Emotional intelligence
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This document is a transcript of a lecture on emotional intelligence. The lecturer discusses several tips for improving emotional intelligence, including labeling one's own feelings rather than blaming situations or others, understanding the difference between thoughts and feelings, taking responsibility for one's own feelings instead of blaming others for causing them, using feelings to help make decisions, showing respect and care for other people's feelings, and learning to derive positive value from emotions. The lecturer concludes by advising listeners to empathically listen to others without judging them and to avoid people who invalidate their feelings when possible.
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![LearnEnglish Professionals
EMOTIONAL INTELLIGENCE AUDIOSCRIPT
Listen to an extract from a lecture by a Professor at a Business School.
Optional exercise Listen and decide whether these statements are True or False: (Answers below)
1. Its better to say Im unhappy than this situation is getting on my nerves.
2. Thoughts and feelings are not the same thing and we express them differently.
3. If we feel angry because of somebodys behaviour we should say you are making me angry.
4. We should always think about how other people might feel.
5. Our own feelings should be more important than the feelings of others.
6. It is important to think in a positive way.
7. We should not concern ourselves with making other people feel better.
8. If people dont take you seriously, try talking to them and try to make them understand your feelings.
Now lets take a look at some ways in which we can increase the levels of our own emotional intelligence so that
employers will be fighting over us! [laughter]
The first step is to label our own feelings rather than labelling situations or other people. We should say things
like I feel angry instead of this is a ridiculous situation.
Secondly, it is very important to know the difference between a thought and a feeling. In terms of language we
express thoughts by saying I feel like or I feel as if but for feelings we say I feel and then a feeling word , an
adjective 足happy,
angry, frustrated .
Next 足and
this is a crucial point 足we
should take more responsibility for our feelings. Instead of saying you are
making me jealous we ought to say I feel jealous.
After this we need to learn how to use our feelings to help us make decisions. Ask yourselves How will I feel if I
do this? or How will I feel if I dont?
Another important issue here is respect. We have to respect the feelings of others. We should ask ourselves
questions like How will this person feel if I do this?
And of course it isnt enough to just respect the feelings of others. We have to show others that we care. We do
this through empathy and understanding. And we should accept peoples feelings. They are as just as valid as
our own.
Then we come to energy. We need to turn anger into energy and use it to take action 足productive
action that it.
Finally, after getting used to understanding and analysing our emotions, we should practise getting a positive
value from them. Ask yourselves How do I feel 足and
what could help me feel better? and dont forget those
around you how do you feel? and what would help you feel better?
To sum up I am going to leave you with two pieces of advice.
Dont criticize, advise, control or lecture others. Just listen with empathy and in a non足judgemental
way.
And what about people who invalidate you? Easy 足avoid
them. And when it isnt possible to avoid them
altogether, try to spend less time with them and dont let them get to you.
Follow this advice and I am sure that you will soon increase your EQ level. You will feel happier and more
positive and hopefully this will rub off on those around you.
Answers
1T, 2T, 3F, 4T, 5F, 6T, 7F, 8F www.britishcouncil.org/professionals.htm
息 The British Council, 2007
The United Kingdoms international organisation for educational opportunities and cultural relations. We are registered in England as a charity.](https://image.slidesharecdn.com/emotional-intelligence-140918121117-phpapp01/85/Emotional-intelligence-1-320.jpg)
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This document provides an overview of emotional intelligence. It begins by defining emotional intelligence as the ability to recognize and manage one's own emotions and the emotions of others. It describes the four elements of emotional intelligence as self-awareness, self-management, social awareness, and relationship management. The document then discusses various techniques for improving emotional intelligence, such as practicing self-regulation, self-motivation, empathy, and emotional honesty. It concludes by noting the importance of emotional intelligence in fields like medicine and outlines formulas for increasing happiness and success through developing emotional intelligence.Emotional Intelligence
Emotional IntelligenceDr. Melissa Sassi
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The document, presented by Dr. Melissa Sassi, discusses emotional intelligence (EQ) as a critical skill for personal and professional success, emphasizing its role in self-awareness, self-management, social awareness, and relationship management. It highlights the benefits of developing EQ, including higher salaries, better job performance, and improved relationships. Additionally, the presentation offers practical strategies for enhancing emotional intelligence and managing emotions effectively.Dr.Nayana S eq ppt
Dr.Nayana S eq pptNayana Sivaraj
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1) The document discusses emotional intelligence (EQ), defining it as the ability to recognize and manage one's own emotions and the emotions of others.
