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Problem statement
Stakeholder
NEEDS A WAY TO
(describe person using empathetic language) (needs are VERBS)
DO
SAY
THINK
FEEL
BECAUSE
InsightNeed
STAKEHOLDER
Insights
Design Thinking Action Lab 2013
I am not sure there is a job
for me out there.
What if I do pass my
license exam?
I am not sure what to
specialize in.
She sent a lot of resumes. She call
around friends to see if jobs are
available. She study hard on the
exam to come.
She is very worry about the job
situation and the license exam.
She felt anxious about
not getting a job or not able to
obtaining the licensed to do
her job.
A anxious pharmacy intern get advise on where to get a
job
there is not many openings
in the area.
nervous in new job
very worry about job market
license exam could be tough
willing to relocate anywhere
but prefer to stay close to
boyfriend
not sure what the working
environment wil be

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Emphathy assignment

  • 1. Problem statement Stakeholder NEEDS A WAY TO (describe person using empathetic language) (needs are VERBS) DO SAY THINK FEEL BECAUSE InsightNeed STAKEHOLDER Insights Design Thinking Action Lab 2013 I am not sure there is a job for me out there. What if I do pass my license exam? I am not sure what to specialize in. She sent a lot of resumes. She call around friends to see if jobs are available. She study hard on the exam to come. She is very worry about the job situation and the license exam. She felt anxious about not getting a job or not able to obtaining the licensed to do her job. A anxious pharmacy intern get advise on where to get a job there is not many openings in the area. nervous in new job very worry about job market license exam could be tough willing to relocate anywhere but prefer to stay close to boyfriend not sure what the working environment wil be