Easy ISO : How to set-up your quality management system ?
- 1. ISO9001:2008 TRAINING & CONSULTANT PROJECT Nukool Thanuanram Senior Consultant and Trainer Alternative Training & Consulting Mobile : 081 400 3954 E-Mail : nukool2001@gmail.com Twitter & Facebook : nukool2001 犖犢犖迦見犖犖園犖犖伍牽犖犖巌犖犖犖巌犖迦牽犖犖迦犖犢犖犖犖犢犖迦
- 2. WHO AM I ?
- 4. - CONSULTANT - TRAINER - COACH - PERFORMANCE MASTER
- 5. TRAINER PROFILE ISO9001:2008, ISO/TS16949:2009 ISO14001:2004 HRM: Human Resource Management System HRD: Human Resource Development System E-Mail Address: nukool2001@gmail.com Mobile Phone: 081-400-3954, Skype, Twitter & Facebook: @nukool2001
- 6. WORK EXPERIENCE Sino-Thai Engineering & Construction Enkei-Thai Asahi Somboon Siam Senater Quality Engineer Quality Manager HR. Manager QMR
- 7. A MEMBER OF
- 9. ISO knowledge sharing center
- 10. EXPERIENCE Training Provided 80 Mfg. 150 class consultant & advised
- 15. WHAT & WHY ISO ?
- 16. 犖犢犖迦犖÷犖犖迦犢犖犖犖犖犖犖迦牽犖犖園犖犖犖犖犖萎犖 ISO9001 犖犖迦牽犢犖犢犖犖犖園犖犖園犖犖項犢犖犢犖 犖犖犖園犖犖犖伍犖犖園犖犖迦賢犖犖犢犖犖 犖犖伍犢犖犖犖項犖犖迦牽犖∇賢犖÷牽犖園犖犖犖犖ム弦犖犖 犢犖 犢犖犖劇賢犖犖迦牽犢犖犖巌犢犖犖犖迦犖犖伍牽犖犖巌犖犖∇犖迦犖∇険犖犖∇厳犖 犖ム犖 犢犖犖犖犖犖犢犖犖犖犖迦犖犖迦牽犖犢犖迦犖迦
- 17. 犖犖園犖犖犖犖犖ム険犖犢犖犖犖迦牽犖犖犖犖迦牽犖犖園犖犖犖 犖犖犖犖犖迦見犖犢犖о権犖犖迦犖犖朽犖犖謹犖犖迦肩犖犖犖犖迦見犖犢犖о権犖犖迦犖犖朽犖犖謹犖犖 犖犢犖迦犖犖巌犖犖迦牽犖犖園犖犢犖迦牽犖萎犖犖犢犖迦犖犖巌犖犖迦牽犖犖園犖犢犖迦牽犖萎犖 犖犢犖迦犖犖巌犖犖迦牽犖犖犖о犖犖犖萎犖÷鹸犖犖犢犖迦犖犖巌犖犖迦牽犖犖犖о犖犖犖萎犖÷鹸犖 犖犖犖犖犖迦犖項犢犖犢犖犖迦牽犖犖園犖犖犖犖犖犖犖犖迦犖項犢犖犢犖犖迦牽犖犖園犖犖犖 犖犖犖о犖犖巌犖犖迦検犖犖伍犢 1 犖犖朽犖犖о犖犖巌犖犖迦検犖犖伍犢 1 犖犖 犖犖犖 3 犖犖 Re-Certification犖犖犖 3 犖犖 Re-Certification