2) EQ has four components - self awareness, self management, social awareness, and relationship management. Developing EQ can improve personal and professional success.
3) The document provides tips for improving EQ, such as practicing self regulation of emotions, developing empathy, and using EQ to reduce stress. EQ is an important skill for medical professionals to develop strong patient relationships and manage work stress.6 Ways to Improve Emotional Intelligence According to Science
6 Ways to Improve Emotional Intelligence According to ScienceShanna Sloan
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The document provides six strategies to enhance emotional intelligence (EI) which can improve personal and professional relationships. Key tips include gaining perspective, practicing mindfulness, developing self-awareness, managing emotions, empathizing with others, and building resilience. Investing in emotional intelligence is beneficial for overall success and well-being.How To Reduce Your Inner Anger
How To Reduce Your Inner AngerKelvin Lim
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The document provides strategies for managing and reducing inner anger through self-empathy and perspective change. It emphasizes the importance of recognizing emotional triggers, understanding personal needs, and re-framing thoughts to regain emotional control. Utilizing a coach can enhance the practice of self-empathy, leading to improved emotional well-being.Effective Communication in the Workplace- 4.pdf
Effective Communication in the Workplace- 4.pdfRajaa Ahmed Mahmoud
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The document discusses effective communication in the workplace, focusing on the impact of emotions and common negative feelings such as anger, guilt, fear, jealousy, and apathy. It provides strategies for managing and embracing these emotions through a structured approach known as 'TEARS of HOPE,' which involves teaching, expressing, accepting, re-appraising, and seeking social support. Overall, the workshop aims to enhance emotional intelligence and promote positive interactions in professional settings.Learning To Master Our Emotions
Learning To Master Our EmotionsSatjitkumar
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The article discusses the importance of mastering and controlling our emotions to achieve mental strength and improve decision-making. It offers practical strategies for emotional regulation such as categorizing feelings, reassessing thoughts, and engaging in mood enhancers. Additionally, it contrasts Western psychological approaches with ancient Indian perspectives, emphasizing the withdrawal from materialism for emotional control.Emotional intelligence
Emotional intelligencesuperrin
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The document discusses emotional intelligence, which it defines as the ability to express and control one's own emotions as well as understand and respond to the emotions of others. It describes the four branches of emotional intelligence: perceiving emotions, reasoning with emotions, understanding emotions, and managing emotions. Each branch is then further explained with examples to illustrate how it relates to accurately understanding and regulating emotions.Emotional Intelligence MPDD with respect to Employess Motivation.pptx
Emotional Intelligence MPDD with respect to Employess Motivation.pptxmudassarsabac
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The document discusses emotional intelligence, including its origins in the 1990s based on earlier work by psychologists. It defines emotional intelligence as the ability to identify and understand one's own emotions and those of others to self-motivate and manage relationships. The core skills of emotional intelligence include self-awareness, self-management, social awareness, and relationship management. Developing emotional intelligence can improve team performance, leadership, and decision-making. While IQ is only 20% predictive of life success, emotional intelligence is four times more important.Emotional Intelligence Presentation Draft
Emotional Intelligence Presentation Drafttimothychogan81
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This document discusses developing emotional intelligence through increasing skills like self-awareness, social awareness, self-management, relationship management, and adaptability. It defines emotional intelligence and its components. Examples are provided for how to improve self-awareness by understanding your emotions and triggers. Social awareness skills like empathy, active listening, and assertive communication are also covered. The document also addresses adaptability, resilience, and developing an optimistic outlook through techniques like reframing negative thoughts. Overall, it provides a framework for assessing one's emotional intelligence and creating an action plan to strengthen skills through practice.Ss.whatisemotionali
