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EMR: ISSUES AND CHALLENGES
IN THE CLINICAL PRACTICE
IN THE PHILIPPINES
EMRS ARE NO LONGER THAT UNUSUAL
ONLY LARGE MEDICAL
CENTERS USED THEM
BEFORE,
PRIVATE CLINICS AND GROUPS
USE EMRS
TODAY,
BUT THEY'RE STILL
FAR FROM "A GIVEN"
ON THE HIMSS EMR
ADOPTION SCALE,
MOST HOSPITALS
HERE ARE ONLY AT
STAGE 1
The Healthcare Information and Management Systems
Society is a global nonprofit focused on better health
via information & technology.
VERY LOW, AS THE
HIMSS EMR ADOPTION
SCALE GOES UP TO 7
STAGE 1
PHARMA, LAB, AND RADIOLOGY
INFO SYSTEMS INSTALLED
STAGE 2
INTERNAL INTEROPERABILITY FOR INFO
SYSTEMS (FEEDS DATA TO A SINGLE
CLINICAL DATA REPOSITORY, HAS BASIC
SECURITY, ETC.)
STAGE 3
NURSING AND ALLIED HEALTH
DOCUMENTATION; ROLE-BASED
SECURITY
STAGE 4
COMPUTERIZED PRACTITIONER ORDER
ENTRY (CPOE) WITH CLINICAL DECISION
SUPPORT (CDS); NURSING AND ALLIED
HEALTH DOCUMENTATION; BASIC
BUSINESS CONTINUITY
STAGE 5
PHYSICIAN DOCUMENTATION
USING STRUCTURED TEMPLATES;
INTRUSION/DEVICE PROTECTION
STAGE 6
TECHNOLOGY ENABLED MEDICATION,
BLOOD PRODUCTS, AND HUMAN MILK
ADMINISTRATION; RISK REPORTING;
FULL CDS
STAGE 7
COMPLETE EMR, EXTERNAL HIE
(HEALTH INFORMATION
EXCHANGE), ANALYTICS, ETC.
THE SAME IS THE
CASE WITH
PRIVATE PRACTICE
DOCTORS
ADOPTION IS
ALSO LOW
WHY?
WE KNOW WHY
EMRS ARE
PRACTICALLY
PREFERABLE TO
PAPER RECORDS.
PAPER EMR
Accessibility Where You Left It Anytime, anywhere
Processability No Reports/research
Durability No Automatic Backups
Security Cabinet or Door Lock
Encryption, compliance to
international standards etc.
OF THESE BENEFITS
FACILITATES ADOPTION
RISING AWARENESS
OTHER FACILITATORS:
 improving technology
 increasing comfort
with progress
 patient interest, etc.
BUT BARRIERS
REMAIN
PHYSICIAN-PROVIDER
BARRIERS
BARRIER 1
IT'S EXPENSIVE
DOCTOR
IT'S TOO MUCH CHANGE
TOO FAST.
DOCTOR
IT'S NOT NECESSARY.
DOCTOR
IS BOTH CULTURAL
& INTELLECTUAL
THIS BARRIER
Cultural due to
innate
conservatism
Intellectual due to
lack of information/
awareness about
EMRs
THERE'S MORE THAN
1 TYPE OF EMR
MOST DON'T KNOW
EMRS CAN BE
SYSTEM-WISE
ON-PREMISE
(LOCAL SERVER + NETWORK)
HOSPITALS OR
COMMUNITY CLINICS
USUALLY 鴛鰻
It doesnt need internet but youll need to setup an internal network
Youll need a team or contractors to maintain it
Implementing new work鍖ows will entail more costs
It scales as your facility grows
Its crazy expensive to implement
Data is stuck internally, in the location
ON-PREMISE
STANDALONE-BASED
(LOCALLY INSTALLED)
PRIVATE PRACTICE
CLINICS
USUALLY 鴛鰻
It doesnt need internet
Youll have to back up your own data
Implementing new things will depend on the developer
It wont scale
Medium or High initial investment (depends on the provider)
Data is stuck in your device
Hard to migrate to new devices
STANDALONE
CLOUD-BASED
Requires internet
Backups are automated
New features can be released over the internet
It easily scales as your practice grows
Low investment cost, existing hardware can be used
You can access data 24/7
CLOUD BASED
THE RIGHT EMR
ELIMINATES
MOST
OBJECTIONS.
