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Curriculum Vitae (C. V)
Eng. Mohammed Ibrahim Mohammed Khater.
Address: Bader Tower Shaikh Rashid RD Corniche Abu Dhabi
UAE
Tel. Home : +97126399201
Mobile UAE : +971562374475
Mobile Egypt : +201111200343
UAE VISA Valid till 10 July 2016
Emails:mohammedkhater@hotmail.com,
khatersoul@yahoo.com.
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Position Applied as Technical Expert Multi-Vendor Supervisor Engineer for:
 Technical support (BSS, WCDMA RAN) Operation and maintenance (Ericsson, Huawei,
Alcatel, Motorola and ZTE Equipments).
 BSS Front Office NOC (NMC) supervision Team leader handling all Management services
and faulty management alarms.(Ericsson, Huawei ,ZTE).
 Filed maintenance Site Team leader engineer BTS and RAN (Multi -vendor Equipment).
 Site Quality and Preventive Maintenance (PM).
 Site Acceptance and Quality assurance for site survey on critical Snags.
 Technical E2E BSS performance.
 Technical Projects and Processes management services.
 Technical Customer experience operation Team leader.
 Technical development Tools (Ericsson BSS OPS script development).
 Fixed Network and special projects.(MW Backbone Alcatel LSY links)
Career Objective :
Seeking a suitable position in a company that provides Challenges and promising career
where my education and personal skills can be fully applied and developed.
Personal Data:
Date of Birth: 30-08-1981
Nationality: Egyptian.
Marital status: Single.
Military Services: Exempted
Passport No: A07752915
Age : 34
Education: Bachelor of Engineering Degree "Electronics and Communication Engineering" (June
2006).
Graduation Grade: GOOD.
University: ARAB ACADEMY FOR SCIENCE AND TECHNOLOGY AND MARITIME TRANSPORT.
Graduation Project: Low power Design and Implementation of IDCT.

Grade: Very Good.
Secondary school: Abu Dhabi secondary school JUNE 1999.
Work experience:
7 years experience as a Multivendor Technical expert BSS supervisor Engineer in the
following company:-
 (JAN 2006 – FEB 2007) 1 year and 4 month experience in ORASCOM TRADING
company maintenance mobile network subcontracted to MOBINIL mobile
Operator.
as below position:
Field maintenance senior engineer
Access Sites ( Alcatel and Motorola BTS,MW equipment ).
 (March 2007-AUG 2008) 2 years experience in HUAWEI TECHNOLOGIES
CO.,LTD,Egypt.
as below positions:
 Front office BSS- (OMC, NMC) senior engineer (operator maintenance center) EOT
DEPARTMENT for ETISALAT-MISR PROJECT 2G and 3G.

 Back Office Team Leader 3G UTRAN, in MOBINIL mobile network co. License 3G
PROJECT MOBINIL management services.
 (OCT 2008 – OCT 2012) 4 years experience in Etisalat-Misr mobile network Operator
as below positions:
 Access Operation BSS Technical expert Engineer (Back Office) (handling day to day
faulty management alarms with Ericsson, Huawei and ZTE Management services.
 Field maintenance engineer Cairo Region responsibility and VIP sites.
 Site Quality and Preventive Maintenance (PM).
 BSS Front office NMC for Ericsson Huawei and ZTE (NOC) handling all process of
management services, faulty management alarms reporting and SMS notifications.
 Technical customer experience and operation expert engineer.
 Fixed network and special projects ( Alcatel LSY microwave backbone project)

Training courses:
 Summer 2001: Information and Communication Technology (part 1) Academy Cairo
Telecom.
 Summer 2002: Information and Communication Technology (part2) Academy Cairo
telecom.
 Summer 2003: Egypt telecom, GSM and WCDMA mobile and wireless networks.
 16-19 Jan 2007: Delta energy Rectifier System (Mobinil Academy System).
 3- 7 Oct 2008 GSM system survey (Ericsson Education center Ireland).
 16-24 Oct 2008 AXE 810 Maintenance and configuration (Ericsson Education center
Ireland).
 09-14 Nov 2008: GSM RBS 2308/2309/2109(Ericsson Education center Sweden).
 14-16 Dec 2008 GSM RAN integration for Field maintenance (Ericsson Education
center Ireland).
 12-15 Oct 2009: Using the FMX tool (Ericsson Education center Sweden).
 24-25 Dec 2009: GSM AXE Operation (Ericsson Education center Sweden).
 15-10 Aug 2010: PBC Power and Battery Backup System. (Ericsson Education center
Ireland).
 13-15 Dec 2011: Root of Communication Skills (Etisalat Green way Academy).
Certificated Training courses:
 26-29 May 2009: HSDPA for field maintenance (Ericsson Education center Ireland).
 05-09 Jul-2009: Marconi OMS 1600 operations (Ericsson Education center Ireland).
 9-12 Feb 2009: WCDMA Access transport Network Design (Ericsson Education center
Ireland).
Certificates of work competencies:
 23-Dec-2009: Rewarding outstanding performers Engineer development OSS tools for GPRS
faulty alarm management Etisalat Misr Network.
 13-Feb-2010: Rewarding outstanding performers Engineer for Initiating new ideas for NOC
supervision. Etisalat Misr Network.
 25 Nov 2010: Rewarding outstanding performers Engineer for Excellent dedication during
performance. Etisalat Misr Network.
 15 Mar 2011 : Recognition of all hard work on operating and maintaining Etisalat Misr
Technical Department.

