Enhancing Public Sector Productivity with Technology
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I was invited by the Director of the Government Digital Transformation Bureau of the Philippines' Department of ICT to give a talk on enhancing public sector productivity with technology.
Enhancing Public Sector Productivity with Technology
- 1. Erika Fille Legara, Ph.D. Aboitiz Chair in Data Science Asian Institute of Management Enhancing Public Sector Productivity with Technology
- 3. Why Digital? What does this mean to you? E.F. Legara | Enhancing Public Sector Productivity with Technology
- 4. Why go digital? Achieve Better Government through ICT & Data Science Create Public Value Ensure Greater Transparency, Openness, and Inclusion Promote a Data-driven Culture E.F. Legara | Enhancing Public Sector Productivity with Technology
- 5. Indias Aadhaar digital ID program Deliver government subsidies (ayuda), benefits, and services Improve governance in other areas such as tax enforcement & compliance National ID system is linked to bank accounts Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog E.F. Legara | Enhancing Public Sector Productivity with Technology
- 6. Pakistans NADRA Indonesias e-KTP card Malaysias MyKad Philippines' PhilSys ID Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog E.F. Legara | Enhancing Public Sector Productivity with Technology
- 7. Kenya's M-Pesa Conveniently receive and repay loans; MFI's offer more competitive loan rates Track finances Remittances Reduced direct interaction between taxpayers and tax officers thus deterring bribery (branchless banking service) Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog E.F. Legara | Enhancing Public Sector Productivity with Technology
- 8. GCash Maya DiskarTech E.F. Legara | Enhancing Public Sector Productivity with Technology
- 9. Philippines' CheckMySchool Community monitoring tool Uses crowdsourcing technology to improve quality of public education Produces reports on various aspects of public education services, including quality of education infrastructure Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog E.F. Legara | Enhancing Public Sector Productivity with Technology
- 10. Thailand's Healthcare System Access consultations with doctors from a distance for following up purposes Pharmacists to dispense general and household drugs without seeing patients in person Doctors to treat patients only for specific illness and symptoms which are practical for treatment by telemedicine Source: https://www.globalcompliancenews.com/2022/01/14/thailand-progressing-towards-an-integrated-digital-health-ecosystem-22122021/ Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog E.F. Legara | Enhancing Public Sector Productivity with Technology
- 11. Jakarta's Smart City Unit Apps for public crime reporting, school placement, and traffic reporting Citizen Relation Management platform to improve response times Source: 5 Ways Technology is Improving Governance, Public Service Delivery in Developing Asia, Asian Development Blog E.F. Legara | Enhancing Public Sector Productivity with Technology
- 12. How else may we benefit from digital and technology? E.F. Legara | Enhancing Public Sector Productivity with Technology
- 13. Philippine Digital Strategy Vision E.F. Legara | Enhancing Public Sector Productivity with Technology
- 14. Infrastructure Every Filipino must have access to the Internet. Every Filipinos should feel safe and protected in cyberspace. All government agencies and offices must be connected to the Internet. Infrastructure should be accessible, reliable, robust, and scalable. E.F. Legara | Enhancing Public Sector Productivity with Technology
- 15. "a blueprint in the acceleration of the deployment of fiber optic cables and wireless technologies thereby improving the Internet speed in the country." E.F. Legara | Enhancing Public Sector Productivity with Technology
- 16. Visit the DICT website for updates. E.F. Legara | Enhancing Public Sector Productivity with Technology
- 17. Digital and Data Literacy Government must promote digital and data literacy for all. Government must work closely with the Industry and Academia on this. All government employees and civil servants must be provided with Learning and Development programs, especially on data, technology, and the Fourth Industrial Revolution. E.F. Legara | Enhancing Public Sector Productivity with Technology
- 18. Why go digital? Achieve Better Government through ICT & Data Science Create Public Value Ensure Greater Transparency, Openness, and Inclusion Promote a Data-driven Culture E.F. Legara | Enhancing Public Sector Productivity with Technology
- 19. Trend Analysis Predictive Modeling and Simulations Domain Knowledge and Insighting Decision-Making DATA INFORMATION KNOWLEDGE E.F. Legara | Enhancing Public Sector Productivity with Technology
