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Email etiquette[1] (1)

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Gautham Kulkarni
Gautham Kulkarni

This document discusses etiquette and best practices for communicating effectively via email, which is referred to as netiquette. Some key guidelines include being conscious of tone and audience, using proper grammar and brevity, thinking carefully about subject lines and attachments, and avoiding negative, rude, or inappropriate content. Proper netiquette helps ensure emails are professional, clear and respectful.

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(Netiquette)
? We expect other drivers to observe the rules of the road. ? The same is true as we travel through cyberspace. ? Netiquette - network etiquette or Internet etiquette
? We interact more and more with the written word all the time ? Without immediate feedback from the reader, it¡¯s easy to be misunderstood ? Email is still a formal correspondence
? Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it ? Respond to emails within the same time span you would a phone call ? Use a professional font, not decorative ? Be cautious about sending personal information
? Should be meaningful ? Should give your reader an idea of the content of the email ? Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message ? For example: Confidential: Sale numbers for October ? When changing the subject, start a new message
? Respond in the same time frame you would respond with a phone call ? Be conscious of responding to the sender or Reply to all ? Do not overuse Reply to all ? Be conscious of your recipient ? Don¡¯t expect an immediate response
? Write in a positive tone ? When I complete the assignment versus If I complete the assignment ? Avoid using negative words ? Words that begin with ¡°un, non, or ex¡± or end with ¡°less¡± ? Use smiles ?, winks ;-) and other graphical symbols only when appropriate ? Use contractions to add a friendly tone ? Use please and thank you
? Check your grammar and spelling ? Use proper structure and layout ? Be efficient ? Emails that get to the point are much more effective ? Address all the questions or concerns to avoid delays ? Read the email before you send it ? Plz Don¡¯t Abbrvt. ? Try to keep the email brief (one screen length)
? Use sarcasm or rude jokes ? Respond if you are upset. Take some time to cool off and consider appropriate response. ? Attach unnecessary files ? Use CAPITALS ? Leave out the message thread ? Use long sentences ? Leave irrelevant information
? When you are sending attachments, include in the email the filename, and what it contains ? Attached: ¡°Project3Proposal.doc¡± with my proposal. ? Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility ? Attachments often carry viruses
? Identify yourself ? Keep it short ? Ensure a quote or tagline is appropriate for everyone to see
? What does your email address say about you? ? Should be appropriate to the audience ? Consider a second address for professional use ? Consider your first initial and last name
? Don¡¯t reply to spam ? Replying confirms that the address is ¡®live¡¯

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Email etiquette[1] (1)

  • 2. ? We expect other drivers to observe the rules of the road. ? The same is true as we travel through cyberspace. ? Netiquette - network etiquette or Internet etiquette
  • 3. ? We interact more and more with the written word all the time ? Without immediate feedback from the reader, it¡¯s easy to be misunderstood ? Email is still a formal correspondence
  • 4. ? Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it ? Respond to emails within the same time span you would a phone call ? Use a professional font, not decorative ? Be cautious about sending personal information
  • 5. ? Should be meaningful ? Should give your reader an idea of the content of the email ? Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message ? For example: Confidential: Sale numbers for October ? When changing the subject, start a new message
  • 6. ? Respond in the same time frame you would respond with a phone call ? Be conscious of responding to the sender or Reply to all ? Do not overuse Reply to all ? Be conscious of your recipient ? Don¡¯t expect an immediate response
  • 7. ? Write in a positive tone ? When I complete the assignment versus If I complete the assignment ? Avoid using negative words ? Words that begin with ¡°un, non, or ex¡± or end with ¡°less¡± ? Use smiles ?, winks ;-) and other graphical symbols only when appropriate ? Use contractions to add a friendly tone ? Use please and thank you
  • 8. ? Check your grammar and spelling ? Use proper structure and layout ? Be efficient ? Emails that get to the point are much more effective ? Address all the questions or concerns to avoid delays ? Read the email before you send it ? Plz Don¡¯t Abbrvt. ? Try to keep the email brief (one screen length)
  • 9. ? Use sarcasm or rude jokes ? Respond if you are upset. Take some time to cool off and consider appropriate response. ? Attach unnecessary files ? Use CAPITALS ? Leave out the message thread ? Use long sentences ? Leave irrelevant information
  • 10. ? When you are sending attachments, include in the email the filename, and what it contains ? Attached: ¡°Project3Proposal.doc¡± with my proposal. ? Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility ? Attachments often carry viruses
  • 11. ? Identify yourself ? Keep it short ? Ensure a quote or tagline is appropriate for everyone to see
  • 12. ? What does your email address say about you? ? Should be appropriate to the audience ? Consider a second address for professional use ? Consider your first initial and last name
  • 13. ? Don¡¯t reply to spam ? Replying confirms that the address is ¡®live¡¯