDGE, SPECIALIZED SKILLS NECESITATES EVALUATION IN THE RESOLUTION OF COMPLICATED ISSUES REQUIRES MINISTERIAL ACTIONS, INCONSEQUENTIAL ISSUES ANY REGULATION, RULE OR ADMINISTRATIVE PROCEDURE OR SYSTEM THAT IS INEFFECTIVE OR DETRIMENTAL IN ACHIEVING ITS INTENDED OBJECTIVES AND, AS A RESULT, PRODUCES SLOW, SUBOPTIMAL, AND UNDESIRABLE SOCIAL OUTCOMES. Highly technical, Complex, Simple Red tape
Ease of Doing Business and Efficient Government Service
Ease of Doing Business and Efficient Government Service
Ease of Doing Business and Efficient Government Service
Ease of Doing Business and Efficient Government Service Delivery Act of 2018 is a revamped version of 2007s R.A. 9485 or the Anti-Red Tape Act of 2007.
DIFFERENCES RA 9485 WAS LIMITED TO FRONTLINE SERVICES IN ALL GOVERNMENT OFFICES, AGENCIES, LOCAL GOVERNMENT UNITS (LGUS), AND GOVERNMENT-OWNED AND CONTROLLED CORPORATIONS (GOCCS). RA 11032 NOW INCLUDES EVERY SINGLE OFFICE, AGENCY, OR GOCC, LOCAL OR ABROAD.
ZERO-CONTACT POLICY EXCEPT DURING THE PRELIMINARY PROCESSING OF A REQUEST AND EVALUATION OF THE SUFFICIENCY OF SUBMITTED REQUIREMENTS, NO GOVERNMENT OFFICER OR EMPLOYEE SHALL HAVE ANY CONTACT IN ANY MANNER, UNLESS STRICTLY NECESSARY, WITH ANY APPLICANT OR REQUESTING PARTY CONCERNING AN APPLICATION OR REQUEST. THIS REMOVES ANY CHANCE OF UNDER-THE-TABLE TRANSACTIONS (I.E. BRIBES) DURING THE COURSE OF PROCESSING AN APPLICATION OR REQUEST, ARGUABLY THE EASIEST WAY OF CORRUPTING THE SYSTEM. TO FURTHER SOLIDIFY THE ZERO-CONTACT POLICY, THE DEPARTMENT OF INFORMATION AND COMMUNICATIONS TECHNOLOGY IS WORKING ON A WEB- BASED, SOFTWARE-ENABLED BUSINESS REGISTRATION SYSTEM THAT, WHEN COMPLETED, WILL BE THE FIRST (AND POSSIBLY SOLE) POINT OF CONTACT EVERYONE WILL HAVE WITH ANY GOVERNMENT OFFICE, AGENCY, LGU, OR GOCC HERE AND ABROAD.
BIGGER ACCOUNTABILITY FOR RECEIVING OFFICERS RECEIVING OFFICERS (I.E. THE PEOPLE YOU USUALLY TALK TO AT A GOVERNMENT OFFICES MANY WINDOWS) CAN NOW BE HELD LIABLE, AS THEY WILL BE REQUIRED TO DO THE FOLLOWING: 1. INFORM YOU OF ANY DEFICIENCIES IN THE REQUIREMENTS YOU JUST SUBMITTED 2. ASSIGN YOUR APPLICATION/REQUEST A UNIQUE IDENTIFICATION NUMBER THAT WILL HENCEFORTH BE USED THROUGHOUT THAT AGENCY WHEN REFERRING TO YOUR APPLICATION/REQUEST 3. GIVE YOU AN ACKNOWLEDGMENT RECEIPT WITH THE SEAL OF THE AGENCY, THE NAME OF THE RESPONSIBLE OFFICER/EMPLOYEE, HIS/HER UNIT AND DESIGNATION, AND THE DATE AND TIME OF RECEIPT OF YOUR REQUEST. 4. IT ALSO HELPS THAT EVERY SINGLE EMPLOYEE YOU WILL TRANSACT WITH WILL BE ISSUED AN ID.
