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EB - Professional Resume

Esmeralda Britton, PMP
Esmeralda Britton, PMP

Esmeralda Britton is an experienced IT manager and project manager seeking new opportunities. She has over 20 years of experience managing projects and teams in various industries. She is proficient in Spanish, English, and Portuguese and holds several certifications including PMP, MSP, CSPO, and SMC. Britton has a background in systems engineering and is currently pursuing an MBA to further her business knowledge. She is skilled at implementing new technologies, managing multicultural teams, and delivering projects on time and under budget.

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Page 1 | Esmeralda Britton +506-8844-9879 Esmeralda Britton, PMP Phone: +506-8844-9879 E-mail: esmeralda_britton@hotmail.com Background Summary Manager and leader with extensive experience in different roles among Information Technology. As IT professional I am results oriented person focused to use technology as an enabler to support and meet business objectives and needs. I am a team player and learner who reapplies and teach others always fostering people growth. Have facility to work in a multicultural environment, with excellent communication skills verbal and written (English and Spanish, and I am also fluent in Portuguese). Innovation, project management are two of my passions and use project management and Agile Scrum best practices in everything I do as applies to deliver what really matters and leave aside non-value added work. During my professional career I have done many different roles, being my focus on IT Management, Program and Project Management but also worked as Capability Leader to help others grow in different areas like Project Management, Leadership, led or actively participated in initiatives to support women in their IT careers and other groups as well. I also had the responsibility to establish a startup web development company, where I was hired as Information Officer, and was accountable to hire all the personnel, technical and administraive, help selecting the facilities to settle the office, purchase the hardware and equipment needed to get started, while the Leadership Team arrived from Singapore and other countries. Currently taken MBA postgrad with the purpose to enhance my business knowledge and combine it with IT to better excel in my responsibilities. Work Experience Procter & Gamble Consumer Goods worldwide leader Systems Manager Information Technology Solutions ITS . Since April 2006 Santa Ana, Costa Rica I have led different initiatives with global or regional impact, managing resources in extended matrix organizations located in many countries around the world. This imply working with people of different countries, languages and cultures including internal as well as outsourced ones. To summarize will give few examples of work done using context of situation, actions and results obtained. Context: Needed to increase adoption usage for supplier solutions to increase plant resources productivity and reduce manual touches in LA for vendors providing Raw & Pack Materials. Actions: Implemented a strategy in the bigger LA countries (80/20 approach) to better understand the benefit of using such tools versus manual work. Also 80/20 to work with top vendors first. Results: in 4 months increased adoption from 5% to 60% having top vendors using the electronic solution and smaller vendors using web application, reducing manual touches by 40%, increasing productivity savings. Context: In the field of SAP Continuous improvements there was a need to restructure the way changes were been managed as they were taking 5-6 months and very expensive approach. Actions: Started with an approach to complete changes in waves of 3.5 months ~15 weeks by bundling a number of requests per wave. Results: First year completed 3 waves with 36 changes delivered in that fiscal year versus 12-14 previously
