Emotional connections - CX Week
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I had the pleasure to share some thought to a great audience at CX Week in Dubai, 2019. Here is the presentation.
Emotional connections - CX Week
- 2. 2 MISSION Setting up some expectations
- 3. MISSION Emotional connections & loyalty Send 10x more! Experience from inside out Cultural shift 3
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- 8. 9
- 13. Good morning Hi, how are you? How was your weekend? 14 Another day in the office
- 14. How was that bday party last weekend? Did you go to that restaurant? How was it? Is your mom well? 15
- 15. Customer Service is the new marketing 16
- 17. #Trust 18
- 18. 1 20 10 1 Happy customer tells others 100 Unhappy customer tells others
- 19. 21 It doesnt matter who, they need to get stuff done! Pain points, frictions. Document them. Listen, listen and listen. No isolate case The how Do you use your own product?
- 20. 22 What is the CX you want to deliver? COMMON PURPOSE
- 21. 23