- 18. 犖犖犢犖迦犖 犖犖о顕犖÷牽犖園犖犖巌犖犖犖 犖犖犖犖犖朽犖犖謹犖犖 犖о顕犖犢犖犖犖犖迦犖犖ム賢犖犖犖園犢犖犖犖犖犖迦牽犖犢犖о検犖犖園犖犖犖犢犖犖 犖犖謹犖犖犖犖÷犖 犢犖犖о顕犖÷牽犖項犢犖犖朽権犖о犖園犖 犢犖犖犢犖迦見犖犖犖犖犖犖÷顕犖犖犖犖迦 犖犖謹犖犖犖犖÷犖迦牽犖犖犖о犖犖巌犖犖迦検犖犖迦権犢犖 犖犖謹犖犖犖犖÷犖迦牽犖犖園犖犖園 KPI 犢犖ム鍵 Action Plans 犢犖 犢犖犢犖迦犖犖萎犢犖迦犖犖朽権犖о犖園犖犖萎犖犢犖犖犖犖迦牽犖犖朽検犖迦犖犖犖迦犖犖園犖犖園 犢犖 犢犖犖迦牽犖犖謹犖犖犖犖÷犖犖劇賢犖犖犖劇犢犖犖朽犖犖朽権犖о 犢犖犖 犢犖 犢犖犢犖迦犖犖謹犖犖 犢犖犖萎犢犖迦犖園犖犖朽検犖犖迦犢犖犢犖ム鍵犖犖犢犖о権犖犖迦 犖犢犖犖犖謹犖犖園犖犖園 犢犖ム鍵 犢犖犖巌犖犢犖犢犖犖 犢犖迦犖犖犢犖迦牽犢犖о検犖犖園
- 19. 犖犖犖犖犢犖犖犖迦牽犖犖園犖犢犖迦牽犖萎犖 犖ム 犖ム鍵 犢犖ム鹸犖 犖犖巌犖犖犖犖÷犖朽犖÷犖犢犖犢犖 犢犢犖犖巌犖÷弦犖ム犢犖 犢犖犢犖犖犖萎犖 Project Management 犢犖 犢犖犖о顕犖÷肩犢犖迦犖園犖犖園犖犖迦牽犖犖犖萎犖÷鹸犖犖犖о顕犖÷犖犖朽権犖 犖犢犖迦牽犖萎犖犢犖犖劇賢犖犖犖園犖犖犖伍犖犖園犖犖迦牽犖犢犖迦犖伍牽犖犖巌
- 21. MMMMASTERASTERASTERASTER PPPPLANLANLANLAN T r a i n i n g D o c u m e n t s I m p l e m e n t s A u d i t s 1 2 3 4
- 22. ISO9001:2008 Master Plan Item Job and Activity Description M1 M2 M3 M4 1 Organize the team (ISO Team) 2 ISO9001:2008 requirements training 2 3 Training & coaching for KPIs & action plan 4 4 Documentation training & coaching (Procedure-WI-Form) 5 Implement of documentations system (keep records) 6 Follow-up 1st (suggestion for improvement) 2 7 Follow-up 2nd (Final review before an internal audit) 2 8 ISO9001:2008 internal audit training 2 9 Conduct an internal audit by internal auditor team 10 Management review by top management (Goal-KPIs) 11 Pre-audit by consultant 2 12 Certify audit from certification body : CB
- 26. TOP MANAGEMENT Establish the Quality Policy Establish The Quality Objective-Target or KPIs On time delivery 100% Customer complaint < 2 Time / Month Customer Satisfaction Scoring > 90% Organizing (HR-Planning-Purchase-Production-QC-Eng-Store) Review Effective of The System (Management Review) Target - KPIs Customer Complaint - Customer Satisfaction Cost of poor quality
- 27. SALE Order Receiving Order Confirmation Customer Satisfaction Customer Complaint