Page 2 | Esmeralda Britton +506-8844-9879 Second year restructured to have overlapping waves to deliver changes every month. Results increased efficiency by ~85% and reduced urgent changes by 80%. Third year implemented Agile methodology. Results reduced time by 65% from 15 to 5 weeks. Urgent requests were down to 0, cost of team was reduced to 60% of previous year delivering similar results. Context: Innovation. Customer satisfaction and adoption of IT solutions is a challenge and as per industry studies which also matched internally, 60% of SAP customized work is never used by users and also many of the requirements dont meet expectations or needs (this is not what I wanted type of comment) and worst needs evolve and they are more expensive to handle as SPLC progresses or even more if they are in production. Actions: Found an industry tool and run a Proof of Concept PoC, which allow IT people (together with User Experience folks) visualize and simulate how the end solution would look like without developing a single line of code, where users can use and test during discovery or blueprinting phases. Results: Adoption was higher from day one, showed significant increase in customer satisfaction (4.6 out of 5 as per survey results) as they got were they were expecting, reduced and eliminated rework up to 60% (changes or new requirements pop up during testing phases) and reducing Project Lifecycle (PLC) time and cost by 20%. Minister (Secretary) of Womens Affairs May 2002- June 2004 Costa Rica Government Council Was entitled to hold the position of Minister of Womens Affairs for Costa Rica Government reporting directly to the President of the Country and part of the Government Council, managing an organization of 120 employees and promoting policies and laws to enable women to access rights in equal opportunities as men. Enabled and promoted law projects sent to the Congress to create laws that would reinforce gender equity in the different areas, such as health, education and political access for women. Implemented polices within most of the government institutions to promote gender equity within institutions but more on the service they provided to community to be gender inclusive Promoted the creation and sustainability of Womens Office at the Major local governments 55 out of 81 were created within the 2 years I was in that position IT Manager in other companies As IT manager in other companies I developed different roles and actions summarized some of them as follows Was hired as top IT Leader to established a new web development company back in 2000, had to hire every employee (administrative and IT) and also support the process to get office, layout, equipment, software, etc. Have worked in other companies to manage the IT Support Center, manage local resources and implement company standard software like Oracle Financials. Also with my leadership implemented a Point of Sales system that later was used as regional model (for LA) to connect all the different retail stores to head- quarters systems to obtain sales information, update inventory, etc. on a daily basis versus previous approach managing everything manual and getting reports only on a monthly basis which enabled more accurate and faster decision making. OTHER EXPERIENCE & COMPANIES System Analyst National TV company August 1992 - 1995 Corporaci坦n Costarricense de TV Canal 6 (now REPRETEL) Project Manager & System Analyst August 1989 - 1991 JAPDEVA Port Administration - government Institution Project Manager and Technical Support March 1987-1990 UNISYS Worldwide IT Service & Solutions company System Analyst / Programmer July 1985 - 1987 Banco Central de Costa Rica ABC - Bank Programmer & System Analyst March 1983 - 1985 Registro Nacional Government institution Education EEN Escuela Europea De Negocios MBA International (2015-2016) UACA: Bachelor Systems Engineer Universidad Nacional Diploma Computer Science
Page 3 | Esmeralda Britton +506-8844-9879 Greencastle Antrim Middle School Pennsylvania USA - learned English during interchange program Skills Project Management: 20+ years successfully leading significant number of projects at different companies Specific Software: Experience in SAP implementations, Oracle and others. Teaching: Universidad de Costa Rica Computer Science career at Sede Regional Atl叩ntico Different Project Management courses at P&G Different IT courses at different companies I worked I have done trainings in the 3 languages I speak, regardless of the technical topic Languages: Spanish Native English second language Portuguese Fluent Industry Certifications Project Management: PMP Project Manager Professional PMI certification MSP Manage Successful Programs APMG International certification CSPO Certified Scrum Product Owner Scrum Alliance certification SMC Scrum Master Certified VMEdu certification