SHORTER PROCESSING TIMES ONE OF THE MOST IMPORTANT PARTS OF RA 11032 IS THE WAY IT SETS PROCESSING TIME FOR EACH TYPE OF TRANSACTION. SIMPLE TRANSACTIONS (ANYTHING THAT REQUIRES NOTHING MORE THAN A MINISTERIAL ACTION OR AN INCONSEQUENTIAL ISSUE THAT ASKS FOR NOTHING MORE THAN A RESOLUTION) SHOULD BE ACTED ON WITHIN 3 DAYS. COMPLEX TRANSACTIONS (THOSE THAT REQUIRE EVALUATION IN THE RESOLUTION OF COMPLICATED ISSUES) SHOULD LAST NO MORE THAN 7 DAYS IN THEIR AGENCY/OFFICE. ACTIONS OR REQUESTS THAT INVOLVE ACTIVITIES WHICH COULD BE A THREAT TO PUBLIC HEALTH, SAFETY, MORALS, POLICY, OR A HIGHLY TECHNICAL APPLICATION SHOULD BE DONE WITHIN 20 DAYS OR AS DETERMINED BY THE AGENCY CONCERNED, WHICHEVER IS SHORTER. ANOTHER WAY IT DOES THIS IS BY LIMITING THE NUMBER OF SIGNATORIES TO (AT MOST) THREE PEOPLE. THERE WERE REQUESTS THAT USED TO REQUIRE SIGNIFICANTLY MORE, WHICH EFFECTIVELY DENIED YOU A CHANCE AT GETTING
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Ease of Doing Business and Efficient Government Service

  • 1. EASE OF DOING BUSINESS AND EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018 REPUBLIC ACT 11032 AN ACT PROMOTING EASE OF DOING BUSINESS AND EFFICIENT DELIVERY OF GOVERNMENT SERVICES, BY AMENDING REPUBLIC ACT NO. 9485, OTHERWISE KNOWN AS THE ANTI-RED TAPE ACT OF 2007, AND FOR OTHER PURPOSES
  • 2. DECLARATION OF POLICY Promote Integrity Promote Accountability Proper management of public affairs & public property Effective practices and efficient turnaround Prevention of graft and corruption honesty responsibilit y transparency public transactions
  • 3. COVERAGE ALL GOVERNMENT OFFICES (NOT JUST FRONTLINE SERVICES)
  • 4. TERMS REQUIRES THE USE OF TECHNICAL KNOWLEDGE, SPECIALIZED SKILLS NECESITATES EVALUATION IN THE RESOLUTION OF COMPLICATED ISSUES REQUIRES MINISTERIAL ACTIONS, INCONSEQUENTIAL ISSUES ANY REGULATION, RULE OR ADMINISTRATIVE PROCEDURE OR SYSTEM THAT IS INEFFECTIVE OR DETRIMENTAL IN ACHIEVING ITS INTENDED OBJECTIVES AND, AS A RESULT, PRODUCES SLOW, SUBOPTIMAL, AND UNDESIRABLE SOCIAL OUTCOMES. Highly technical, Complex, Simple Red tape
  • 8. Ease of Doing Business and Efficient Government Service Delivery Act of 2018 is a revamped version of 2007s R.A. 9485 or the Anti-Red Tape Act of 2007.
  • 9. DIFFERENCES RA 9485 WAS LIMITED TO FRONTLINE SERVICES IN ALL GOVERNMENT OFFICES, AGENCIES, LOCAL GOVERNMENT UNITS (LGUS), AND GOVERNMENT-OWNED AND CONTROLLED CORPORATIONS (GOCCS). RA 11032 NOW INCLUDES EVERY SINGLE OFFICE, AGENCY, OR GOCC, LOCAL OR ABROAD.
