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JMD
29.05.2020
1
a b c d e f g h i j k l m n o p q r s t u v w x y z
JMD
29.05.2020
2
a b c d e f g h i j k l m n o p q r s t u v w x y z
JMD
29.05.2020
3
mail
armour made of metal rings or plates joined together flexibly.
mail
letters and parcels sent by post.
electronic mailemail
Short for electronic mail transmission of
messages over communications networks
I spent the morning reading and answering my mail.
All of our customers will be contacted by mail.
The contract came in yesterday's mail.
Some strange things get sent through the mail.
a b c d e f g h i j k l m n o p q r s t u v w x y z
JMD
29.05.2020
4
 Ayaviva Ltd
 Christelle - hello@ayaviva.com
 Agnes  bbassin@ayaviva.com
 Anais  rnoire@ayaviva.com
 Diya  dramsawmy@ayaviva.com
 Diane  dcansing@ayaviva.com
 Nicolas  ndhootun@ayaviva.com
 Bjorna  bbukhory@ayaviva.com
 Ayaviva Creations Ltd
 Safa  sdhuneea@creations.graphics
 Divya  hello@creations.graphics
 Steeve  slapeuraite@ayaviva.com
Ayaviva Contracting Ltd
 Laetitia  contracting@ayaviva.com
 Ayaviva Housekeepers Ltd
 Florinda  rpsooben@ayaviva.com
 Mariella  thehousekeepers@ayaviva.com
a b c d e f g h i j k l m n o p q r s t u v w x y z
JMD
29.05.2020
5
JMD
29.05.2020
6
Email Etiquette
Signature
JMD
29.05.2020
7
Email Etiquette
Signature
JMD
29.05.2020
8
Email Etiquette
JMD
29.05.2020
9
Email Etiquette
Effective EmailSelecting Your Audience Correctly
 Using Distribution List
To: principal recipient
Cc: secondary recipient whose names are visible to one another and to the principal recipient
Bcc (blind carbon copy) : tertiary recipients whose names are invisible to each other and to both primary
and secondary recipients
It is considered good practice to indicate to the other recipients that a new participant is added to
the list of receivers
(e.g. by writing I sent a copy to Ashvin Buckhory or Ashvin Buckhory, who is reading in copy
JMD
29.05.2020
10
Email Etiquette
Effective Email
Composing your message
 Make the Heading meaningful
 Keep each message Short & Clear
 Start each message by stating its purpose / context
JMD
29.05.2020
11
Email Etiquette
Effective Email
Correspondence_phrases_for_LETTER (v1.0 jmd 09.06.2020
JMD
29.05.2020
12
Email Etiquette
Effective Email
Correspondence_phrases_for_LETTER (v1.0 jmd 09.06.2020
JMD
29.05.2020
13
Email Etiquette
Effective Email
Message Text
 Keep the message focused & readable
 Keep it short
 Brevity & Clarity
 Use paragraphs
 Break into paragraphs; skip lines between
 Avoid fancy typefaces
JMD
29.05.2020
14
Email Etiquette
Effective Email
Few-Common email habits that cause problems
 Changing the topic without changing the subject
 Including multiple subjects
 Misaddressed recipients
 Displaying addresses of recipients who are strangers to each other
 Replying v/s Forwarding
a b c d e f g h i j k l m n o p q r s t u v w x y z
JMD
29.05.2020
1
5
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Email etiquette 1.2 (co hk2.0 jmd 09.06.2020)

  • 2. a b c d e f g h i j k l m n o p q r s t u v w x y z JMD 29.05.2020 2
  • 3. a b c d e f g h i j k l m n o p q r s t u v w x y z JMD 29.05.2020 3 mail armour made of metal rings or plates joined together flexibly. mail letters and parcels sent by post. electronic mailemail Short for electronic mail transmission of messages over communications networks I spent the morning reading and answering my mail. All of our customers will be contacted by mail. The contract came in yesterday's mail. Some strange things get sent through the mail.
  • 4. a b c d e f g h i j k l m n o p q r s t u v w x y z JMD 29.05.2020 4 Ayaviva Ltd Christelle - hello@ayaviva.com Agnes bbassin@ayaviva.com Anais rnoire@ayaviva.com Diya dramsawmy@ayaviva.com Diane dcansing@ayaviva.com Nicolas ndhootun@ayaviva.com Bjorna bbukhory@ayaviva.com Ayaviva Creations Ltd Safa sdhuneea@creations.graphics Divya hello@creations.graphics Steeve slapeuraite@ayaviva.com Ayaviva Contracting Ltd Laetitia contracting@ayaviva.com Ayaviva Housekeepers Ltd Florinda rpsooben@ayaviva.com Mariella thehousekeepers@ayaviva.com
  • 5. a b c d e f g h i j k l m n o p q r s t u v w x y z JMD 29.05.2020 5
  • 9. JMD 29.05.2020 9 Email Etiquette Effective EmailSelecting Your Audience Correctly Using Distribution List To: principal recipient Cc: secondary recipient whose names are visible to one another and to the principal recipient Bcc (blind carbon copy) : tertiary recipients whose names are invisible to each other and to both primary and secondary recipients It is considered good practice to indicate to the other recipients that a new participant is added to the list of receivers (e.g. by writing I sent a copy to Ashvin Buckhory or Ashvin Buckhory, who is reading in copy
  • 10. JMD 29.05.2020 10 Email Etiquette Effective Email Composing your message Make the Heading meaningful Keep each message Short & Clear Start each message by stating its purpose / context
  • 13. JMD 29.05.2020 13 Email Etiquette Effective Email Message Text Keep the message focused & readable Keep it short Brevity & Clarity Use paragraphs Break into paragraphs; skip lines between Avoid fancy typefaces
  • 14. JMD 29.05.2020 14 Email Etiquette Effective Email Few-Common email habits that cause problems Changing the topic without changing the subject Including multiple subjects Misaddressed recipients Displaying addresses of recipients who are strangers to each other Replying v/s Forwarding
  • 15. a b c d e f g h i j k l m n o p q r s t u v w x y z JMD 29.05.2020 1 5