The document discusses the changing face of the public sector and public service in the 21st century. It outlines some of the challenges facing the public sector over the next 10-20 years, including transitioning to and transforming IT systems to be more flexible and adaptable to changing needs. The speaker believes transformation is possible and encourages a shift in attitudes to embrace change and flexibility.
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Elma Murray
1. The New Face of the Public Sector
Transition and Transformation
Elma Murray
Chief Executive, North Ayrshire Council
2. What is the Public Sector and what
does Public Service mean in the
21st Century?
3. What are we facing over the next
ten/twenty years?
4. Making Change Happen
Transition v Transformation
Step Change