EatherWay
- 1. Increase your hospital productivity EatherWay TM Lower Operating Costs Boost Patient Satisfaction E-enabling Life Instant return on investment EatherWay Patient Flow Management System The all-in-one appointment management solution to ensure a waiting- free hospital environment. Ever thought of a receptionist who Since its inception, AlignMinds invests signi cant time and resources in understanding the needs of healthcare practiotioners and organizations. We have Automatically attends thousands of developed EatherWay Patient Flow Management appointment phone calls per day/month. System as an answer to the enduring curse in our hospitals and clinics, the long agonizing waits to see the doctor. Works 24/7. Handles multiple concurrent calls at the same time. How it works Capable of speaking multiple languages. EatherWay provides three means for the patient to book appointments. Telephone, SMS or Internet. Automatically reminds patients about upcoming appointments. Using the interactive voice response (IVR), technology your existing hospital phones can be con gured to act as automated telephone answering machines, Reports the open and booked which will give instructions to the patients, book appointments appointments for them and provide them with token numbers. This eliminates completely the need for any Requires no monthly salary & bene ts. human involvement in the appointment booking process at the hospital side. Has human voice with a personal touch. In addition to this, if the hospital chooses, the patients can also book appointments sending a simple SMS message or through the hospital web page.
- 2. EatherWay PFMS is a ordable, exible, scalable and very easy to implement. Modules EatherWay PFMS consists of 1 IVR phone based scheduling for your patients 2 Online web based scheduling for your patients 3 SMS scheduling for your patients 4 Web based administrative interface to schedule, con gure working hours, view appointments and manage users 5 Appointment Booking Kiosk for walk-in patients IVR phone based scheduling Module Web Based Scheduling Module Our phone-based IVR provides very simple Our online interface for appointment scheduling step-by-step instructions for scheduling is easy to use and developed in mind with appointments. It is menu driven and users enter non-computer savvy users. Web appointment numbers using their telephone keypad. IVR scheduling involves three easy steps: appointment scheduling involves 3 easy steps: 1) Select Doctor 1) Search and Select Doctor 2) Select Date 2) Select Date and Time 3) Book Appointment. 3) Book Appointment. Also our phone system is designed by IVR The appointments are made in real time and usability experts and our voice menu is very synchronize with our IVR phone scheduler. simple and easy to understand and is available in di erent languages. SMS based scheduling Module A signi cant number of users are now comfortable using a mobile text message to avail various services. Our SMS based booking module is very simple and straight forward. Users can book appointments by sending a sms message to a designated short code. The format to send message is simple - Dr doctor ID date Dr is the key word, Doctor ID is the ID number of the doctor they want to see and the date is the date on which they need the appointment. They will get a reply SMS having a token number and time in few seconds.
- 3. Administrative Interface Even though it is simple and easy to use the online, SMS and Interactive Voice Response system, there will always - - tive tool from any where, any time using a computer connected to internet. With this administrative tool, you can view, make or cancel appointments, search customers, schedule holidays and closed days, schedule physician working hours and practices, and user management. Self-Service Touch Screen Kiosks at the hospital lobby People are now very familiar operating touch screen monitors at railway stations and ATM kiosks. You can even reduce the involvement of man power at the hospital reception by introducing a touch screen availability and book appointments for themselves. The same web based interface will run on the kiosk which is synchronized with other modules. It is an ideal equipment to ensure information availability to all hospital visitors as well as to enhance the professional image of the hospital environment. EatherWay available as : Enterprise Version for Corporate Hospitals Small Business Version for medium to small clinics SaaS version available at a yearly fee. Enterprise Version for Corporate Hospitals Modules IVR Module with 4 Telephone Lines Web Based Module Administrative Module SMS module (Optional) Hardware Requirements: One dedicated desktop PC ( Cor2duo 2.93/4GB DDR2 RAM/320 HDD/"T.F.T, Linux OS ) Telephony Requirements: Maximum 4 normal telephone (PSTN) lines. This could be the hospital phone numbers currently dedicated for manual appointment booking. Internet Connectivity: Broadband connectivity with a static IP Address.
- 4. EatherWay Small Business version for Clinics Modules IVR Module with 2 Telephone Lines Administrative Module Hardware Requirements: One dedicated desktop PC ( Cor2duo 2.93/4GB DDR2 RAM/320 HDD/"T.F.T, Linux OS ) Telephony Requirements: Maximum 2 normal telephone (PSTN) lines. This could be the hospital phone numbers currently dedicated for manual appointment booking. EatherWay SaaS Version (www.eatherway.com) Modules Web based Module with SMS, IVR and Administrative Interface Hardware Requirements: None Telephony Requirements: None Individual practiotioners only need to subscribe to EatherWay. We will provide an IVR phone number to which patients call and book appointments with you. You can check your appointment list in your mobile phone or pc anytime. However, no hardware equipment is mandatory and you can start using the system immediately after subscription. No installations required. EatherWay Touch Screen Kiosk for Appointment Booking Modules 15 Touch screen with 6mm additional toughened glass for protection CPU - dual core 2.6 GHz / 1 GB RAM / 80 GB HDD Aesthetic & sturdy steal enclosure with operational security. AlignMinds Technologies Pvt. Ltd. Market Road, Thripunithura Cochin, India - 682 301 TM Phone : +91 484 4099 933 E-mail : info@alignminds.com Web : www.alignminds.com