際際滷

際際滷Share a Scribd company logo

Emotional_Intelligence_Presentation.pptx

Download as PPTX, PDF
K
KavyaGupta70

This document discusses emotional intelligence (EI) and its importance in business communication. It defines EI as the ability to recognize, understand, and manage one's own emotions and the emotions of others in a business context. The document outlines four skills of EI: self-awareness, self-management, social awareness, and relationship management. It explains how developing strong EI competencies can enhance communication, conflict resolution, and leadership. Additionally, the document provides strategies for organizations to develop and sustain EI over the long term through leadership, training initiatives, and reinforcement.

1 of 18
Download to read offline
Emotional Intelligence in business communication
Table of Contents 1. Understanding Emotional Intelligence 2. Applying Emotional Intelligence in Business Communication 3. Developing Emotional Intelligence for Business Success 4. Measuring and Sustaining Emotional Intelligence
Emotional Intelligence (EI) Defined Emotional intelligence (EI) refers to the ability to recognize, understand, and manage one's own emotions and the emotions of others in a business context. EI plays a crucial role in effective communication, conflict resolution, and leadership within organizations.
SWOT Analysis of Emotional Intelligence in Business Communication STRENGT H OPPORTUNIT Y WEAKNE SS THREATS Enhanced communication, conflict resolution, and leadership effectiveness. Requires continuous development and self-reflection to improve EI competencies. Resistance to change and lack of awareness about the significance of EI in business communication. Integration of EI training programs to enhance organizational culture and employee satisfaction.
4 Skills of Emotional Intelligence Self-Awareness Self-Management Social Awareness Relationship Management Emotional Intelligence WHAT I SEE WHAT I DO PERSONAL COMPETEN CE SOCIAL COMPETEN CE
What does EI have to do with business? Self-Management Ability to use awareness of your emotions to stay flexible and positively direct your behavior Managing your emotional reactions to all situations and people Social Awareness Ability to accurately pick up on emotions in other people Understand what is really going on Understanding what other people are thinking and feeling even if you dont feel the same way Self-Awareness Ability to accurately perceive your own emotions Stay aware of your emotions as they happen Keep on top of how you tend to respond to specific situations and people Relationship Management Ability to use awareness of your emotions and emotions of others to manage interactions successfully Ensure clear communication and effective handling of conflict PERSONAL COMPETEN CE SOCIAL COMPETEN CE WHAT I SEE WHAT I DO
EI Starts with Self-Awareness Self-Awareness Ability to accurately perceive your own emotions Stay aware of your emotions as they happen Keep on top of how you tend to respond to specific situations and people The greatest of faults is to be conscious of none Thomas Carlyle
Use Awareness to Self-Manage Self-Management Ability to use awareness of your emotions to stay flexible and positively direct your behavior Managing your emotional reactions to all situations and people The first and best victory is to conquer self Plato
Becoming Socially Aware Social Awareness Ability to accurately pick up on emotions in other people Understand what is really going on Understanding what other people are thinking and feeling even if you dont feel the same way Resolve to be tender with the young, compassionate with the aged, sympathetic with the striving and tolerant with the weak and wrong. Sometime in your life, you will have been all of these. Gautama Buddha
Social Awareness Requires Empathy Empathy is the ability to see the world from anothers point of view and to identify and understand anothers situation, feelings and motives
Use Awareness to Manage Relationships Relationship Management Ability to use awareness of your emotions and emotions of others to manage interactions successfully Ensure clear communication and effective handling of conflict People arent either wicked or noble. Theyre like chef salads with good things and bad things chopped up and mixed together in a vinaigrette of confusion and conflict. Lemony Snicker
Emotional Red Flags & Breakdowns
EI in Team Communication
EI TRAINING AND DEVELOPMENT
What Does EI Do In Business Organization? Trust: People have a sense of safety & assurance to share and go beyond their comfort zones Motivation: People feel energized and committed to doing more than the minimum Change: Employees and institutions are adaptable and innovative Teamwork: People collaborate and communicate to take on challenges Execution: Individuals are both
Leadership Role in Sustaining EI 01 Leading By Example Leaders demonstrating high EI set the tone for empathetic, effective, and inclusive communication within the organization. 02 EI Advocacy Encouraging and promoting the importance of EI in business communication through leadership communication and initiatives. 03 Reinforcement Strategies Implementing reinforcement strategies to sustain and embed EI competencies in the organizational culture.
Long-Term Impact of EI Sustainability
THANKING YOU

