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Empathy map and problem statement

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Diane Banks

The document describes an easy-going school leaver who feels overwhelmed by the large number of potential career options and lacks a clear area of interest. He plans to rely on his exam results to narrow his options and is willing to try higher-paying jobs, even if he is not passionate about them, to find something he enjoys within a few months. Money is the main priority but not enough to stay at a job he dislikes.

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An easy-going school-leaver who enjoys being around people and likes the outdoors. Identify appropriate job options He is overwhelmed by the number of choices and is forced into relying only on his exam mark to limit his options. ¡°There are too many options¡± ¡°We don¡¯t know until we get our mark next year. Then I¡¯ll use that to see what I can do¡± ¡°a job that I¡¯m passionate for, no not necessarily passionate, a job I¡¯m interested in what it is¡± ¡°I¡¯d go for a higher paying job first and try that out. If I really didn¡¯t like it after a few months, I¡¯d get a another job¡± Money is the main priority in choosing a job but it isn¡¯t enough to persevere at a bad job. There is flexibility in making job changes. Has not identified an area of interest or type of job to look at. Options are determined by exam results. Overwhelmed by number of choices. Frustrated about waiting for result before knowing options. Confident that he will find a job and that he will find one he enjoys. Relaxed about what the job will be.

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Empathy map and problem statement

  • 1. An easy-going school-leaver who enjoys being around people and likes the outdoors. Identify appropriate job options He is overwhelmed by the number of choices and is forced into relying only on his exam mark to limit his options. ¡°There are too many options¡± ¡°We don¡¯t know until we get our mark next year. Then I¡¯ll use that to see what I can do¡± ¡°a job that I¡¯m passionate for, no not necessarily passionate, a job I¡¯m interested in what it is¡± ¡°I¡¯d go for a higher paying job first and try that out. If I really didn¡¯t like it after a few months, I¡¯d get a another job¡± Money is the main priority in choosing a job but it isn¡¯t enough to persevere at a bad job. There is flexibility in making job changes. Has not identified an area of interest or type of job to look at. Options are determined by exam results. Overwhelmed by number of choices. Frustrated about waiting for result before knowing options. Confident that he will find a job and that he will find one he enjoys. Relaxed about what the job will be.