FOR EXAMPLE
STANDALONE EMR SYSTEMS
CONCERNS OVER LACK OF SECURITY =
STANDALONE - SOFTWARE INSTALLED
HOW MANY TIMES HAVE YOU HEARD OF THIS?
 Usually installed in a single
computer.
 Updates are virtually non-existent.
 Runs on an outdated operating
system. NOT SECURE.
 Youll have a hard time moving to a
newer CPU or laptop.
 You wont be able to 鍖nd the
developer when you need help.
ON-PREMISE EMR SYSTEMS
CONCERNS OVER EXPENSE =
ITS REALLY EXPENSIVE TO
BUY THE HARDWARE,
OPERATE IT AND MAINTAIN IT.
MOST PRACTICES DO NOT
NEED THAT
EMR THAT IS CLOUD BASED
AND CAN WORK OFFLINE
CONCERNS OVER FLEXIBILITY, ACCESS,
COST AND CONNECTIVITY =
ITS NOT THE STONE
AGE ANYMORE
DESIGN, USABILITY AND
EFFICIENCY ARE OF
UTMOST IMPORTANCE
PICK AN EMR THAT
FITS YOUR WORKFLOW
ENVIRONMENTAL-
INFRASTRUCTURE ISSUES
BARRIER 2
STILL RELATIVELY POOR
IN THE PHILIPPINES BY
2018
INFO AND
COMMUNICATIONS
INFRASTRUCTURE
IN ICT ACCESS + USAGE 
(UN INTL TELECOMM. UNION)
THE PHILIPPINES IS
103RD OF 166 COUNTRIES
DOCTORS MAY BE CONCERNED
ABOUT THE EFFECT POOR ICT
INFRASTRUCTURE CAN HAVE ON
ONLINE EMRS
PATIENT-CLIENT CONCERNS
BARRIER 3
IS THE DOCTORS SOFTWARE
SECURE?
PATIENT
IS MY DOCTOR PAYING MORE
ATTENTION TO ME OR TO HIS
LAPTOP?
PATIENT
PERCEPTIONS AND
MISCONCEPTIONS
OTHER BARRIERS
DATA PRIVACY ACT
OF 2012 (DPA)
*In the Philippines
MOST COMMON ISSUES
 Worries over EMR
compliance
 What is it really for?
 More hassle. Stick with
paper
 Overall confusion over
the Act
USING PAPER RECORDS?
YOU ARE ALSO REQUIRED
TO COMPLY WITH THE DPA
JUST TO GET THIS OUT OF THE WAY
HOW AN ORGANIZATION
SHOULD HANDLE OR
MANAGE PERSONAL DATA
THAT ARE COLLECTED
ESSENTIALLY, THE DPA IS AN ACT THAT TELLS YOU
YOU SHOULD ALSO
SECURE YOUR DATA
THE DPA ALSO TELLS YOU THAT
WHAT DOES
SECURE MEAN?
KEEP SAFE FROM
THEFT
PROTECT THE
DATA SO IT WILL
NOT BE LOST OR
ALTERED
HAVE ACCESS TO
THE DATA WHEN
YOU NEED IT
BE ABLE TO
IDENTIFY WHO
ACCESSED YOUR
DATA
PROTECT DATA
FROM FLOOD,
FIRE, ETC.
HAVE BACKUPS
OR COPIES OF
YOUR DATA
YOU CANT DO
THOSE WITH PAPER
HOW MANY TIMES HAVE
YOU LOST RECORDS?
