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Engaging The Organisation Chris Tanner

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This document discusses engaging with organizations through three perspectives - doing stuff, thinking stuff, and feeling stuff. It addresses basic needs like belonging, safety, being heard, and having a role. It also discusses needs related to power, attention, envy, fear, and revenge. The document outlines a basic organization structure with people in roles. It presents different ways of playing the role of project manager on a continuum from expert to partner. It also discusses openness in conversations and a project management lifecycle of scouting, entry, diagnose, plan, intervene, evaluate, and disengage or recontract.

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Engaging the Organisation Chris Tanner, Centre for Psychoanalytic Studies. October 4th, 2011 ctanne@essex.ac.uk
Some assumptions about us........ DOING STUFF THINKING STUFF FEELING STUFF DIMLY AWARE OF STUFF
Some basic needs Do I belong? Am I safe? Can anybody hear me? Do I have a role here? What happens if I do.......this?
Some more basic needs Over power? Get attention? Feel envy? Feel threatened? Exact revenge? Idealise?
And the impact of the task
The basic organisation
PERSON mm ROLE ORGANISATION
Ways of playing the role of project manager ?EXPERT ( Doctor-patient) ?PAIR OF HANDS ( Supplier-purchaser) ?PARTNER (Process )
A continuum Use of client¡¯s experience and knowledge Use of project manager¡¯s specialized experience and knowledge
A skills continuum PARTNER Listens Reflects Clarifies Interprets Probes Gathers Data Diagnoses Adds new data Identifies options Proposes Criteria Recommends Plans Implementation EXPERT
Open conversations? Others are not aware Others are aware CONCEALED OPEN I am aware I am not aware UNKNOWN BLIND SPOT
A project management life-cycle Scouting Entry Disengage Contract Re- contract Evaluate Data Intervene Diagnosis Plan
The rest is history........ Bingo!
The Group Event: Part 1-Design Phase Overall Individual task: To explore and evaluate your experience, and the experience of the group Part 1: To design a service that meets the needs of other members of the event. Rules of engagement for Design Phase: Interaction with other groups may only be via nominated ¡°Delegates¡± or ¡°Observers¡±, who should be authorised by the group . Consultancy support: Any group may access consultancy support at any time from the consultant¡¯s group, via a delegate request. Consultants may also intervene in groups,when they discern that this is required. TIME:
Part 2: Marketing phase To market the service, achieving buy-in from ¡°X¡± number of customers TIME:
Phase 3: Delivery To deliver the service TIME:
Engaging the Organisation Chris Tanner Director-MA Management and Organisational Dynamics University of Essex ctanne@essex.ac.uk

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Engaging The Organisation Chris Tanner

  • 1. Engaging the Organisation Chris Tanner, Centre for Psychoanalytic Studies. October 4th, 2011 ctanne@essex.ac.uk
  • 2. Some assumptions about us........ DOING STUFF THINKING STUFF FEELING STUFF DIMLY AWARE OF STUFF
  • 3. Some basic needs Do I belong? Am I safe? Can anybody hear me? Do I have a role here? What happens if I do.......this?
  • 4. Some more basic needs Over power? Get attention? Feel envy? Feel threatened? Exact revenge? Idealise?
  • 5. And the impact of the task
  • 7. PERSON mm ROLE ORGANISATION
  • 8. Ways of playing the role of project manager ?EXPERT ( Doctor-patient) ?PAIR OF HANDS ( Supplier-purchaser) ?PARTNER (Process )
  • 9. A continuum Use of client¡¯s experience and knowledge Use of project manager¡¯s specialized experience and knowledge
  • 10. A skills continuum PARTNER Listens Reflects Clarifies Interprets Probes Gathers Data Diagnoses Adds new data Identifies options Proposes Criteria Recommends Plans Implementation EXPERT
  • 11. Open conversations? Others are not aware Others are aware CONCEALED OPEN I am aware I am not aware UNKNOWN BLIND SPOT
  • 12. A project management life-cycle Scouting Entry Disengage Contract Re- contract Evaluate Data Intervene Diagnosis Plan
  • 13. The rest is history........ Bingo!
  • 14. The Group Event: Part 1-Design Phase Overall Individual task: To explore and evaluate your experience, and the experience of the group Part 1: To design a service that meets the needs of other members of the event. Rules of engagement for Design Phase: Interaction with other groups may only be via nominated ¡°Delegates¡± or ¡°Observers¡±, who should be authorised by the group . Consultancy support: Any group may access consultancy support at any time from the consultant¡¯s group, via a delegate request. Consultants may also intervene in groups,when they discern that this is required. TIME:
  • 15. Part 2: Marketing phase To market the service, achieving buy-in from ¡°X¡± number of customers TIME:
  • 16. Phase 3: Delivery To deliver the service TIME:
  • 17. Engaging the Organisation Chris Tanner Director-MA Management and Organisational Dynamics University of Essex ctanne@essex.ac.uk