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Employee Value Proposition

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Tony Wiggins
Tony Wiggins

The document summarizes Tony Wiggins' presentation on employee value propositions given at an employee engagement conference. It discusses how the Queensland Building Services Authority (BSA) used strategies like a values-based culture, learning and development opportunities, rewards and recognition programs, and work-life balance policies to attract, engage, and retain employees. Under the leadership of its visionary General Manager, the BSA transformed its culture and improved business results, gaining national recognition for its HR practices.

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Tonkin Employee Engagement Conference Good Employee Proposition: Attract, Engage and Retain the Best Tony Wiggins Queensland Health 27 November 2012
My Contribution Today discuss the Employee Value Proposition strategies used at the Queensland Building Services Authority (BSA) and possibly your organisation to ensure best long term business results.
Key Points Examine current research about EVP Discuss the BSA case study and the EVP strategies used HR role in driving the EVP bus How the General Manager influenced the BSA way of life and EVP
Employee Value Proposition is Commonly used jargon to describe characteristics and appeal of working for an organisation Mix of characteristics, benefits, and ways of working in an organisation Enables an organisation to stand out as different to drive attraction and commitment Examples - compensation, health benefits, work life balance, career opportunities, location, respect, retirement benefits, leadership, values
Employee Value Proposition
BSA - A Snapshot Established 1992 Queensland government statutory authority Sets QLD home building construction standards Coordinates completion of defective work Provides support, education and advice on homes Funded by builders fees 326 employees (2007) Head office - Brisbane + 7 regional offices Staff - building construction, insurance and legal HR function - head office
The Road to Recovery Restraining Forces Driving Forces < 2001 2001 > Funding problems Visionary General No business direction Manager Inadequately skilled staff Quality and customer Reactive - bad news value framework headlines Strategic and operational No quality and customer plans focus People - greatest asset Externally driven by Balanced board builder associations membership
GM Vision Our goal is to strengthen our position as a people- oriented employer where staff are developed, valued and involved. BSA operates in an environment where our people are our greatest asset, so we are serious about providing a positive, motivating and challenging work environment and creating the talent for the future. Ian Jennings General Manager
Why I work at BSA ... sense of belonging to a family working for a respected organisation the caring attitude of the team everyone is a leader here I love the General Managers vision for 2011 morning teas, room to advance, challenging being able to make a difference its a people workplace
BSA Employment Proposition Values Based Culture Values affect every thought we have, every decision we make and every action we take. I Innovative C Collaborative A Accountable R Respect and trust E Energy and fun
Live it and they will come Reward And Recognition Fun Educational Work Assistance Environment Learning Work/Life Opportunities Balance (Classroom) Learning Opportunities (Outdoors)
BSA Employment Proposition Learning and Development (classroom) Learning Opportunities Silent driver - behavioural change (Classroom) 3 core learning areas Behavioural + attitudinal change Transfer of learning / ROI model Partnerships
BSA Employment Proposition Transferred classroom learning to the outdoors Learning Reinforced BSA values and behaviours Opportunities (Outdoors) Took workers out of their comfort zone What happened, so what, where to from here? Great Keppel Island Mt Coolum Mt Glorious Central Queensland Sunshine Coast Brisbane Forest Park
BSA Employment Proposition Tertiary Financial and leave assistance - professional Educational Assistance qualifications Based on relevancy to BSA and the skills and knowledge to be acquired Career path driven Assisting staff to be part of and contribute to success management or operation of BSA
BSA Employment Proposition Rewards + Recognition Reward And Australia Day Awards - exceptional performance Recognition Business Improvement Council Awards - thinking outside of the square Breakfasts/lunch/dinners - recognise rising stars Letters of appreciation - job well-done Years of service awards - commitment to BSA Newsletters/emails - on-the-job recognition
BSA Employment Proposition Community Sporting Flexible Work Practices Events Work/Life Balance Transition to Retirement Carers Leave Corporate Health Family/Maternity Leave
BSA Employment Proposition Fun Environment Fun Work employees who laugh together stay together Environment serious about having fun at work fun makes difficult situations less stressful our General Manager sets the tone fuzzier benefits - key to our success
Success @ Time National Recognition Human Resource Magazine Awards Best Learning and Development Strategy 2004 + 2005 Best HR Champion (CEO) 2005 Best Change Management Strategy (Finalist) 2005 AHRI QLD HR Award Finalist 2005 Organisational ROI Benefits Linked to performance management competencies Lifelong learning culture Leadership Development Pipeline
Critical Success Factors Small flexible agency - change ready Visionary General Manager - people as assets Board and Executive sponsorship HR business linked to business goals In-house HR expertise
HR as the Navigator Recruitment - Onboarding Leadership and Involve Cultural Fit Culture Everyone Recognition and Interesting and Rewards Fun Workplace Source: BCG Creating People Advantage 2008
Tony Wiggins Team Leader - Special Projects Chief Health Officer, Queensland Health Email: tony_wiggins@health.qld.gov.au

