Empathize and define
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A mother is worried about sending her 18-year-old daughter abroad alone for university. She empathizes with her daughter's shyness and inexperience living independently. The mother feels her daughter will struggle adapting to a new country without family support and may have difficulties with practical tasks like cooking, managing finances, and communicating from a distance. However, the parents believe university abroad is best for their daughter's education.
Empathize and define
- 1. Empathize and Define Design Thinking Action Lab, Stanford University Lola Gar鱈n
- 2. Empathy Map Say Think Feel "She is not used to be away from home" "We still have to decide where she will live" My girl is still a girl We will not have enough money She will feel very bad Her motivation to work hard will decrease She will never call us "She is very shy" Maybe she will not adapt "She is a hard-worker, but I am not sure if the change will affect her negatively A loving mother who has never been away from her only daughter who knows the importance of giving her a good education but is really afraid of being apart from her The destination country will be unfriendly "She tends to follow a leader, and now we will not know who her friends are" "She has never cooked before" "She will have to manage a monthly salary for the first time" "She loves to play the piano, and now she will not be able to do it" "Telephone calls cost a lot of money" "She speaks good the language but I am not sure if it will be enough" Someone will make her be less disciplined Her health will get worse because of junk food She would be better at home She will not miss us She will not be successful in her studies
- 3. Problem statement STAKEHOLDER needs a way to NEED because INSIGHT Mother of an 18-year-old about to start the university abroad trust her daughter and to feel more confident both parents have already made the decision and they believe it is the best for their daughter