The document provides email hints and tips for improving email protocol, structure, and security. It suggests keeping subject lines and content clear and concise, using bullet points and short sentences when emails are complex. Tips include moving emails to calendars, customizing search folders, using colors to organize, and creating quick parts and rules to automate responses. It stresses the importance of email security as more users go online.
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8. General Protocol
The Subject is really important
Think of it as your dress code for the day
Greet recipient
Structure the content clearly:
Info top down:
Content
Action
Closure
9. Think 5
If the message is complicated or there is a
lot that has to be said, think about
simplifying it like this:
5 bullet points
5 words
5 sentences
10. Email to Task/Calendar
You can move an email directly to your
Outlook calendar
Left-click and drag to embed it in the event
Right-click and drag to create an event
with the email as an attachment
(do this if you may want to forward the email later)
11. Subject Editing
View > Current View > Customise
Current View > Other Settings > Allow in-
cell editing
Change Subject
Follow the link below for Microsoft
explanations of how to make this and
subsequent Outlook modifications
12. Search Folders
Move Unread Emails up into your
Favourite Folders
Use this to check new emails in all your
directories simultaneously
Use Customised Searches for more
specific searching
13. Using Colours
Tools > Organise > Using Colours
Useful for organising and prioritising
emails, appointments and tasks
14. DidTheyReply?
Create a DTR directory
Create a DTR rule
For those who are not very good at
replying to your communications (or to
keep track of emails you need to follow
up),
Include dtr at the bottom of your emails
Check the your dtr directory regularly
15. Quick Parts
Create Quick Parts for any phrases you
use regularly
They are quick and simple once you get
into the habit
16. Security
One billion new users are projected to
go online in the next 5 years
If only 1% are dishonest, that amounts
to 10 million hackers!
Security will, therefore, continue to
become more and more of an issue.
17. Email Attachments
Never email Word and Excel documents
as attachments
Document metadata (information buried
within the heading) shows all amendments
Use pdf
18. Signature/Autoresponse
Use only dialable telephone numbers
Use +44 845 345 0898
or 0845 345 0898
Since these can be dialled directly from a
smartphone.
Never +44 (0)845 345 0898.
Never include email or web addresses in
autoresponse
19. Osmond Group Limited
21 Johnson Road, Ferndown Industrial Estate,
Wimborne B21 7SE, UK
Tel: +44 1202 850553 Fax: +44 1202 850560
Email: info@ergonomics.co.uk
Web Portal: www.osmondgroup.co.uk