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EB - Professional Resume

  • 1. Page 1 | Esmeralda Britton +506-8844-9879 Esmeralda Britton, PMP Phone: +506-8844-9879 E-mail: esmeralda_britton@hotmail.com Background Summary Manager and leader with extensive experience in different roles among Information Technology. As IT professional I am results oriented person focused to use technology as an enabler to support and meet business objectives and needs. I am a team player and learner who reapplies and teach others always fostering people growth. Have facility to work in a multicultural environment, with excellent communication skills verbal and written (English and Spanish, and I am also fluent in Portuguese). Innovation, project management are two of my passions and use project management and Agile Scrum best practices in everything I do as applies to deliver what really matters and leave aside non-value added work. During my professional career I have done many different roles, being my focus on IT Management, Program and Project Management but also worked as Capability Leader to help others grow in different areas like Project Management, Leadership, led or actively participated in initiatives to support women in their IT careers and other groups as well. I also had the responsibility to establish a startup web development company, where I was hired as Information Officer, and was accountable to hire all the personnel, technical and administraive, help selecting the facilities to settle the office, purchase the hardware and equipment needed to get started, while the Leadership Team arrived from Singapore and other countries. Currently taken MBA postgrad with the purpose to enhance my business knowledge and combine it with IT to better excel in my responsibilities. Work Experience Procter & Gamble Consumer Goods worldwide leader Systems Manager Information Technology Solutions ITS . Since April 2006 Santa Ana, Costa Rica I have led different initiatives with global or regional impact, managing resources in extended matrix organizations located in many countries around the world. This imply working with people of different countries, languages and cultures including internal as well as outsourced ones. To summarize will give few examples of work done using context of situation, actions and results obtained. Context: Needed to increase adoption usage for supplier solutions to increase plant resources productivity and reduce manual touches in LA for vendors providing Raw & Pack Materials. Actions: Implemented a strategy in the bigger LA countries (80/20 approach) to better understand the benefit of using such tools versus manual work. Also 80/20 to work with top vendors first. Results: in 4 months increased adoption from 5% to 60% having top vendors using the electronic solution and smaller vendors using web application, reducing manual touches by 40%, increasing productivity savings. Context: In the field of SAP Continuous improvements there was a need to restructure the way changes were been managed as they were taking 5-6 months and very expensive approach. Actions: Started with an approach to complete changes in waves of 3.5 months ~15 weeks by bundling a number of requests per wave. Results: First year completed 3 waves with 36 changes delivered in that fiscal year versus 12-14 previously
  • 2. Page 2 | Esmeralda Britton +506-8844-9879 Second year restructured to have overlapping waves to deliver changes every month. Results increased efficiency by ~85% and reduced urgent changes by 80%. Third year implemented Agile methodology. Results reduced time by 65% from 15 to 5 weeks. Urgent requests were down to 0, cost of team was reduced to 60% of previous year delivering similar results. Context: Innovation. Customer satisfaction and adoption of IT solutions is a challenge and as per industry studies which also matched internally, 60% of SAP customized work is never used by users and also many of the requirements dont meet expectations or needs (this is not what I wanted type of comment) and worst needs evolve and they are more expensive to handle as SPLC progresses or even more if they are in production. Actions: Found an industry tool and run a Proof of Concept PoC, which allow IT people (together with User Experience folks) visualize and simulate how the end solution would look like without developing a single line of code, where users can use and test during discovery or blueprinting phases. Results: Adoption was higher from day one, showed significant increase in customer satisfaction (4.6 out of 5 as per survey results) as they got were they were expecting, reduced and eliminated rework up to 60% (changes or new requirements pop up during testing phases) and reducing Project Lifecycle (PLC) time and cost by 20%. Minister (Secretary) of Womens Affairs May 2002- June 2004 Costa Rica Government Council Was entitled to hold the position of Minister of Womens Affairs for Costa Rica Government reporting directly to the President of the Country and part of the Government Council, managing an organization of 120 employees and promoting policies and laws to enable women to access rights in equal opportunities as men. Enabled and promoted law projects sent to the Congress to create laws that would reinforce gender equity in the different areas, such as health, education and political access for women. Implemented polices within most of the government institutions to promote gender equity within institutions but more on the service they provided to community to be gender inclusive Promoted the creation and sustainability of Womens Office at the Major local governments 55 out of 81 were created within the 2 years I was in that position IT Manager in other companies As IT manager in other companies I developed different roles and actions summarized some of them as follows Was hired as top IT Leader to established a new web development company back in 2000, had to hire every employee (administrative and IT) and also support the process to get office, layout, equipment, software, etc. Have worked in other companies to manage the IT Support Center, manage local resources and implement company standard software like Oracle Financials. Also with my leadership implemented a Point of Sales system that later was used as regional model (for LA) to connect all the different retail stores to head- quarters systems to obtain sales information, update inventory, etc. on a daily basis versus previous approach managing everything manual and getting reports only on a monthly basis which enabled more accurate and faster decision making. OTHER EXPERIENCE & COMPANIES System Analyst National TV company August 1992 - 1995 Corporaci坦n Costarricense de TV Canal 6 (now REPRETEL) Project Manager & System Analyst August 1989 - 1991 JAPDEVA Port Administration - government Institution Project Manager and Technical Support March 1987-1990 UNISYS Worldwide IT Service & Solutions company System Analyst / Programmer July 1985 - 1987 Banco Central de Costa Rica ABC - Bank Programmer & System Analyst March 1983 - 1985 Registro Nacional Government institution Education EEN Escuela Europea De Negocios MBA International (2015-2016) UACA: Bachelor Systems Engineer Universidad Nacional Diploma Computer Science
  • 3. Page 3 | Esmeralda Britton +506-8844-9879 Greencastle Antrim Middle School Pennsylvania USA - learned English during interchange program Skills Project Management: 20+ years successfully leading significant number of projects at different companies Specific Software: Experience in SAP implementations, Oracle and others. Teaching: Universidad de Costa Rica Computer Science career at Sede Regional Atl叩ntico Different Project Management courses at P&G Different IT courses at different companies I worked I have done trainings in the 3 languages I speak, regardless of the technical topic Languages: Spanish Native English second language Portuguese Fluent Industry Certifications Project Management: PMP Project Manager Professional PMI certification MSP Manage Successful Programs APMG International certification CSPO Certified Scrum Product Owner Scrum Alliance certification SMC Scrum Master Certified VMEdu certification