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- 1. Elena-Nicole E. Johns 4458 Spindle Court • Middleburg, Florida 32068 • Office: (904) 366-3011 Cell: (904) 707-3284 • Elena_Johns@csx.com SUMMARY OF QUALIFICATIONS High-performing professional, with over 9 years of experience in the railroad industry, who is accustomed to working in high-profile, confidential situations that are deadline driven, and with a proven history of implementing innovative changes for the purpose of process improvements. PROFESSIONAL EXPERIENCE CSX Transportation, Jacksonville, Florida 2011-Present Staffing Specialist, Talent Administration • Enhanced the existing Employee Referral Program to implement new payout guidelines, developed a marketing campaign to target Success Factors system, as well as discussing CSX’s college partnerships and tuition reimbursement options. • Participated in Talent Advisor functions including, but not limited to, intake sessions, candidate selection, administering phone screens and in-person interviews, as well as providing interview results feedback to candidates. I have performed the Talent Advisor role in positions associated with the CAO, Mechanical, Engineering, and Transportation. • A key member of the One Team, One Process team which has the purpose of aligning process between Management and Union hiring. My specific role has been to represent the Staffing Specialists in regards to suggested changes in process to ensure that the new process does not create conflict with both current guidelines and future strategies. • Working with Learning and Development to identify key learning concepts in the Staffing Specialist Training Manual, which is approximately 70 pages in length, and highlight these more complex concepts in a newly designed e-learning course for all future Specialists who will be new to the role. The purpose of this project is to not only emphasize key points in the training program, but also to take a more action-oriented approach to learning the new role. • For the past 2 years, I have also been a member of the Transitions team. This team is responsible for redesigning the current Onboarding process for new employees, for both Management and Union new hires and transfers. I have written the new communications that will be used in official CSX capacity for this project, and include Hiring Manager Checklists, candidate reporting information, as well as designing the candidate-facing sections of the website. • I am currently in the research phase of adjusting the current format of the Management Trainee Assessment Center from a highly manual process to an automated one. The goal is to develop a web-based system that would allow raters to enter their rating scores electronically and have the scores automatically tallied. This would improve current processes and reduce the risk of human error. Public Relations, TellCSX 2006-2011 • Liaison with internal stakeholders to develop strategies for community outreach and problem-resolution. • Generate TellCSX trending reports for field employees and senior leadership. • Supervised the interviewing and training of new TellCSX representatives. • Respond to constituent and business partner inquiries by telephone or with written communications, such as e-mails or letter correspondence. • Develop and maintain working relationships with CSX officials in several departments including: Pubic Affairs, Community Affairs, Public Safety and Environment, Risk Management, Engineering and Transportation. • Served as the TellCSX Disaster Coordinator in 2009, which included participation in the CSX headquarters disaster drills and the set- up of the TellCSX crisis center in Indianapolis. I have also worked through several critical events that required the TellCSX team to operate as a 24-hour response team for employees. • Serving on a committee to help improve and redesign Property Services’ current processes. Merrill Lynch, Jacksonville, Florida 2005-2006 • Responsible for ensuring benefit plans were allocated correctly for clients and assisted with advising them according to their personal needs. • Responded to client inquiries for account status updates. • Discussed financial planning and investment options with clients to set them up for success with retirement.
- 2. Atlanta Bread Company, Gainesville, Florida 2003-2005 Assistant Manager/Catering Manager • Responsible for supervising and training staff of approximately 30 employees, ensured that store opening and closing procedures were accomplished, and maintained corporate standards for cleanliness and quality. • Responsible for interviewing and selection of qualified candidates, as well as terminations. • Responsible for training of new employees in restaurant procedures and in accordance with state food-handling guidelines. • Catered large events and meetings. Responsible for the planning, ordering and billing of events. Sonny's Real Pit Barbeque, Gainesville, Florida 1998-2003 Assistant Manager/Catering Manager • Promoted company products by assisting in catering events for large crowds and special venues. Responsible for the on-time delivery of products, set-up, clean-up and billing. • Supervised staff of approximately 50 employees. • Enforced employment laws in regards to juvenile employees and work release employees. • Responsible for interviewing and selection of qualified candidates, as well as terminations. • Resolved customer issues efficiently and professionally. • Ensured that all Safe Staff regulations were utilized and followed. EDUCATION Bachelor of Science (BS) Public Relations; University of Florida; Gainesville, Florida 2005 Minor: Business Administration