More Related Content

Emotional_Intelligence_Presentation.pptx

  • 2. Table of Contents 1. Understanding Emotional Intelligence 2. Applying Emotional Intelligence in Business Communication 3. Developing Emotional Intelligence for Business Success 4. Measuring and Sustaining Emotional Intelligence
  • 3. Emotional Intelligence (EI) Defined Emotional intelligence (EI) refers to the ability to recognize, understand, and manage one's own emotions and the emotions of others in a business context. EI plays a crucial role in effective communication, conflict resolution, and leadership within organizations.
  • 4. SWOT Analysis of Emotional Intelligence in Business Communication STRENGT H OPPORTUNIT Y WEAKNE SS THREATS Enhanced communication, conflict resolution, and leadership effectiveness. Requires continuous development and self-reflection to improve EI competencies. Resistance to change and lack of awareness about the significance of EI in business communication. Integration of EI training programs to enhance organizational culture and employee satisfaction.
  • 5. 4 Skills of Emotional Intelligence Self-Awareness Self-Management Social Awareness Relationship Management Emotional Intelligence WHAT I SEE WHAT I DO PERSONAL COMPETEN CE SOCIAL COMPETEN CE
  • 6. What does EI have to do with business? Self-Management Ability to use awareness of your emotions to stay flexible and positively direct your behavior Managing your emotional reactions to all situations and people Social Awareness Ability to accurately pick up on emotions in other people Understand what is really going on Understanding what other people are thinking and feeling even if you dont feel the same way Self-Awareness Ability to accurately perceive your own emotions Stay aware of your emotions as they happen Keep on top of how you tend to respond to specific situations and people Relationship Management Ability to use awareness of your emotions and emotions of others to manage interactions successfully Ensure clear communication and effective handling of conflict PERSONAL COMPETEN CE SOCIAL COMPETEN CE WHAT I SEE WHAT I DO
  • 7. EI Starts with Self-Awareness Self-Awareness Ability to accurately perceive your own emotions Stay aware of your emotions as they happen Keep on top of how you tend to respond to specific situations and people The greatest of faults is to be conscious of none Thomas Carlyle
  • 8. Use Awareness to Self-Manage Self-Management Ability to use awareness of your emotions to stay flexible and positively direct your behavior Managing your emotional reactions to all situations and people The first and best victory is to conquer self Plato
  • 9. Becoming Socially Aware Social Awareness Ability to accurately pick up on emotions in other people Understand what is really going on Understanding what other people are thinking and feeling even if you dont feel the same way Resolve to be tender with the young, compassionate with the aged, sympathetic with the striving and tolerant with the weak and wrong. Sometime in your life, you will have been all of these. Gautama Buddha
  • 10. Social Awareness Requires Empathy Empathy is the ability to see the world from anothers point of view and to identify and understand anothers situation, feelings and motives
  • 11. Use Awareness to Manage Relationships Relationship Management Ability to use awareness of your emotions and emotions of others to manage interactions successfully Ensure clear communication and effective handling of conflict People arent either wicked or noble. Theyre like chef salads with good things and bad things chopped up and mixed together in a vinaigrette of confusion and conflict. Lemony Snicker
  • 12. Emotional Red Flags & Breakdowns
  • 13. EI in Team Communication
  • 15. What Does EI Do In Business Organization? Trust: People have a sense of safety & assurance to share and go beyond their comfort zones Motivation: People feel energized and committed to doing more than the minimum Change: Employees and institutions are adaptable and innovative Teamwork: People collaborate and communicate to take on challenges Execution: Individuals are both
  • 16. Leadership Role in Sustaining EI 01 Leading By Example Leaders demonstrating high EI set the tone for empathetic, effective, and inclusive communication within the organization. 02 EI Advocacy Encouraging and promoting the importance of EI in business communication through leadership communication and initiatives. 03 Reinforcement Strategies Implementing reinforcement strategies to sustain and embed EI competencies in the organizational culture.
  • 17. Long-Term Impact of EI Sustainability

Editor's Notes

  • #7: Go box by box Importance of empathy Relationship management What is fundamental to any relationship, which low EI could compromise: Trust Do you think low EI in supervisors, managers or others could be correlated to employee concerns? (many of the issues we receive are because of what someone said or did and how it was perceived)