Ss.whatisemotionaliReddy Katkam
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Emotional intelligence refers to the ability to reason with and manage emotions in four areas: perceiving, using, understanding, and managing emotions. Daniel Goleman defined it as monitoring one's own and other's emotions, discriminating among them, and using this information to guide thinking and actions. People with higher emotional intelligence have a greater ability to manage feelings and deal with others effectively, leading to a happier life. Improving emotional intelligence involves skills like self-awareness, managing emotions, empathy, communication, and conflict resolution. It takes time and patience to develop these skills and improve emotional intelligence.Emotional-Intelligence-and-Communication.pptx
Emotional-Intelligence-and-Communication.pptxtedgau2022
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The document discusses emotional intelligence (EQ), highlighting its importance in communication and relationships. Key components of EQ include self-awareness, self-regulation, empathy, and social skills, all of which contribute to personal growth, improved interpersonal relationships, and professional success. It also provides practical tips for enhancing EQ, such as practicing mindfulness, seeking feedback, and developing active listening skills.Ad
Emotional intelligence
- 1. LearnEnglish Professionals EMOTIONAL INTELLIGENCE AUDIOSCRIPT Listen to an extract from a lecture by a Professor at a Business School. Optional exercise Listen and decide whether these statements are True or False: (Answers below) 1. Its better to say Im unhappy than this situation is getting on my nerves. 2. Thoughts and feelings are not the same thing and we express them differently. 3. If we feel angry because of somebodys behaviour we should say you are making me angry. 4. We should always think about how other people might feel. 5. Our own feelings should be more important than the feelings of others. 6. It is important to think in a positive way. 7. We should not concern ourselves with making other people feel better. 8. If people dont take you seriously, try talking to them and try to make them understand your feelings. Now lets take a look at some ways in which we can increase the levels of our own emotional intelligence so that employers will be fighting over us! [laughter] The first step is to label our own feelings rather than labelling situations or other people. We should say things like I feel angry instead of this is a ridiculous situation. Secondly, it is very important to know the difference between a thought and a feeling. In terms of language we express thoughts by saying I feel like or I feel as if but for feelings we say I feel and then a feeling word , an adjective 足happy, angry, frustrated . Next 足and this is a crucial point 足we should take more responsibility for our feelings. Instead of saying you are making me jealous we ought to say I feel jealous. After this we need to learn how to use our feelings to help us make decisions. Ask yourselves How will I feel if I do this? or How will I feel if I dont? Another important issue here is respect. We have to respect the feelings of others. We should ask ourselves questions like How will this person feel if I do this? And of course it isnt enough to just respect the feelings of others. We have to show others that we care. We do this through empathy and understanding. And we should accept peoples feelings. They are as just as valid as our own. Then we come to energy. We need to turn anger into energy and use it to take action 足productive action that it. Finally, after getting used to understanding and analysing our emotions, we should practise getting a positive value from them. Ask yourselves How do I feel 足and what could help me feel better? and dont forget those around you how do you feel? and what would help you feel better? To sum up I am going to leave you with two pieces of advice. Dont criticize, advise, control or lecture others. Just listen with empathy and in a non足judgemental way. And what about people who invalidate you? Easy 足avoid them. And when it isnt possible to avoid them altogether, try to spend less time with them and dont let them get to you. Follow this advice and I am sure that you will soon increase your EQ level. You will feel happier and more positive and hopefully this will rub off on those around you. Answers 1T, 2T, 3F, 4T, 5F, 6T, 7F, 8F www.britishcouncil.org/professionals.htm 息 The British Council, 2007 The United Kingdoms international organisation for educational opportunities and cultural relations. We are registered in England as a charity.