  • 10. ZERO-CONTACT POLICY EXCEPT DURING THE PRELIMINARY PROCESSING OF A REQUEST AND EVALUATION OF THE SUFFICIENCY OF SUBMITTED REQUIREMENTS, NO GOVERNMENT OFFICER OR EMPLOYEE SHALL HAVE ANY CONTACT IN ANY MANNER, UNLESS STRICTLY NECESSARY, WITH ANY APPLICANT OR REQUESTING PARTY CONCERNING AN APPLICATION OR REQUEST. THIS REMOVES ANY CHANCE OF UNDER-THE-TABLE TRANSACTIONS (I.E. BRIBES) DURING THE COURSE OF PROCESSING AN APPLICATION OR REQUEST, ARGUABLY THE EASIEST WAY OF CORRUPTING THE SYSTEM. TO FURTHER SOLIDIFY THE ZERO-CONTACT POLICY, THE DEPARTMENT OF INFORMATION AND COMMUNICATIONS TECHNOLOGY IS WORKING ON A WEB- BASED, SOFTWARE-ENABLED BUSINESS REGISTRATION SYSTEM THAT, WHEN COMPLETED, WILL BE THE FIRST (AND POSSIBLY SOLE) POINT OF CONTACT EVERYONE WILL HAVE WITH ANY GOVERNMENT OFFICE, AGENCY, LGU, OR GOCC HERE AND ABROAD.
  • 11. BIGGER ACCOUNTABILITY FOR RECEIVING OFFICERS RECEIVING OFFICERS (I.E. THE PEOPLE YOU USUALLY TALK TO AT A GOVERNMENT OFFICES MANY WINDOWS) CAN NOW BE HELD LIABLE, AS THEY WILL BE REQUIRED TO DO THE FOLLOWING: 1. INFORM YOU OF ANY DEFICIENCIES IN THE REQUIREMENTS YOU JUST SUBMITTED 2. ASSIGN YOUR APPLICATION/REQUEST A UNIQUE IDENTIFICATION NUMBER THAT WILL HENCEFORTH BE USED THROUGHOUT THAT AGENCY WHEN REFERRING TO YOUR APPLICATION/REQUEST 3. GIVE YOU AN ACKNOWLEDGMENT RECEIPT WITH THE SEAL OF THE AGENCY, THE NAME OF THE RESPONSIBLE OFFICER/EMPLOYEE, HIS/HER UNIT AND DESIGNATION, AND THE DATE AND TIME OF RECEIPT OF YOUR REQUEST. 4. IT ALSO HELPS THAT EVERY SINGLE EMPLOYEE YOU WILL TRANSACT WITH WILL BE ISSUED AN ID.
  • 12. SHORTER PROCESSING TIMES ONE OF THE MOST IMPORTANT PARTS OF RA 11032 IS THE WAY IT SETS PROCESSING TIME FOR EACH TYPE OF TRANSACTION. SIMPLE TRANSACTIONS (ANYTHING THAT REQUIRES NOTHING MORE THAN A MINISTERIAL ACTION OR AN INCONSEQUENTIAL ISSUE THAT ASKS FOR NOTHING MORE THAN A RESOLUTION) SHOULD BE ACTED ON WITHIN 3 DAYS. COMPLEX TRANSACTIONS (THOSE THAT REQUIRE EVALUATION IN THE RESOLUTION OF COMPLICATED ISSUES) SHOULD LAST NO MORE THAN 7 DAYS IN THEIR AGENCY/OFFICE. ACTIONS OR REQUESTS THAT INVOLVE ACTIVITIES WHICH COULD BE A THREAT TO PUBLIC HEALTH, SAFETY, MORALS, POLICY, OR A HIGHLY TECHNICAL APPLICATION SHOULD BE DONE WITHIN 20 DAYS OR AS DETERMINED BY THE AGENCY CONCERNED, WHICHEVER IS SHORTER. ANOTHER WAY IT DOES THIS IS BY LIMITING THE NUMBER OF SIGNATORIES TO (AT MOST) THREE PEOPLE. THERE WERE REQUESTS THAT USED TO REQUIRE SIGNIFICANTLY MORE, WHICH EFFECTIVELY DENIED YOU A CHANCE AT GETTING