Empathy map
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A 40-year-old tall man with green eyes working in a large company needs help controlling his anxiety and better organizing his daily tasks because he feels unprepared for his job after college where he did not learn enough. He is insecure but hopeful and determined to fulfill his dream of success at work, though fears hold him back and his gestures, gaze and body movements suggest discomfort. He needs a way to rearrange tasks, control anxiety and have more time to study so he can feel more prepared.
Empathy map
- 1. Problem statement Stakeholder NEEDS A WAY TO (describe person using empathetic language) (needs are VERBS) DO SAY THINK FEEL BECAUSE InsightNeed STAKEHOLDER Insights Design Thinking Action Lab 2013 Afraid of what I learned was enough to get a good job. Hand gestures, gaze distant and movements with the body. Insecure, hopeful, scared and fears but determined to fulfill his dream. He needs something to help you control anxiety and better organize your daily tasks Control anxiety More time to study rearrange tasks Anxiety Control More time study tasks Working in a large company. Because in college I was not prepared for this. I was very thrilled to get my badge. I went to study to learn more than I had learned in college Organization Male, 40 years old, Tall, Strong Green eyes He needs something to help you control anxiety and better organize your daily tasks.