WHO TOOK IT?
WHERE DID IT GO?
IF YOU KEEP OVER 1000 RECORDS
PHASE 1: REGISTER WITH THE NPC
INDICATE WHAT THE DATA IS FOR
AND HOW YOU PROTECT IT
PHASE 2: COMPLY
CHOOSE AN EMR
PROVIDER THAT
COMPLIES TO THE DPA
BEFORE OUTSOURCING
TO THEM
HAVE AN INTERNAL DATA
PROTECTION POLICY
WITH YOUR STAFF
OTHER
MISCONCEPTIONS
IT'S SLOW
DOCTOR
WHAT ACTUALLY SLOWS YOU DOWN?
 Going through past notes
 Trying to understand
what you wrote
 Write the same set of
prescriptions and
requests
 We write the same letters
HOW GOING ELECTRONIC WILL HELP YOU
 Optimize your work鍖ow
 Automate and cut down on redundant tasks
 Youll lessen the consult time (= more patients seen)
 BUT you actually spend more time with the patient
 Your patient will see the difference
IT'S HARD
DOCTOR
EVERYTHING NEW YOU TRY IS HARD
All new things have a learning curve
The question should be, how large or
small is the learning curve?
The software you choose will have a lot
to do with that.
I SAW AN ARTICLE ONLINE
THAT EMRS HAVE MADE
PHYSICIANS QUIT.
DOCTOR
WHERE IS THE DOCTOR FROM ANYWAY?
 Doctors in the US are required to use an EMR and 鍖ll up forms a
certain way.
 It takes freedom away from the doctor and makes them feel like
data-entry personnel.
 If they dont 鍖ll it up the right way, they wont get paid.
 Its mainly the fault of insurance companies, the government and
other policy makers.
 The EMRs should also be designed better to adapt to those
changing policies.
I READ ALL THESE THINGS
ABOUT HACKING
DOCTOR
A LOT OF SOFTWARE
DO NOT COMPLY WITH
ANY SECURITY
STANDARDS BECAUSE
IT COSTS A LOT OF
RESOURCES
THERE SHOULD BE SECURITY STANDARDS
 256-bit Encryption
 United States Health Insurance Portability and
Accountability Act (HIPAA) Compliant
 Firewalls to Prevent Unauthorized Access
 Secure Server Certi鍖cation
THERE SHOULD BE ACCOUNT LEVEL SECURITY STANDARDS
Secure and strict login rules (and logout
rules)
Two-factor authentication
Access by accounts and roles
Track users and what they did inside your
account (audit trail)
IM NOT TECHIE
DOCTOR
BUT
 You can use MS Word
 Youre on Facebook daily
 You put pictures on Instagram
 You chat on Viber
 You use Excel to keep track of things
 Youre secretly playing Candy Crush right now
 And you have the latest phone model
YOU ARE!
IM NOT THE TECHIE
ONE HERE
THE ACTUAL
BENEFITS ARE
WAY MORE THAN
THE PERCEIVED
CHALLENGES AND
BARRIERS
CAN WE BREAK THROUGH
ALL THESE BARRIERS?
KNOWING RISKS AND REWARDS
 If both doctors &
patients are better
informed, they may be
less likely to hesitate...
and also have better
transitions.
UNDERSTANDING THE REALITY
 No software is perfect
for everybody. Software
will improve over time.
 If it 鍖ts your work鍖ow,
then you can optimize
and double your
productivity over time.
PROVIDING OPTIONS FOR ALL
 Offering EMRs that
work both online and
of鍖ine can help
overcome the ICT
problems most of the
population faces.
LOWERING ADOPTION HURDLES
 Boost provider interest
by offering privacy
standards compliant,
low-cost, user-friendly,
adaptable software as it
addresses key
objections.
EMR Advantages and Adoption Challenges
SERIOUSMD.COM
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EMR Advantages and Adoption Challenges