際際滷

際際滷Share a Scribd company logo

Embracing Diversity

Download as PPT, PDF
Paul Gallant
Paul Gallant

The document discusses embracing diversity in health care. It provides an overview of a workshop on engaging stakeholders in health, including a participation exercise and brief history of diversity-related legislation in Canada. It discusses why diversity is important now due to demographic changes and pressures from patients and staff. Diversity is defined broadly, and strategies for organizations to embrace diversity are outlined, such as developing trust, listening, establishing partnerships, challenging assumptions, and advocating for diverse clients and staff.

1 of 9
Download to read offline
Embracing Diversity These slides represent selected excerpts from workshops , presentations, & teachings Paul W. Gallant, CHE, Phd(c), MHK, BRec(TR) Vancouver, BC Canada www.GallantHealthWorks.com "Engaging Stakeholders in Health"
Overview Participation exercise Brief (recent) history lesson Dimensions of diversity Assumptions & disproving stereotypes Examples of diversity progress Diversity strategies www.GallantHealthWorks.com "Engaging Stakeholders in Health"
For discussion People who are new to Canada should be encouraged to... A speak their own languages & practice their own customs B learn English (or French) & our Canadian way of life. www.GallantHealthWorks.com "Engaging Stakeholders in Health"
History & Diversity Canadian Charter of Rights and Freedoms Canadian Multicultural Policy (1971) Canadian Multiculturalism Act, Bill C-93 (1988) BC Charter of Human Rights BC Multiculturalism Act (1993) Canadian hate crimes legislation - Bill C41 Definition of the family (1997) Newest: ____________________ www.GallantHealthWorks.com "Engaging Stakeholders in Health"
Why Diversity Now? Demographic changes in patient population & labour pool: immigration, ageing, women, others Pressure: patient & staff expectations are rising Social Justice: members of diverse groups under-represented in workforce due to historical factors related to social values & employment practices www.GallantHealthWorks.com "Engaging Stakeholders in Health"
DIVERSITY may include: RACE ETHNICITY CLASS GENDER RELIGION SEXUAL ORIENTATION AGE ABILITY LIFESTYLE + OTHERS... www.GallantHealthWorks.com "Engaging Stakeholders in Health"
What We Notice About Others The nine most important things noticed: skin color gender age appearance facial expressions eye contact movement personal space touch (Janet Elsea, The 4 Minute Sell) www.GallantHealthWorks.com "Engaging Stakeholders in Health"
Strategies Remain client-driven/patient focused Develop trust & collaboration with those you serve Listen ( think about process & relationships--not only results) Establish effective community partnerships Challenge your values, stereotypes & ways of thinking Flexible, responsive, & sensitive staff and institutions Help consumers navigate through the system/agency utilize interpreters - minimize language & communication barriers translate / obtain translated resources Embrace the diversity of those you serve www.GallantHealthWorks.com "Engaging Stakeholders in Health"
More Strategies be cautious of labeling based on previous encounters with clients include references to and examples of diverse works methods of assessment and education must account for varying literacy levels do not tolerate harassment of self or others advocate on behalf of your clients & staff thread diversity throughout the workplace & your day www.GallantHealthWorks.com "Engaging Stakeholders in Health"

More Related Content

Embracing Diversity

  • 1. Embracing Diversity These slides represent selected excerpts from workshops , presentations, & teachings Paul W. Gallant, CHE, Phd(c), MHK, BRec(TR) Vancouver, BC Canada www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 2. Overview Participation exercise Brief (recent) history lesson Dimensions of diversity Assumptions & disproving stereotypes Examples of diversity progress Diversity strategies www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 3. For discussion People who are new to Canada should be encouraged to... A speak their own languages & practice their own customs B learn English (or French) & our Canadian way of life. www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 4. History & Diversity Canadian Charter of Rights and Freedoms Canadian Multicultural Policy (1971) Canadian Multiculturalism Act, Bill C-93 (1988) BC Charter of Human Rights BC Multiculturalism Act (1993) Canadian hate crimes legislation - Bill C41 Definition of the family (1997) Newest: ____________________ www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 5. Why Diversity Now? Demographic changes in patient population & labour pool: immigration, ageing, women, others Pressure: patient & staff expectations are rising Social Justice: members of diverse groups under-represented in workforce due to historical factors related to social values & employment practices www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 6. DIVERSITY may include: RACE ETHNICITY CLASS GENDER RELIGION SEXUAL ORIENTATION AGE ABILITY LIFESTYLE + OTHERS... www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 7. What We Notice About Others The nine most important things noticed: skin color gender age appearance facial expressions eye contact movement personal space touch (Janet Elsea, The 4 Minute Sell) www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 8. Strategies Remain client-driven/patient focused Develop trust & collaboration with those you serve Listen ( think about process & relationships--not only results) Establish effective community partnerships Challenge your values, stereotypes & ways of thinking Flexible, responsive, & sensitive staff and institutions Help consumers navigate through the system/agency utilize interpreters - minimize language & communication barriers translate / obtain translated resources Embrace the diversity of those you serve www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  • 9. More Strategies be cautious of labeling based on previous encounters with clients include references to and examples of diverse works methods of assessment and education must account for varying literacy levels do not tolerate harassment of self or others advocate on behalf of your clients & staff thread diversity throughout the workplace & your day www.GallantHealthWorks.com "Engaging Stakeholders in Health"