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Employee Value Proposition

  • 1. Tonkin Employee Engagement Conference Good Employee Proposition: Attract, Engage and Retain the Best Tony Wiggins Queensland Health 27 November 2012
  • 2. My Contribution Today discuss the Employee Value Proposition strategies used at the Queensland Building Services Authority (BSA) and possibly your organisation to ensure best long term business results.
  • 3. Key Points Examine current research about EVP Discuss the BSA case study and the EVP strategies used HR role in driving the EVP bus How the General Manager influenced the BSA way of life and EVP
  • 4. Employee Value Proposition is Commonly used jargon to describe characteristics and appeal of working for an organisation Mix of characteristics, benefits, and ways of working in an organisation Enables an organisation to stand out as different to drive attraction and commitment Examples - compensation, health benefits, work life balance, career opportunities, location, respect, retirement benefits, leadership, values
  • 6. BSA - A Snapshot Established 1992 Queensland government statutory authority Sets QLD home building construction standards Coordinates completion of defective work Provides support, education and advice on homes Funded by builders fees 326 employees (2007) Head office - Brisbane + 7 regional offices Staff - building construction, insurance and legal HR function - head office
  • 7. The Road to Recovery Restraining Forces Driving Forces < 2001 2001 > Funding problems Visionary General No business direction Manager Inadequately skilled staff Quality and customer Reactive - bad news value framework headlines Strategic and operational No quality and customer plans focus People - greatest asset Externally driven by Balanced board builder associations membership
  • 8. GM Vision Our goal is to strengthen our position as a people- oriented employer where staff are developed, valued and involved. BSA operates in an environment where our people are our greatest asset, so we are serious about providing a positive, motivating and challenging work environment and creating the talent for the future. Ian Jennings General Manager
  • 9. Why I work at BSA ... sense of belonging to a family working for a respected organisation the caring attitude of the team everyone is a leader here I love the General Managers vision for 2011 morning teas, room to advance, challenging being able to make a difference its a people workplace
  • 10. BSA Employment Proposition Values Based Culture Values affect every thought we have, every decision we make and every action we take. I Innovative C Collaborative A Accountable R Respect and trust E Energy and fun
  • 11. Live it and they will come Reward And Recognition Fun Educational Work Assistance Environment Learning Work/Life Opportunities Balance (Classroom) Learning Opportunities (Outdoors)
  • 12. BSA Employment Proposition Learning and Development (classroom) Learning Opportunities Silent driver - behavioural change (Classroom) 3 core learning areas Behavioural + attitudinal change Transfer of learning / ROI model Partnerships
  • 13. BSA Employment Proposition Transferred classroom learning to the outdoors Learning Reinforced BSA values and behaviours Opportunities (Outdoors) Took workers out of their comfort zone What happened, so what, where to from here? Great Keppel Island Mt Coolum Mt Glorious Central Queensland Sunshine Coast Brisbane Forest Park
  • 14. BSA Employment Proposition Tertiary Financial and leave assistance - professional Educational Assistance qualifications Based on relevancy to BSA and the skills and knowledge to be acquired Career path driven Assisting staff to be part of and contribute to success management or operation of BSA
  • 15. BSA Employment Proposition Rewards + Recognition Reward And Australia Day Awards - exceptional performance Recognition Business Improvement Council Awards - thinking outside of the square Breakfasts/lunch/dinners - recognise rising stars Letters of appreciation - job well-done Years of service awards - commitment to BSA Newsletters/emails - on-the-job recognition
  • 16. BSA Employment Proposition Community Sporting Flexible Work Practices Events Work/Life Balance Transition to Retirement Carers Leave Corporate Health Family/Maternity Leave
  • 17. BSA Employment Proposition Fun Environment Fun Work employees who laugh together stay together Environment serious about having fun at work fun makes difficult situations less stressful our General Manager sets the tone fuzzier benefits - key to our success
  • 18. Success @ Time National Recognition Human Resource Magazine Awards Best Learning and Development Strategy 2004 + 2005 Best HR Champion (CEO) 2005 Best Change Management Strategy (Finalist) 2005 AHRI QLD HR Award Finalist 2005 Organisational ROI Benefits Linked to performance management competencies Lifelong learning culture Leadership Development Pipeline
  • 19. Critical Success Factors Small flexible agency - change ready Visionary General Manager - people as assets Board and Executive sponsorship HR business linked to business goals In-house HR expertise
  • 20. HR as the Navigator Recruitment - Onboarding Leadership and Involve Cultural Fit Culture Everyone Recognition and Interesting and Rewards Fun Workplace Source: BCG Creating People Advantage 2008
  • 21. Tony Wiggins Team Leader - Special Projects Chief Health Officer, Queensland Health Email: tony_wiggins@health.qld.gov.au

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