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How CPA affects Brand Health
Bank category
CPA
How CPA affects Brand Health. Bank category.
CPA
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
Knowing
Knowing
How CPA affects Brand Health. Bank category.
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Trust
Don’t Trust
CPA
2011 2012 2013
Knowing
Knowing
How CPA affects Brand Health. Bank category.
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Trust
Don’t Trust
CPA
2011 2012 2013
Knowing
Knowing
Non CPA
How CPA affects Brand Health. Bank category.
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
How CPA affects Brand Health. Bank category.
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
How CPA affects Brand Health. Bank category.
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
How CPA affects Brand Health. Bank category.
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
How CPA affects Brand Health. Bank category.
0.50%
1,18%
0.85%
0,83%
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
How CPA affects Brand Health. Bank category.
0.50%
1,18%
0.85%
0,83%
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
How CPA affects Brand Health. Bank category.
0.50%
1,18%
0.85%
0,83%
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
How CPA affects Brand Health. Bank category.
0.50%
1,18%
0.85%
0,83%
-1.75%
-1.25%
-0.75%
-0.25%
0.25%
0.75%
1.25%
1.75%
-40.00%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2011 2012 2013
CPA Non CPA
Trust
Don’t Trust
Knowing
Knowing
Knowing
Knowing
Trust
Don’t Trust
The main Brand Health indicators constantly depends of the level of Knowing. Breaking of this constant is the result of the chosen strategy. In our example, during the first quarter of 2013,
some amount of banks started to use CPA buying model. This lead to an increase of the level of Untrust faster than increasing of the level of Knowing. At the same time the level of Trust has
increased lower than the level of Knowing has increased.
To confirm this theory we have made the same research for the same number of banks, of the same bank category, but which didn`t used the CPA buying model in their communication
strategy. Their results were absolutely opposite.
This research confirms the approval that CPA kills Brand Health.
How CPA affects Brand Health. Bank category.
1. For introductory we took the fact that the CPA kills Brand Health.
2. We have compiled a list of banks that came out in 2013 with CPA campaigns.
Among them we left 4 ones, which used CPA campaigns each quarter of the year.
3. Starting from the year of 2011, we measured the main Brand Health indicators of
each bank, during each quarter, they are Knowing, Trust and Distrust. According to
this massive of data the trending lines were plotted. The infographic compares the
level of Knowing to the level of Trust (upper part) and compares the level of
Knowing to the level of Distrust (lower part).
4. For confirmation of the introduction theory we
we conducted a similar research for banks, which didn`t used CPA buying model in
their communication strategy.
Methodology

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