- 20. INSIGHT is the new currency E.F. Legara | Enhancing Public Sector Productivity with Technology
- 21. Prescriptive Predictive Diagnostic Descriptive Potential Impact/Value Complexity of Analysis E.F. Legara | Enhancing Public Sector Productivity with Technology
- 22. Develop a Data-Driven Culture especially for policy-making, including city planning E.F. Legara | Enhancing Public Sector Productivity with Technology
- 23. A DOST-funded Project of the Analytics, Computing, and Complex Systems laboratory, Asian Institute of Management with the Cauayan City government. E.F. Legara | Enhancing Public Sector Productivity with Technology
- 24. Socioeconomic Data Land-Use and Amenities Maps Transport Network Greeneries Build Data Hub Develop and deploy interface to Data Hub, to allow interactive access to data and enable insighting Build mathematical models and simulations to generate features to measure smart index Build and deploy city dashboard showcasing different levels of insight- driven information to aid in policymaking A DOST-funded Project of the Analytics, Computing, and Complex Systems laboratory, Asian Institute of Management with the Cauayan City government. E.F. Legara | Enhancing Public Sector Productivity with Technology
- 25. Building Artificial Intelligence Capability at the Central Bank An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology Amodia, Domingo, Soriano, Orencia, Monterola
- 26. 500 accounts 2000 items per account 40 person-hours per account Amodia, Domingo, Soriano, Orencia, Monterola An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology How can we improve the current validation process at the PH Central Bank?
- 27. 500 accounts 2000 items per account 40 person-hours per account 20,000 person-hours per month Amodia, Domingo, Soriano, Orencia, Monterola An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology How can we improve the current validation process at the PH Central Bank?
- 28. How can we improve the current validation process at the PH Central Bank? 20,000 person-hours per month 11 MINUTES Amodia, Domingo, Soriano, Orencia, Monterola Artificial Intelligence Network Science An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology
- 29. Building Artificial Intelligence for Request Response in the FOI Portal PROJECT MANAGEMENT OFFICE An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology Carandang, Cirio, Reyes, Rivera, and Alis
- 30. How can we improve efficiency in responding to requests in the e-FOI portal for better service delivery? Carandang, Cirio, Reyes, Rivera, and Alis 58,503 REQUESTS 538 AGENCIES An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology
- 31. How can we improve efficiency in responding to requests in the e-FOI portal for better service delivery? Carandang, Cirio, Reyes, Rivera, and Alis An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology
- 32. How can we improve efficiency in responding to requests in the e-FOI portal for better service delivery? Carandang, Cirio, Reyes, Rivera, and Alis An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology
- 33. How can we improve response efficiency in the e-FOI portal for better service delivery? Receive Request Access Request Clarify Request Locate Information Inform / Consult Carandang, Cirio, Reyes, Rivera, and Alis An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology DAY 1 DAYS 2-4 EXISTING WORKFLOW AVERAGE RUNTIME per REQUEST (FRODA)
- 34. How can we improve response efficiency in the e-FOI portal for better service delivery? Receive Request Access Request Clarify Request Locate Information Inform / Consult Carandang, Cirio, Reyes, Rivera, and Alis An Asian Institute of Management Master of Science in Data Science Capstone Project E.F. Legara | Enhancing Public Sector Productivity with Technology DAY 1 DAYS 2-4 EXISTING WORKFLOW AVERAGE RUNTIME per REQUEST (FRODA) 32 Seconds
- 35. QUESTION or ISSUE to ADDRESS EXPLORATORY DATA ANALYSIS BUILDING of PREDICTIVE MODELS INTERPRETATION of RESULTS COMMUNICATING RESULTS DATA DECISION- MAKING Our Data-Driven Decision-Making Framework ITERATIVE PROCESS E.F. Legara | Enhancing Public Sector Productivity with Technology
- 36. National Artificial Intelligence Roadmap E.F. Legara | Enhancing Public Sector Productivity with Technology
- 37. Why go digital? Achieve Better Government through ICT & Data Science Create Public Value Ensure Greater Transparency, Openness, and Inclusion Promote a Data-driven Culture E.F. Legara | Enhancing Public Sector Productivity with Technology
- 38. Erika Fille Legara, Ph.D. Aboitiz Chair in Data Science Asian Institute of Management Enhancing Public Sector Productivity with Technology