Effective communication2
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This document provides information about Sandeep Raturi and his expertise in communication. It discusses Raturi's background and qualifications, including over 20 years of experience in travel sales and association with Toastmasters. The document then covers various aspects of effective communication, including definitions of communication, the importance and elements of communication, barriers to communication, listening skills, and tips for both speaking and nonverbal communication. It concludes by recommending Toastmasters and various apps/websites for improving English skills.
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Effective communication2
- 2. About Myself MBA in Tourism More than 02 Decades of experience in inbound Travel sales Have been interacting with foreigners on a regular basis Over 10 years of association with Toastmasters District Director of District 41 in the year 2018-19 (District Comprises all the clubs in North & East India, Nepal, Bangladesh) Received Leadership Training in India, US, Canada, Malaysia, Colombo Conducted trainings sessions in different parts of India, Nepal and Bangladesh Founder of online coaching institute Learn n Grow where he coaches learners from diverse professional background and different age groups.
- 3. Testimonials After searching for right teacher for a year, I met him and I consider him the right teacher for me. He is very kind , hardworking and open minded teacher. He is very proficient in English and have a lot of modern styles of teachings. I really recommend him if somebody wants to learn English. Sajid Ali, Sofware Engineer, Islamabad, Pakistan Sandeep is a perfect tutor. He's very kind and I'm sure that he'll help you to get proficient in English. Zafer Kiyan, Faculty of Communication, Dept of Jornalism, Ankara University,Turkey Hello Sir just wanted to tell you that I just received my result of Cambridge FCE Exam and I passed with distinction getting 183/190 marks. So In just wanted to thank you as you helped and guided me a lot through the classes which enabled me to achieve score that wouldnt have been able to get without your help. Aditi Bahuguna, Class XII Student, St.Angela Sophie Senior Secondary School, Jaipur
- 5. COMMUNICATION is a series of experiences of
- 6. What is Communication ? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to anothers and arrive intact, complete and coherent.
- 8. Importance of Communication The basis of coordination Helps in effective decision making Increases Managerial Efficiency Ensures organisational and personal growth Develop Relationships Manage Knowledge, Ideas & Creativity Create a Clear Vision and Energize employees Promote Products & Services
- 9. Why We Dont Communicate ? We are Shy. We have fear (Fear of Rejectionfear of getting hurtfear of hurting someonefear of losing someone) Ego (Why Should I?) Arrogance (I know everything) Ignorance (I dont need that) Presumptions or assumptions
- 10. 7 Cs of Communication Clear Concise Complete Correct Consideration Courtesy Concreteness
- 11. Communication Style Passive Communication Aggressive Communication Assertive Communication
- 12. Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Vertical Crosswise/Diagonal Horizontal On the basis of Expression Oral Written Gesture
- 13. Barriers to Communication Semantic Barriers Psychological Barriers Organizational Barriers Personal Barriers
- 14. Barriers to Communication Encoding Barriers (From Sender) Transmitting Barriers (Distractions/Channel/long chain) Decoding Barriers (From Receiver) Responding Barriers (No provision for Feedback)
- 15. Communication Style Passive Communication Aggressive Communication Assertive Communication
- 16. Components of Communication Verbal Messsage Paraverbal Message Non Verbal Message
- 17. How we Communicate ? Speaking(30%) Listening & Observing(45%) Reading (16%) Writing (9%)
- 18. Listening Skills Hearing Vs Listening Passive, Selective, Active Listening Skills Flaws in the Listening process : Selective Attention Selective Perception Selective Retention
- 19. Why We Do Not Listen - 5 Basic Reasons Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360 wpm) Lack of Training
- 20. Examples of Active Listening Techniques Brief verbal affirmations like I see, I know, sure, or I understand. Asking open-ended questions. Asking specific questions to seek clarification. Waiting to disclose your opinion. Disclosing similar experiences to show understanding.
- 21. Steps to Effective Listening skills Donts Dont be preoccupied Avoid advising, diagnosing, criticizing, judgments & reactions Avoid fixing-changing what the speaker says Resists filling every space with your talk Dont ignore the body language Avoid Interruptions
- 22. Steps to Effective Listening skills Donts Focus on Speaker Have Eye Contact Being Open Minded & Non Defensive Ask questions Let your body give reassuring messages Allow Silence Reflect feelings and Empathize
- 23. While you Speak: Do not be in a Hurry Think and Speak, rather than reacting Understand where to Pause Know when to speak and when not to speak Check your tone, volume, voice & accent Ask Questions to clarify, Get to the point Use Examples & Neutral Gender Use KISS (Keep it short & simple) Mind your Body Language Non Verbal
- 24. Key Points in Non Verbal Communication (P)OSTURES & GESTURES How do you use hand gestures? Stance? (E)YE CONTACT Hows your Lighthouse? (O)RIENTATION How do you position yourself? (P)RESENTATION How do you deliver your message? (L)OOKS Are your looks, appearance, dress important? (E) XPRESSION OF EMOTION Are you using facial expressions to express emotion?
- 26. Communication Hacks Immersion Imitate Read Read Aloud Audio Books, Podcast Transfer Passive Vocabulary to Active Vocabulary Use mnemonics for better retention of vocabulary Dont just learn words. Learn Phrases. Think in English. How? JAM Session Record your Videos Find a mentor and use feedback
- 27. Toastmasters - Gain confidence - Deliver prepared and impromptu speeches - Acquire and hone leadership skills - Network with self-motivated learners
- 28. Vocabulary.com App - Flashcards WordUp (Vocabulary) App Grammarly Preply, Cambly, Italki (For personal Tutors) Sdfdsf Sfsd Sdfs asfas Dslkjds;lfjs Some useful apps and websites
- 29. All the Best !