- 28. HR-HUMAN RESOURCE MANAGEMENT Recruitment Procedure Define Job Specification Define Job Description and Authority Define Necessary Competency Knowledge, Skill and Attitude Training & Developments System Performance Review
- 29. PU-PURCHASE Supplier Selection Procedure or Criteria Raw Material Supplier Outsource Management Sub Contractor Selection & Evaluation Testing Service and Calibration Service Supplier and Outsource Performance Evaluation
- 30. PD-PRODUCTION Production Planning Engineering Drawing Control Process Control or Control Plan (CP) Control of Operation Software or Program Work Instruction or Standard On The Job Training
- 31. QC-QUALITY CONTROL Sampling Plan Testing or Inspection Standard and Method Acceptance Criteria Visual Inspection Standard Control of NC Product Calibration System New Product Management Engineering Drawing Control ECN-Engineering Change Notice from Customer ECR-Engineering Change Request (Internal Request)
- 32. MN-MAINTENANCE Machine & Equipments List Spare Parts Control (Min-Max) Preventive Maintenance Yearly Plan Checklist & Records
- 33. ST-STORE First In First Out Supply Material or Product Preservation Stock List Stock Control and Update Identification Label Tag Card
- 34. CB Selection Guidance 犢犖犢犖犖犖犢犖о権犖犖迦犢犖犖朽権犖о犖園犖犖園犖犖朽犖 犢犖犖迦牽犖犖園犖犖犖犖犖萎犖犖犖犖犖ム弦犖犖 犢犖 犖÷元犖犖犖萎肩犖犖犖迦牽犖犢犖犖犖о犖犖伍牽犖犖巌犖犖 犢犖迦権犖犖ム原犖犖犖園 犢犖 犢犖迦犖犖ム険犖犖犖犖萎犖犖犖÷犖迦犖巌犖犖犖犖伍牽犖犖巌 犖÷元犖犖園絹犖犖犖犖巌犖朽犖朽犖犖犖迦牽犖犖犖о 犖÷元犢犖犖犖伍検犖朽犖 犢犖÷犢犖犢犖犖犖迦牽犖犖犖о犖犖萎犖犢犖犖犖犖迦牽犖犖∇犖迦犢犖犖朽権犖
