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EENA 2021: Natural hazards – challenges, technologies and response (2/4)

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EENA (European Emergency Number Association)
EENA (European Emergency Number Association)

Federico Brizio, Firefighter, Genoa Fire Brigade Control Room, Italy - Emergency management of flooding in Genoa

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Genoa Fire Brigade Control Room Emergency management of flooding in Genoa RIGA (LATVIA) October 7, 2021 Author: Federico Brizio Fire Fighter - Italy
CLIMATE TERRITORY URBAN FEATURES SEA LEVEL FOCUS ON FLASH FLOODS
Operations carried out by Firefighters Rescue Water damages Cladding problems Unsafe structures Generic problems Assessments Rescue Water damages Cladding problems Unsafe structures Generic problems Assessments
PROVINCIAL CONTROL ROOM (Incident Command System)
* e.g.: Sea Storm, 2018: 2000 incoming calls/24h (Source: Stage 1 PSAP Liguria) * PROBLEMS
SOLUTIONS for HIGH FLOWS CALL TAKER ROOM CALL DISPATCHER ROOM Call-taker 1 Call-taker 2 Call-taker 2 Call-taker 2 SO 115 computer management system Call dispatcher 1 Call dispatcher 2 Call dispatcher 3 Senior Operator - Teams in the field - Advanced Command Posts - Call dispatcher 1 Help - Civil Prot. Liaison - FD Regional Direction Liaison (e.g.: RDC) Ordinary emergencies (different radio channel) Back up and delayed calls
Obtain/Send reinforcements teams Minor problems Fake calls Colours alert system (pre-deployment reinforcements) Assessment Team on site and customer care * Crossing check and teamwork with other Organizations SOLUTIONS for BARRIER EFFECTS
BE NICE Chief Alan Brunacini Phoenix FD (Arizona-USA) He reimagined the citizens served by fire departments as customers – customers who need care on their darkest days. He personified fire service customers as “Mrs. Smith,” underscoring the need to take care of her and deliver exemplary customer service at all times. RESPECT COURTESY CARING COMPASSION
CHALLENGES AWARENESS PLANNING TRAINING
EENA 2021: Natural hazards – challenges, technologies and response (2/4)
…thanks for your attention !!! We are the people who have the chance to improve the worst day in someone’s life. Let’s not waste it (EMT Steve Pike-Texas-USA) federico.brizio@gmail.com

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EENA 2021: Natural hazards – challenges, technologies and response (2/4)

  • 1. Genoa Fire Brigade Control Room Emergency management of flooding in Genoa RIGA (LATVIA) October 7, 2021 Author: Federico Brizio Fire Fighter - Italy
  • 3. Operations carried out by Firefighters Rescue Water damages Cladding problems Unsafe structures Generic problems Assessments Rescue Water damages Cladding problems Unsafe structures Generic problems Assessments
  • 5. * e.g.: Sea Storm, 2018: 2000 incoming calls/24h (Source: Stage 1 PSAP Liguria) * PROBLEMS
  • 6. SOLUTIONS for HIGH FLOWS CALL TAKER ROOM CALL DISPATCHER ROOM Call-taker 1 Call-taker 2 Call-taker 2 Call-taker 2 SO 115 computer management system Call dispatcher 1 Call dispatcher 2 Call dispatcher 3 Senior Operator - Teams in the field - Advanced Command Posts - Call dispatcher 1 Help - Civil Prot. Liaison - FD Regional Direction Liaison (e.g.: RDC) Ordinary emergencies (different radio channel) Back up and delayed calls
  • 7. Obtain/Send reinforcements teams Minor problems Fake calls Colours alert system (pre-deployment reinforcements) Assessment Team on site and customer care * Crossing check and teamwork with other Organizations SOLUTIONS for BARRIER EFFECTS
  • 8. BE NICE Chief Alan Brunacini Phoenix FD (Arizona-USA) He reimagined the citizens served by fire departments as customers – customers who need care on their darkest days. He personified fire service customers as “Mrs. Smith,” underscoring the need to take care of her and deliver exemplary customer service at all times. RESPECT COURTESY CARING COMPASSION
  • 11. …thanks for your attention !!! We are the people who have the chance to improve the worst day in someone’s life. Let’s not waste it (EMT Steve Pike-Texas-USA) federico.brizio@gmail.com