The student is studying to become a cardiac cath lab specialist while working in a medical practice front office to pay tuition. She finds it difficult to manage work and exam studies, and worries about imposing on colleagues by asking them to cover her shifts. However, she remains hopeful that completing her studies will lead to an independent clinician role with a better wage.
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Empathy
1. Say
I am a student studying to be a cardiac cath lab
specialist. I have studied to be a medical
assistant and work to pay my tuition.
I work in a medical practice in the front office
taking care of scheduling, insurance-work and
data-processing.
I had to learn my current job from scratch as I
was not trained to do it.
It is very hard especially when I have exams.
Do
Finding people to cover for her when she has to go
for classes.
Trying to find time in the day to study.
Think
2. Think
How to manage my time to be able to study and
work.
Is it fair to my colleagues to have to cover for me?
Are they resentful of having to adjust.
I will try my best and hope I get good grades.
Once I am a clinician I will be working independently
and have a better wage scale.
someone else will do the back office work.
Feel
Frustrated about the need to work and study in
order to pay her way.
Not happy about having to ask for help from
colleagues.
Glad that she will have better working conditions
and wages after she finishes her studies.
Hopeful about her future position (better work
status)
3. 5 adjectives to describe student:- Smart. Independent,
hard-working, intelligent and ambitious.
Student(stakeholder) needs a way to find more time
to study and work because she is having a tough time
managing her work and studies.