- 35. CB - Certify Process 1. Documentation review/Report 2. Pre-assessment **Optional** 3. Assessment 4. Certificate 5. Surveillance audit visit 6. Re-certification 犖犖犖犖о犢犖犖犖犖迦牽 / 犖犖迦権犖犖迦犖犖 犖犖犖о犖犖犖萎犖÷鹸犖犖犖園犖犖犖 犖犖犖о犖犖犖萎犖÷鹸犖犢犖犖劇賢犖犖犢犖 *犖犢犖迦検犖* 犖犖犖犢犖犖犖園犖犖犖 犖犖犖о犖犖巌犖犖迦検犖犖萎犖 犖犖犖о犖犖犖萎犖÷鹸犖犖犢犖犖犖迦権犖伍犖犖犖園犖犖犖
- 36. AUDITOR 犖犖犖劇賢 CB 犖犖項犢犖犢犖犖迦牽犖犖園犖犖犖 犢犖犖迦犖萎犖犖о犖犖萎犖犢犖犖迦犢犖迦
- 37. 犖犖園犖犖犖犖犖迦牽犖犖犖о犖犖犖萎犖÷鹸犖 犖犖項犖犖犖巌見犖迦牽/QMR 犖犢犖∇犖迦権犖犖伍犖犖迦 犖о険犖犖犖伍犖犖萎肩犖犖犢犖犖伍犖犖迦 犖犖園犖犖朽犖朽硯犖園犖犖ム犖迦牽犖犢犖迦犖迦 (KPI) 犖犖迦牽犖犢犖 Internal Audit 犖犖迦牽犖犢犖 Management Review QMR/DCC 犖犖迦牽犖犖о犖犖伍検犢犖犖犖犖迦牽 犖犖迦牽犖犖犖伍検犖園犖 , 犖犖迦牽 犖ム犖犖萎犖犖朽権犖 犖犖迦牽犖犖о犖犖伍検犖犖迦牽犢犖犖犖犢犖迦権 犖犖迦牽犢犖 犢犢犖犢犖犖犖犖迦牽 犖犖迦牽犖犖о犖犖伍検犢犖犖犖犖迦牽犢犖犢犖 犖犖迦牽犖犖о犖犖伍検犢犖犖犖犖迦牽 犖犖迦権犖犖犖 犖犖迦牽犖犖о犖犖伍検犖犖園犖犖謹犖犖伍犖犖迦
- 38. 犖犢 犖迦権犖犖伍犖犖 犖犖迦牽犖犖園犖犖÷険犖犖犖犖犖園犖犖迦 犖犖迦牽犖犖犖÷犖巌犖犖 犖犖迦牽 OJT 犖犖迦牽犖о顕犖犢犖犖犖犖犖犖 犖犖犖萎犢犖迦犖 犖犖迦牽犖犖園犖犖犖犖 犖犖迦牽犖犖犖萎犖÷鹸犖犖犖ム犖迦牽 犖犖犖犖 犖犖迦牽犖ム犖犖犖萎硯犖園犖巌賢犖犖犖 犖犢 犖迦権犖犖園犖犖劇賢 犖犖迦牽犖犖犖 P/R 犖犖迦牽犖犖犖 P/O 犖犖迦牽犖犖園犢犖ム厳犖犖犖犖項犖犖迦権 犖犖迦牽犖犖犖萎犖÷鹸犖犖犖項犖犖迦権 犖犖迦牽犖犖園犢犖ム厳犖犖犢犖ム鍵犖犖迦牽 犖犖犖萎犖÷鹸犖犖犖項犖犢犖犖÷賢犖 犢犖犖犖犢犖犖迦牽犖犖犖萎犖÷鹸犖 犖犖園犖犖犖犖犖迦牽犖犖犖о犖犖犖萎犖÷鹸犖
- 39. QA , QC 犖犖迦牽犖犖犖о犖犖園犖о険犖犖犖伍犖巌犖犢犖迦犢 犢犖犖犖犖巌犖犖迦牽犖犖伍犖÷犖犖о 犖犖迦牽犖犖園犢犖犢犖犢犖 Certificate 犖犖迦牽犖犖犖о犖犖犖犖犖萎見犖о犖迦犖犖迦牽犖犖ム鹸犖 犖犖迦牽犖犖犖о犖犖犖犖犖迦犖犢犖迦犖犢犖犖犖項 犖犖迦牽犖犖園犖犖迦牽犖犖園犖犖巌犖犖迦 NC Maintenance List 犢犖犖犖劇賢犖犖犖園犖 犢犖犖 PM 犖犖犖萎硯犖園犖巌犖迦牽 PM (Check list) 犖犖迦牽犖犖犖犢犖犖朽権犖犢犖犖犖劇賢犖犖÷厳犖 犖犖迦牽犖о顕犖犢犖犖犖犖迦牽犖犖犖犢犖犖朽権犖 犖犖項犖ム犖迦牽犖犖犖犢犖犖朽権犖 犖犖迦牽犖犖巌犖犢犖迦権犖犖犖迦犖萎犖迦牽犖犖犖 犢犖犖朽権犖 犖犖園犖犖犖犖犖迦牽犖犖犖о犖犖犖萎犖÷鹸犖
- 40. Production 犖犖園検犖犖迦県犖犢犖犖о顕犖÷犖 犢犖迦犖 犖犖犖園犖犖迦 犖о鹸犖犖朽犖迦牽犖犢犖迦犖迦 犖犖迦牽犖犖犖о犖犖犖犖犖迦犖犖迦検 犢犖犖犢犖ム鍵犖÷顕犖犖犖犖迦 犖犖迦牽犖犖園犢犖犢犖 犖犖迦牽犖犖巌犖犢犖迦権犖犖朽犢犖犖犖犖迦犖 犖犖迦牽犖犖犖犖犖ム険犖 犖犖迦牽犢犖∇犢犖∇鍵犖犖巌犖 犢犖迦犖/犢犖÷犖犖 Store 犖犖迦牽犖犖犖о犖犖園犖о険犖犖犖伍犖巌 犖犖迦牽犖犖園犢犖犢犖犖о険犖犖犖伍犖巌 犖犖迦牽犢犖犖巌犖犢犖迦権犖о険犖犖犖伍犖巌 犖犖迦牽 Update Stock 犖犖迦牽犖犖犖犖÷牽犖園犖犖迦硯犖園犖伍犖巌犖犖劇犢 犖犖迦牽犖犖項犖ム硯犖園犖犖伍犖巌 犢犖ム鍵 犖犖伍犖犖犖犢 犖犖犖犖ム弦犖犖 犢犖 犖犖園犖犖犖犖犖迦牽犖犖犖о犖犖犖萎犖÷鹸犖
- 42. end of presentation THANK YOU