Some Achievement objectives and projects:
1 - Success on installing Microwave backbone Alcatel LSY links project for all HUB
sites in all Egypt region.
1 Improve the RAN/BSS operations Activities Enhancing front office processes and
procedures.
2 CSRs Closure and Support SLAs by weekly basis.
3 Ensure all Engineering required by planning department.
1. On the 25th of each months is implemented in the next month.
1. Project Related Tasks including transmission optimization.
1. IuB, Re-homing, expansions, CE expansions, etc.
1. Efficient Alarm Management by clearing 97% of daily Appeared alarms.
4 Implement all Capacity Planning recommendations based on their Analysis and Utilization
for all network nodes and Interfaces within agreed SLAs. (Project)
5 Early Detection KPIs and system set by Customer
1. Experience teams for Voice, Data, Enterprise & Services..
1. Improve the FO & BO performance by.
1. -Ensure providing weekly, monthly O&M reports with the agreed SLA.
6 Escalating all SLA breaching cases in monthly basis
1. Quarterly auditing EOT resources and logistics.
1. Held monthly operation meeting with vendor.
1. OPEX/Revenue to be less than 15%.
1. Quality-based vendor relations .
1. Empowered managed services to Achieve the contracted KPIs within 6 months ,
7 Reallocating all internal redundant Functions & Tasks within 9 months.
8 Managing MS as per signed contract on monthly basis.
9 Escalating all SLA breaching cases in monthly basis.
10 Quarterly auditing EOT resources and logistics.
11 Held monthly operation meeting with vendor
12 Support in achieving network availability work orders committee and On Air site progress
Committee targets.(project).
13 Improve percentage of problem solved within SLA from 65% to 85%
14 Ensure that 100% of O&M TTs are properly escalated and proper evaluation of the TT
and its root cause is operational related
15 Keeping record of 100% access TTs and daily follow up on them and their input in the
weekly report.
16 Using any required tool that supports us in our work (DWH tool, GIS, excel advanced,
Business object new KPIs) and evaluation of this will be through the assigned tasks output.
17 Reporting on all ROT type of complaints, and closing the up sites.
18 Preparing weekly reports for consumer TTs revealing the situation of technical team
(Closure, breaching, violating, expired durations, performance, clustering of TT) from CC
perspective.
19 Zero backlog and timely escalation of TTs In case HP is used, then measurement will be
handling 16 pending TTs per hour with average 80 TTs per day.
20 Quality of work is an important aspect, and this is acquired from the feedback of both CC
and technical back
21 Office teams after agreeing with their managers to provide feedback for all CEC team
members.
22 Handling all O&M emails in a timely manner to ensure proper replying to mails
(Response to mails not to exceed 2 hours)
23 During On call week, 100 % handling planned and un-planned outage reporting.
24 Success on installing Microwave backbone Alcatel LSY links project for all HUB sites in
all Egypt region.

Personal Skills:
Language Skills:
 Fluent in both written and spoken Arabic.
 Fluent in both written and spoken English.
 Fair knowledge of French.
Attitude and Work norms:
 Work discipline and committing to the working times.
 Showing responsibility and sense of ownership
 Communication and Listening
 Customer Orientation
 Hard work on operation and maintaining Network.
 Excellent Follow up and early dedication.
 Self motivation.
Computer Skills:
 FPGA programs.
 L-edit programs..
 Mathcad & Matlab programs.
 Window’s XP.vista and Win7.
 Microsoft Office.(2003-2007).( Professional Reporting and Analysis)
 Internet.
 BSS programs Tools, micro BTS programs.(Huawei M2000,LMT ,Ericsson
OSS, ZTE Netnewer)
 Computer programming C++.
Hobbies:
 Sports - swimming - Reading -Drawing - Designing.
 Owning a car ( International Driving Permit ).
References are available upon request

�ݺ�ߣ

Eng.Mohamed Khater C.V.

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